eCommerce Customer Support Manager jobs in Ogden, UT

Job Description

Young Powersports is a dynamic and fast-growing company specializing in the distribution and retail of powersports equipment and accessories. We pride ourselves on providing top-notch customer service and offering a wide range of high-quality products to enthusiasts of all ages.
The Ecommerce Manager will be responsible for overseeing all aspects of our ecommerce operations, including customer service, order fulfillment, inventory management, and product uploading. This role requires a detail-oriented individual with strong organizational skills and deep understanding of ecommerce platforms and customer service best practices. You will play a critical role in driving revenue growth, enhancing the customer experience, and maximizing the online presence of Young Powersports.
For more info on why we are a great place to work for, check out our video: https://www.youtube.com/watch?v=8Of2otlHZ-o&feature=youtu.be

Benefits

• In addition to a competitive compensation package the Young Automotive Group offers the following benefits for full-time employees:
• Paid Time Off up to 3 weeks per year
• Health
• Dental
• Life
• Disability
• Pre Paid Legal at competitive rates
• Employer Paid Health Savings Account Deposits (Paid monthly)
• 401k retirement plan with generous employer match (Paid twice monthly)
• Employee and family pricing at all dealerships throughout the group
• Paid training and Individual Professional Development Plans
• Excellent opportunities for advancement!

Responsibilities

• Manage customer inquiries and concerns through various channels including email - phone - and live chat
• Ensure timely and satisfactory resolution of customer issues to maintain high levels of customer satisfaction
• Implement and optimize customer service processes to improve efficiency and effectiveness
• Coordinate order processing - shipping - and delivery to ensure accurate and timely fulfillment
• Work closely with warehouse and shipping partners to monitor inventory levels and address any fulfillment issues
• Implement strategies to minimize order errors and shipping delays
• Monitor inventory levels across all product categories and locations
• Conduct regular inventory audits to ensure accuracy and prevent stockouts or overstock situations
• Develop and implement inventory replenishment strategies to optimize stock levels and minimize carrying costs
• Upload new products to the ecommerce platform ensuring accurate product information - images - and pricing
• Maintain product catalog integrity by regularly updating product descriptions - images - and attributes
• Collaborate with marketing and merchandising teams to ensure product listings are optimized for search and conversion

Qualifications

• Bachelor's degree in Business - Marketing - or related field preferred
• 2 years of experience in ecommerce operations or related field
• Proficiency with ecommerce platforms (e.g. Shopify - WooCommerce - Magento) and Lightspeed
• Strong analytical skills with the ability to interpret data and make data-driven decisions
• Excellent communication and interpersonal skills
• Ability to multitask and prioritize tasks in fast-paced environment
• Experience with inventory management software is a plus