eCommerce Customer Support Manager jobs in Milwaukee, WI

Are you a digital dynamo who loves all things e-commerce? Join our team at Stan's Bootery, Inc. in Brookfield, WI as a Full Time E-Commerce Manager! As we continue to grow, we need someone who can steer the online ship with finesse and lead our digital presence to new heights.

Your innovative ideas and problem-solving skills will shine in this role, where you'll have the opportunity to make a real impact on our business. If you're ready to dive into the world of online retail with a fun and energetic team, this position is perfect for you! Get ready to bring your e-commerce expertise to the forefront and make a difference in our company's digital future.

You will be provided great benefits such as Medical, Dental, Vision, 401(k), Flexible Spending Account, Competitive Salary, Paid Time Off, and Employee Discounts. Ready to take on this exciting challenge? Apply now!

STAN'S BOOTERY, INC.: WHAT DRIVES US

Since its inception in 1950, Stan's Bootery Inc. has reliably sourced stylish and comfortable footwear for the greater Milwaukee area. Today, under the stewardship of its third-generation family owners, Stan's Bootery Inc. is recognized as one of the nation's top independent shoe retailers. With 7 Midwest brick-and-mortar locations under 4 distinct retail brands - Stan's, Goodmiles Running Company, The Vionic Store Milwaukee, and Waxberg's Walk Shoppe in Niles, IL, and a thriving, national e-commerce business, Stan's Bootery Inc. proudly serves a diverse clientele from all walks of life.

ARE YOU EXCITED ABOUT THIS E-COMMERCE MANAGER JOB?

As our new E-Commerce Manager at Stan's Bootery, Inc., you can expect to dive right into a dynamic role where no two days are the same. From managing our online sales platforms to analyzing customer data and trends, you'll be at the forefront of our digital strategy. Your days will be filled with creating engaging content, optimizing user experience, and collaborating with various teams to drive online sales. During peak season, be prepared to put in some weekend hours to ensure our e-commerce operations run smoothly, helping with shipping or customer service as needed. With a Monday to Friday schedule from 8 am to 5 pm, you'll have the perfect balance of work and play in the bustling world of online retail.

ARE YOU THE E-COMMERCE MANAGER WE'RE LOOKING FOR?

To excel as our E-Commerce Manager at Stan's Bootery, Inc., you'll need a versatile skill set to navigate the digital landscape with finesse. A Bachelor's Degree in Computer Science, Web Design, eCommerce, Customer Service, or relevant experience is preferred to kick-start your journey with us. With 2-3 years of experience in e-commerce, Shopify, WordPress, WooCommerce, retail, customer service, and SEO/website development, you'll hit the ground running. Familiarity with tools such as Asana, Trello, Freshdesk, and live chat platforms will be essential in streamlining our online operations. If you're a tech-savvy problem solver with a knack for innovation and a customer-centric mindset, this is the perfect role for you to shine in the exciting world of online retail.

Knowledge and skills required for the position are:

• Bachelor's Degree in Computer Science, Web Design, eCommerce, Customer Service or relevant experience is preferred.
• 2-3 years experience working in the following area(s): eCommerce, Shopify, WordPress WooCommerce, Retail, Customer Service, SEO/Website Development ,Asana/Trello, Freshdesk Live Chat
• Ability to do whatever needs to be done to take care of our local and nationwide customers

JOIN OUR TEAM TODAY!

If you think this job is a fit for what you are looking for, great! We're excited to meet you!