eCommerce Customer Support Manager manages a team of service representatives that respond to customer inquiries via live chat. Ensures that service standards are established and attained. Being a eCommerce Customer Support Manager responds to and resolves escalated issues. Monitors and analyzes service activity data and utilizes findings to develop training and service improvement resources. Additionally, eCommerce Customer Support Manager coaches team members on best practices for responding to inquiries. Reports customer feedback, trends, and issues to stakeholders and collaborates to recommend solutions or suggest changes to website, products, or services. Typically requires a bachelor's degree. Typically reports to a head of a unit/department. The eCommerce Customer Support Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a eCommerce Customer Support Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Primary purpose:
This hybrid role will consist of Help Desk and Field Desktop Support functions.
This position is to effectively support the company’s complex computing infrastructure and business solutions by maintaining high availability and productivity of related equipment and systems, blending user interaction with technology services to maintain a competitive market advantage for Kinder Morgan and its employees.
This role will support Kinder Morgan’s employees and their use of client system technologies, maintaining high availability and productivity through personal computers, hardware, software, and other required IT assets. Strong interpersonal and telephone skills will be needed to troubleshoot and resolve problems related to PC hardware, software, and peripherals from internal and external customers. The job requires a good understanding of the Windows operating system, PC peripherals, LAN/WAN, and the ability to perform basic server administrative tasks, including creating users, modifying group memberships, and assigning rights.Position Requirements
Job Responsibilities
Education:
Proficiency in the following technology:
Understanding of:
A satisfactory driving record determined by the Company and a valid driver’s license is required.
Competencies/Skills:
Work Conditions:
Preferred Experience, Skills, and Knowledge:
Kinder Morgan Offers:
EQUAL OPPORTUNITY EMPLOYER STATEMENT: We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
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