eCommerce Customer Support Manager jobs in Philadelphia, PA

eCommerce Customer Support Manager manages a team of service representatives that respond to customer inquiries via live chat. Ensures that service standards are established and attained. Being a eCommerce Customer Support Manager responds to and resolves escalated issues. Monitors and analyzes service activity data and utilizes findings to develop training and service improvement resources. Additionally, eCommerce Customer Support Manager coaches team members on best practices for responding to inquiries. Reports customer feedback, trends, and issues to stakeholders and collaborates to recommend solutions or suggest changes to website, products, or services. Typically requires a bachelor's degree. Typically reports to a head of a unit/department. The eCommerce Customer Support Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a eCommerce Customer Support Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Customer Service Ops Manager
  • GAT Airline Ground Support
  • Philadelphia, PA FULL_TIME
  • Job Summary
    Operations Manager Positions have the responsibility for You will be responsible for ensuring a high performing operation through workforce management of our front-line team members. Also responsible for supporting the teams' efforts in creating a safe, reliable operation while delivering an elevated customer experience. This position requires working in a fast-paced environment with time constraints to meet arrival and departure goals. The operations manager must consistently display a professional and positive image. Ops Managers/Customer Service managers drive performance excellence everyday and all day.
    Responsibilities
    • Coordinate ramp assignments for frontline team members to dynamically work flights at gates.
    • Leads airport team to perform their work in a safe, efficient manner and in compliance with Federal, state and local regulations including DOT, FAA and other government agencies.
    • Provides frontline team exceptional support through a variety of mechanisms in order for them to deliver superior customer service.
    • Coaches and mentors frontline team members in skill development, customer service elevation and company culture behaviors.
    • Promotes an environment of mutual respect and trust between frontline team members Establishes and promotes effective relationships with external and internal customer base that fosters compassion, authenticity, integrity, respect and dignity
    • Provides the direction and appropriate support structure using effective resources to enable the team to deliver high performance.
    • Assesses operational environment and conditions to ensure corporate and local scorecard metrics are fulfilled through collaboration across departments and levels
    Job Qualifications
    • Strong understanding of Airline Customer Service Operation
    • Must be at least 18 years of age and possess basic computer experience (6 months ) and type at least 35 words per minute.
    • 4-year college degree in a relevant field strongly preferred or equivalent experience
    • Must have a high school diploma, GED, or equivalent work experience, and a high degree of attention to detail.
    • Ability to read, fluently speak, and understand the English language.
    • Must possess good communication skills and a friendly, outgoing personality in person and via telephone.
    • Must be free of disqualifying crimes and able to pass a pre-employment drug test.
    • Must have reliable transportation and be able to work weekends, holidays, and days off.
  • 2 Days Ago

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Manager Analytics - Customer Utilization
  • Customer Utilization - Independence Blue Cross Careers
  • Philadelphia, PA FULL_TIME
  • Bring your drive for excellence, team orientation and customer commitment to Independence Blue Cross; help us renew and reimagine our business and shape the future of health care. Our organization is ...
  • 28 Days Ago

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Manager, Ecommerce Marketing
  • Better Talent Advisors
  • Philadelphia, PA FULL_TIME
  • This is a 100% remote position. Candidates must reside in the United States and be eligible to work in the US. ABOUT US We are a well established company operating in the industrial supply space. We s...
  • 22 Days Ago

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Ecommerce Project Manager
  • Turn5, Inc.
  • Paoli, PA OTHER
  • Overview Turn5 is one of the largest and fastest growing e-commerce retailers in the Greater Philadelphia area. Best known for our award-winning, e-commerce platforms, AmericanMuscle.com, ExtremeTerra...
  • 24 Days Ago

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eCommerce Optimization Manager
  • Liberty Personnel Services
  • Dresher, PA FULL_TIME
  • eCommerce Optimization Manager Hybrid, $90 - 110k An Elite client of ours is seeking an eCommerce Optimization Manager. Full Gym and tuition reimbursement! This is a full time, direct hire role. Quali...
  • 1 Day Ago

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eCommerce Marketing Manager
  • HHM Hotels (Philadelphia Corporate)
  • Philadelphia, PA FULL_TIME
  • Overview Opportunity: eCommerce Marketing Manager The Marketing Manager is responsible for the day to day, hands-on management and execution of eCommerce marketing tactics, strategies, and promotions ...
  • 2 Months Ago

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0 eCommerce Customer Support Manager jobs found in Philadelphia, PA area

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Customer Service Manager
  • Allstate Insurance Agency - Rajesh Khullar
  • Plymouth Meeting, PA
  • Job Description Job Description Benefits/Perks: Competitive Pay Professional Development Job Stability in a growing indu...
  • 3/28/2024 12:00:00 AM

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Plumbing Technical Customer Support Manager
  • Wellspring Wireless Inc
  • Bensalem, PA
  • Job Description Job Description H2O Degree is a Bensalem, PA manufacturer of wireless electronic water meters and energy...
  • 3/28/2024 12:00:00 AM

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Customer Experience Manager Night & Weekends
  • Michaels Stores
  • Trenton, NJ
  • Customer Experience Manager Night & Weekends page is loaded **Customer Experience Manager Night & Weekends** **Customer ...
  • 3/28/2024 12:00:00 AM

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01355 317 PT Customer Experience Manager
  • Michaels Stores
  • Philadelphia, PA
  • 01355 317 PT Customer Experience Manager page is loaded **01355 317 PT Customer Experience Manager** **01355 317 PT Cust...
  • 3/28/2024 12:00:00 AM

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Contract Electrical & Instrument Technician - Turbine Outage - NJ
  • On Grid Infrastructure Services
  • Camden, NJ
  • Job Description Job Description Electrical and Instrument Technician As an Electrical and Instrumentation Technician, yo...
  • 3/27/2024 12:00:00 AM

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Client Managing Partner - Healthcare & Pharma
  • Acxiom LLC
  • Trenton, NJ
  • The Client Managing Partner owns the relationships with multiple of Acxioms accounts and clients. Oversees and maintains...
  • 3/26/2024 12:00:00 AM

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Chief Executive Merchant in Training (Store Manager)
  • Floor & Decor Holdings, Inc.
  • Langhorne, PA
  • PURPOSE At Floor & Decor we are always seeking top talent to join our organization as a Store Manager in Training/Chief ...
  • 3/25/2024 12:00:00 AM

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Energy Engineer
  • eBuzz Solutions
  • Philadelphia, PA
  • Sr Energy Solutions Engineer - Philadelphia Salary range $110K-$160K/yr NOT OPEN TO 3RD PARTY RECRUITERS LOOKING TO PLAC...
  • 3/24/2024 12:00:00 AM

Philadelphia, sometimes known colloquially as Philly, is the largest city in the U.S. state and Commonwealth of Pennsylvania, and the sixth-most populous U.S. city, with a 2017 census-estimated population of 1,580,863. Since 1854, the city has been coterminous with Philadelphia County, the most populous county in Pennsylvania and the urban core of the eighth-largest U.S. metropolitan statistical area, with over 6 million residents as of 2017[update]. Philadelphia is also the economic and cultural anchor of the greater Delaware Valley, located along the lower Delaware and Schuylkill Rivers, wit...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for eCommerce Customer Support Manager jobs
$79,437 to $129,997
Philadelphia, Pennsylvania area prices
were up 1.0% from a year ago

eCommerce Customer Support Manager in New Suffolk, NY
Based on our compensation data, the estimated salary potential for e-Commerce Customer Support Manager will increase 16 % over 5 years.
January 22, 2020