eCommerce Customer Support Manager jobs in Medford, OR

Eccom Associate

Come join our fast-paced, high-energy team! As an Ecommerce Clerk you will be responsible for packaging orders, pulling orders, shelving merchandise, organizing, and arranging materials. Help us turn those donations into jobs!

Our associates receive a robust benefits package including:

• Insurance (Medical, Dental, Vision & Life)

• Retirement plan & match program

• Vacation and Sick time

• Holiday Pay

• 20% Employee Discount

• Tuition assistance

• Starting at $15/hr

• And much more!

Job Duties:

• Scans item codes using computerized scanner equipment.

• Cleans and prepares items, attaches written descriptions; photographs, and determines shipping weight options.

• Uploads listings to our online platforms.

• Researches, prepares, and update items for auction online.

• Use material handling equipment such as pallet jack or hand truck to move heavy weighted containers.

• Maintains inventory, sales, catalog, and retrieval system.

• Answer customers’ inquiries via email.

The ideal candidate for this position has experience in safely and securely packaging and shipping unique items. This candidate will need creative intellect and be able to package items in a way that will minimize breakage and be able to utilize materials efficiently.

Knowledge, Skills, and Abilities:

• Perform multiple tasks simultaneously.

• Able to work within short deadlines.

• Proficient with interacting with customers, particularly via email.

• Resolve problems for customer satisfaction in a timely manner.

• Proficient with internet and online auctions and Microsoft Word, Excel and Access.