eCommerce Customer Support Manager manages a team of service representatives that respond to customer inquiries via live chat. Ensures that service standards are established and attained. Being a eCommerce Customer Support Manager responds to and resolves escalated issues. Monitors and analyzes service activity data and utilizes findings to develop training and service improvement resources. Additionally, eCommerce Customer Support Manager coaches team members on best practices for responding to inquiries. Reports customer feedback, trends, and issues to stakeholders and collaborates to recommend solutions or suggest changes to website, products, or services. Typically requires a bachelor's degree. Typically reports to a head of a unit/department. The eCommerce Customer Support Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a eCommerce Customer Support Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
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About this Role:
As a Youth Case Manager, you will meet with youth and the families of minors placed in care by DCFS due to abuse or neglect by caretakers, working to create a treatment plan with the ultimate goal of permanency. Helping to identify individual goals and service needs, you will coordinate wrap around services in the community, and assesses the client and family progress. Meeting with youth clients 1-3 times a month, family members once a month, you will also observe family visitation once a month. You may provide transportation for visits, doctor appointments, or other meetings with the client, legal team, DCFS team, or family.
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Pathways has a variety of positions in various locations; please go to https://www.pathways.com/working-at-pathways
To Learn More About Us:
Pathways @ http://www.pathways.com/mission-vision-and-values/
Pathways is an equal opportunity employer with a commitment to diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability, veteran status or any other protected characteristic.
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