eCommerce Customer Support Manager jobs in Lubbock, TX
eCommerce Customer Support Manager manages a team of service representatives that respond to customer inquiries via live chat. Ensures that service standards are established and attained. Being a eCommerce Customer Support Manager responds to and resolves escalated issues. Monitors and analyzes service activity data and utilizes findings to develop training and service improvement resources. Additionally, eCommerce Customer Support Manager coaches team members on best practices for responding to inquiries. Reports customer feedback, trends, and issues to stakeholders and collaborates to recommend solutions or suggest changes to website, products, or services. Typically requires a bachelor's degree. Typically reports to a head of a unit/department. The eCommerce Customer Support Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a eCommerce Customer Support Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Recently Added eCommerce Customer Support Manager jobs
- Market Street
-
Lubbock, TX
FULL_TIME
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Summary:
Key Requirements:
The Dish Retail Manager is first and foremost responsible for guest relations and satisfaction by building a reputation for Ultimate Service. He/She is an enthusiastic sales leader who efficiently oversees the daily operations of the Dish Retail specialty store.
When a guest enters my area or department, my first and most important responsibility becomes to acknowledge, greet, and engage that guest
Responsible for staffing, scheduling and managing the Dish team members during the designated dish retail hours
Responsible for all aspects of our Dish merchandise. This involves all re-ordering product, some initial purchasing, merchandising the product, maintaining a balanced inventory, implementing sales promotion, working with the Receiving Manager, communicating with vendors, and assisting guests with purchases
Responsible for attending all weekly store meetings
Responsible for guest relations and special order guest requests
Responsible for maintaining team spirit and a cooperative attitude
Responsible for implementing Dish seasonal merchandising plans within the department and store end caps
Responsible for maintaining close communications with the Dish Supervisor, the Store Director and all other Dish managers
Responsible for organizing all purchase orders, packing slips, transfer sheets, invoices and related paperwork
Responsible for the cleanliness of the Dish work area, the attractive merchandising of displays and the maintenance of the Dish back stock area
Responsible for training/continuing education regarding products in Dish
Responsible for monitoring Sales and Gross Profit Goals
Other duties as assigned by upper management
Key Responsibilities:
Must be 18 years of age or older
High school diploma required, college graduate preferred
The Department Manager is required to work the scheduled work shift as needed to meet the needs of the store guests and team members
Experience working in a multi-tasking environment - retail experience is preferred
Ability to manage a department and provide guest service within a fast paced store
Be able to perform all other physical aspects of the position including but not limited to bending, squatting, standing, lifting at a height of 5 feet, climbing, pushing, pulling, and walking
Ability to lift and carry items weighing up to 50 lbs. and push and pull up to 100 lbs
Ability to problem solve and think pro-actively
Ability to appreciate, understand and sell high-end merchandise and have a pleasant, out-going personality
Basic computer skills
Ability to function as a team member and get along with others
This job description is intended to provide a high-level of general requirements for this position. It is not a complete statement of duties, responsibilities or requirements. Other duties not listed here may be assigned as necessary to ensure proper operations.
OUR MISSION
Ultimate Service Superior Performance Positive Impact - 21 Days Ago
- Stephen Joseph Inc.
-
Lubbock, TX
FULL_TIME
- Ecommerce Manager Stephen Joseph Companies, Lubbock TX About Us: Stephen Joseph Companies have been in business for 40 years! We are seeking talented professionals to continue to scale our operations....
- 1 Month Ago
- Better Talent Advisors
-
Lubbock, TX
FULL_TIME
- This is a 100% remote position. Candidates must reside in the United States and be eligible to work in the US. ABOUT US We are a well established company operating in the industrial supply space. We s...
- 21 Days Ago
- Select Water Solutions
-
Midland, TX
FULL_TIME
- CUSTOMER SUPPORT MANAGER Job Details Full Time / Part Time: Full Time FLSA Classification: Non-Exempt Business Unit: RentalsReports to: Operations Manager Travel Requirement: Yes Job Description Peak’...
- 18 Days Ago
- Select Water Solutions
-
Odessa, TX
FULL_TIME
- CUSTOMER SUPPORT MANAGER Job Details Full Time / Part Time: Full Time FLSA Classification: Exempt Business Unit: Poly and Containment Reports to: Containment Manager Travel Requirement: Yes Job Descri...
- 21 Days Ago
- Peak Rentals
-
Midland, TX
FULL_TIME
- Job Description CUSTOMER SUPPORT MANAGERJob DetailsFull Time / Part Time: Full TimeFLSA Classification: Non-ExemptBusiness Unit: RentalsReports to: Operations ManagerTravel Requirement: Yes Job Descri...
- 27 Days Ago
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0 eCommerce Customer Support Manager jobs found in Lubbock, TX area
About Lubbock, Texas
were up 1.2% from a year ago