eCommerce Customer Support Manager jobs in Minneapolis, MN

Job Title:   E-Commerce Customer Support Specialist

Department: SIM Supply 

Status:  Full Time/ Non – Exempt 

Reports To: Director of Customer Experience

Location: Burnsville, MN

The E-Commerce Customer Support Specialist is an exciting opportunity to join SIM Supply, a rapidly growing division of Innovative Office Solutions. Are you someone with a customer-first approach who’s interested in growing with our company?

At SIM Supply, our customers purchase online through our website, or via online marketplaces such as Amazon, Walmart, eBay and more. We’re looking to add to our team of professionals who ensure those buying experiences are seamless, and to step in as problem solvers when things don’t go as planned. This team differentiates SIM Supply by bringing the human touch to the online buying experience. 

This position does require some occasional weekend work that is scheduled well in advance.

As an E-Commerce Customer Support Specialists, some of the daily tasks will include:

• Responding promptly to customer questions/concerns to quickly and effectively solve their problems. Most inquiries are via email, some are phone. 
• Daily processing of returns, cancellations, shortage and damage reorders. 
• Coordinate with suppliers to investigate and manage overdue orders.
• Follow-up on and resolve invalid shipping addresses, such as PO Box addresses. 
• Manage our Amazon Feedback. 
• Occasionally place orders when needed.
• Work well as part of an amazing team and Inspire Smiles.

We’re looking for enthusiastic/energetic people to help us grow and have some fun while we do it. There is never a dull moment at Innovative/SIM Supply where we work as a team to learn, teach, and grow together. We want to invest in your future and provide you with a nurturing environment to be successful. 

What you’ll bring to the table:

• Quick and accurate keyboard skills.
• Ability to communicate effectively and thoroughly to customers and co-workers.
• Dependability, it’s your middle name.
• Ability to problem solve. Not just independently, but also with a team. 
• Experience with Microsoft Outlook and Microsoft Office Programs.
• Experience with eCommerce platforms like eBay and Amazon preferred.

Equal Employment Opportunity                                                                                                                            9.2023