eCommerce Customer Support Manager jobs in Orlando, FL

Overview

ABOUT CONAIR INDUSTRIES

Con-Air is on a mission to make the world safer, healthier, and more productive by providing quality air filters for homes and community spaces. The Con-Air team is comprised of a passionate workforce that is driven to help families everywhere breathe better. You can find Con-Air’s quality filters under the Aerostar brand on all major e-commerce platforms 1P/3P along with our Direct to Consumer sites airfiltersdelivered.com and factorydirectfilters.com,

Learn more at Conair Industries

POSITION OVERVIEW

We are seeking an experienced Ecommerce Channel Manager with a specialization in marketplace management to drive our online sales growth across various platforms. The ideal candidate will be responsible for developing and executing strategies to optimize product listings, enhance brand visibility, and maximize revenue on leading ecommerce marketplaces.

Responsibilities

Responsibilities:

• Develop and implement comprehensive strategies for selling products on major ecommerce marketplaces (e.g., Amazon, eBay).
• Stay informed about marketplace trends, policies, and best practices to ensure compliance and competitiveness.
• Oversee the creation and optimization of product listings to maximize visibility and conversions.
• Implement best practices for product titles, descriptions, images, and other elements to enhance the customer shopping experience.
• Utilize analytics tools to monitor marketplace performance and identify opportunities for improvement.
• Analyze key metrics such as sales, conversion rates, and customer reviews to drive data-driven decision-making.
• Establish and nurture strong relationships with marketplace representatives.
• Negotiate terms, promotions, and marketing opportunities to enhance the brand's presence on each platform.

Qualifications

Skills and Qualifications:

• Bachelor's Degree (B.A/B.S.) in a related field or industry equivalent experience
• 2-3 years in similar role is required.
• Experience working with ecommerce product management software; Channel Advisor a plus!
• Experience with leading ecommerce marketplaces (e.g., Amazon Seller Central, eBay Seller Hub)
• In-depth understanding of eCommerce marketplace dynamics, algorithms, and seller tools.
• Must be computer literate in MS Word, Excel, and PowerPoint, with emphasis in reporting & analytical skills
• Can-do attitude and ability to problem solve and think outside the box.
• Self-directed, disciplined, high-energy, pro-active work ethic.
• Excellent communication skills.
• Must have strong organizational skills and be able to meet strict deadlines.

ABOUT FILTRATION GROUP

Conair Industries is a subsidiary of Filtration Group.   With a passionate workforce, global footprint and world class engineering and manufacturing capabilities, Filtration Group is driving innovation and developing solutions across a broad spectrum of applications in the indoor air quality, life sciences and industrial sectors. We are committed to maintaining an entrepreneurial culture built on a foundation of trust and in which our leaders exhibit a strong bias for action.

The Company began in 2009 and has rapidly grown to be a global leader in the highly attractive filtration industry. With revenues of over $2 billion, Filtration Group is the fastest growing and one of the largest filtration businesses in the world. With over 9,700 employees, the Company serves its customers from a global footprint of 170 facilities in over 27 countries. Filtration Group operates across a wide variety of attractive end markets and produces mission critical products with high replacement rates. Over 80% of the Company’s revenue comes from replacement / consumable products, many of which are specified into our customer’s products or processes.

Learn more at www.filtrationgroup.com