eCommerce Customer Support Manager jobs in Minneapolis, MN

eCommerce Customer Support Manager manages a team of service representatives that respond to customer inquiries via live chat. Ensures that service standards are established and attained. Being a eCommerce Customer Support Manager responds to and resolves escalated issues. Monitors and analyzes service activity data and utilizes findings to develop training and service improvement resources. Additionally, eCommerce Customer Support Manager coaches team members on best practices for responding to inquiries. Reports customer feedback, trends, and issues to stakeholders and collaborates to recommend solutions or suggest changes to website, products, or services. Typically requires a bachelor's degree. Typically reports to a head of a unit/department. The eCommerce Customer Support Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a eCommerce Customer Support Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

I
eCommerce Customer Support Specialist
  • Innovative Office Solutions LLC
  • Burnsville, MN FULL_TIME

  • Job Title:   E-Commerce Customer Support Specialist

    Department: SIM Supply 

    Status:  Full Time/ Non – Exempt 

    Reports To: Director of Customer Experience

    Location: Burnsville, MN

     

    The E-Commerce Customer Support Specialist is an exciting opportunity to join SIM Supply, a rapidly growing division of Innovative Office Solutions. Are you someone with a customer-first approach who’s interested in growing with our company?

     

    At SIM Supply, our customers purchase online through our website, or via online marketplaces such as Amazon, Walmart, eBay and more. We’re looking to add to our team of professionals who ensure those buying experiences are seamless, and to step in as problem solvers when things don’t go as planned. This team differentiates SIM Supply by bringing the human touch to the online buying experience. 

     

    This position does require some occasional weekend work that is scheduled well in advance.

     

    As an E-Commerce Customer Support Specialists, some of the daily tasks will include:

     

    • Responding promptly to customer questions/concerns to quickly and effectively solve their problems. Most inquiries are via email, some are phone. 
    • Daily processing of returns, cancellations, shortage and damage reorders. 
    • Coordinate with suppliers to investigate and manage overdue orders.
    • Follow-up on and resolve invalid shipping addresses, such as PO Box addresses. 
    • Manage our Amazon Feedback. 
    • Occasionally place orders when needed.
    • Work well as part of an amazing team and Inspire Smiles.

     

    We’re looking for enthusiastic/energetic people to help us grow and have some fun while we do it. There is never a dull moment at Innovative/SIM Supply where we work as a team to learn, teach, and grow together. We want to invest in your future and provide you with a nurturing environment to be successful. 

     

    What you’ll bring to the table:

    • Quick and accurate keyboard skills.
    • Ability to communicate effectively and thoroughly to customers and co-workers.
    • Dependability, it’s your middle name.
    • Ability to problem solve. Not just independently, but also with a team. 
    • Experience with Microsoft Outlook and Microsoft Office Programs.
    • Experience with eCommerce platforms like eBay and Amazon preferred.

    Equal Employment Opportunity                                                                                                                            9.2023


  • 16 Days Ago

R
Ecommerce Systems Manager
  • Rockler Companies, Inc.
  • Medina, MN FULL_TIME
  • Join the Rockler Woodworking Family! We are seeking a highly skilled and experienced Ecommerce Systems Manager to join our team. As the Ecommerce Systems Manager, you will be responsible for overseein...
  • 9 Days Ago

B
Manager, Ecommerce Marketing
  • Better Talent Advisors
  • Minneapolis, MN FULL_TIME
  • This is a 100% remote position. Candidates must reside in the United States and be eligible to work in the US. ABOUT US We are a well established company operating in the industrial supply space. We s...
  • 11 Days Ago

B
Manager, Ecommerce Marketing
  • Better Talent Advisors
  • Saint Paul, MN FULL_TIME
  • This is a 100% remote position. Candidates must reside in the United States and be eligible to work in the US. ABOUT US We are a well established company operating in the industrial supply space. We s...
  • 11 Days Ago

S
eCommerce Marketing Manager
  • System One
  • Minneapolis, MN CONTRACTOR
  • eCommerce Marketing Manager Our big brand consumer client is looking for an Ecommerce Marketing Manager to join their team for a long-term, remote contract. We are looking for a passionate, entreprene...
  • 3 Days Ago

D
eCommerce Manager (UX/UI Specialist)
  • DecksDirect
  • Plymouth, MN FULL_TIME
  • DecksDirect is looking for an eCommerce Manager (UX/UI Specialist) to run the online operations. The ideal candidate will oversee all aspects of online activity including web development, branding, ma...
  • 6 Days Ago

Filters

Clear All

Filter Jobs By Location
  • Filter Jobs by companies
  • More

0 eCommerce Customer Support Manager jobs found in Minneapolis, MN area

T
Manager - Customer Service
  • The AZEK Company
  • Saint Paul, MN
  • Core Duties and Responsibilities •Provide leadership, direction, and oversight to team members in customer service depar...
  • 3/19/2024 12:00:00 AM

F
Customer Experience Manager - 4045 - Burnsville, Minnesota
  • Five Below
  • Burnsville, MN
  • At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free...
  • 3/19/2024 12:00:00 AM

V
Senior Structural Engineer/Client Manager - Port and River Group (Remote/Hybrid)
  • VAA, LLC
  • Minneapolis, MN
  • Senior Structural Engineer/Client Manager - Ports and Rivers Group (Remote/Hybrid) Be the foundation for your clients' s...
  • 3/19/2024 12:00:00 AM

C
Chick-fil-A Front of House Director
  • Chick-fil-A
  • Saint Paul, MN
  • Description Are you ready to lead and inspire a team towards creating remarkable experiences for our guests? Join our dy...
  • 3/19/2024 12:00:00 AM

B
Manager Customer Success- Digital Marketing Solutions- Team Lead (Remote)
  • Broadridge Financial Solutions
  • Saint Paul, MN
  • At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If youre passionate...
  • 3/18/2024 12:00:00 AM

P
Customer Service Manager
  • Pratap Bhosale
  • Saint Paul, MN
  • Job Description Job Description Work with number one company in USA< Company Description Successful agency with decades ...
  • 3/17/2024 12:00:00 AM

I
API Customer Experience Manager
  • INSPYR Solutions
  • Minneapolis, MN
  • Title: API Customer Experience Manager Location: Minneapolis MN, Atlanta GA, San Francisco CA, Cincinnati OH, Chicago IL...
  • 3/17/2024 12:00:00 AM

C
Commercial Sales Associate - Client Manager
  • CertaPro Painters - SouthWest Metro
  • Commercial Sales Associate – Client Manager Eden Prairie, Minnesota | Full-time Commercial Sales Associate – Client Mana...
  • 3/15/2024 12:00:00 AM

Minneapolis (/ˌmɪniˈæpəlɪs/ (listen)) is the county seat of Hennepin County and the larger of the Twin Cities, the 16th-largest metropolitan area in the United States. As of 2017, Minneapolis is the largest city in the state of Minnesota and 45th-largest in the United States, with an estimated population of 422,331. The Twin Cities metropolitan area consists of Minneapolis, its neighbor Saint Paul, and suburbs which altogether contain about 3.6 million people, and is the third-largest economic center in the Midwest. Minneapolis lies on both banks of the Mississippi River, just north of the riv...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for eCommerce Customer Support Manager jobs
$79,752 to $130,512
Minneapolis, Minnesota area prices
were up 1.4% from a year ago

eCommerce Customer Support Manager in New Suffolk, NY
Based on our compensation data, the estimated salary potential for e-Commerce Customer Support Manager will increase 16 % over 5 years.
January 22, 2020