eCommerce Customer Support Manager jobs in Newport News, VA

At C&F Enterprises Inc. we strive to learn, improve, and serve everyday. From our customers to our employees, we have been a business partner of choice in our community for over 40 years. Representing many different brands, we are proud to offer home decor that can showcase your personal style in every room of your home. At C&F Enterprises Inc. We are looking for individuals who enjoy a team oriented environment, can demonstrate individual resourcefulness with an entrepreneurial spirit - the foundation of our success! We hope you will decide to join our family of dedicated employees.

Job Purpose

The Ecommerce Operations Manager, reporting to the Head of Ecommerce, will be responsible for the management of all Ecommerce tactical duties relating to C&F Enterprises, Inc business. This role will have a direct effect on the growth of the Ecommerce business, as well as having a major impact on its overall digital footprint.

Duties and responsibilities

Create, document, communicate/distribute, enforce and maintain documented best practices with respect to Ecommerce

Manage, training, development and performance of assigned staff

Lead, support and manage operational aspects of C&F Enterprises eCom applications that need enhancement, as well as leading multiple eCommerce projects to deliver new functionality, improved design, and facilitate user experience

Test and think outside the box with existing and new channels -- we invite innovative thinking!

Work closely with digital stakeholders in managing launch and promotional cadence for D2C business

Conduct weekly and monthly reviews of KPIs and digital marketing initiatives. Report findings to the team with plans on where we go next.

Participate in the planning and prioritization of projects to ensure project delivers in a timely matter; stay actively involved in initiating, planning, executing, tracking, monitoring, and closing projects

Review and execute project work plans and supporting documentation and revise as appropriate to meet changing needs and requirements

Lead the development of new functionality to expand market share

Identify and document new web requirements and enhancements to serve new purposes, improve the design, and facilitate user experience

Serve as the liaison between business and information technology discussions by leading internal/external meetings; and coordinate effectively within multiple teams

Collaborate with other IT staff in developing and testing business continuity

Communicate status of assigned projects

Collaborate effectively and persuasively with internal business leaders as well as clients,

Effectively prioritize and re-prioritize, make decisions, and drive projects to closure on time and within budget

Stay up to date on professional knowledge

Exceptional software capabilities, including Excel, Channel Advisor, PIM software (Salsify a plus)

Outside vendors managed effectively (deadlines met, budget not exceeded, quality of delivered work high, etc.)

Maintain current knowledge of industry trends, market activities, and competitors.

Support maintaining a safe working environment and focuses on safe work habits.

Maintain a focus for self and team on continuous learning that will enhance skill sets and growth opportunities.

Demonstrate a commitment to C&F Enterprises, Inc. core values.

The position responsibilities outlined above are in no way to be construed as all encompassing.

Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.

Skills

In-depth knowledge of e-commerce marketplaces

Exceptional customer service capabilities

Deep understanding of the Ecommerce industry including seasonality and trends

Understanding of website platforms

Self-motivated and driven with a willingness to learn and constantly expand knowledge and skills

Excellent oral and written communication skills

Possess analytical thinking and problem-solving skills

Impeccable time-management, organizational and attention to detail skills

Knowledge in home fashions, gifts, textiles or retail industries, a plus

Competencies

Positive Energy Level

Customer Relationships

Team Player

Training Skills

Results oriented

Independence

Qualifications

A Bachelor's degree in Ecommerce or related fields

At least 1-2 years of experience in a relevant field

Effective multi-tasker; you're comfortable wearing many hats

Strong analytical approach to customer and revenue growth

Ability to work collaboratively across department functions

Demonstrated leadership skills; proven ability to influence cross functional teams

Demonstrated ability to influence desired outcomes through direct and indirect resources

Physical requirements

Sitting, Standing Walking

Lifting: Raising or lowering an object from one level to another (includes upward pulling)

Direct reports

TBD

The successful candidate must be able to pass a pre-employment background check and drug screening.

**No Recruiters/Agencies

**No Relocation Assistance Provided