eCommerce Customer Support Manager jobs in Pittsburgh, PA

eCommerce Customer Support Manager manages a team of service representatives that respond to customer inquiries via live chat. Ensures that service standards are established and attained. Being a eCommerce Customer Support Manager responds to and resolves escalated issues. Monitors and analyzes service activity data and utilizes findings to develop training and service improvement resources. Additionally, eCommerce Customer Support Manager coaches team members on best practices for responding to inquiries. Reports customer feedback, trends, and issues to stakeholders and collaborates to recommend solutions or suggest changes to website, products, or services. Typically requires a bachelor's degree. Typically reports to a head of a unit/department. The eCommerce Customer Support Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a eCommerce Customer Support Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Manager, Ecommerce Marketing
  • Better Talent Advisors
  • Pittsburgh, PA FULL_TIME
  • This is a 100% remote position. Candidates must reside in the United States and be eligible to work in the US.

     

    ABOUT US

    We are a well established company operating in the industrial supply space. We sell all across the US, Canada, and Mexico through a combination of e-commerce sales and direct sales. In total, we are a licensed reseller for over 14 million SKUs! Current total revenue is in excess of $60MM in annual top line sales. To date we have largely been driving our organic and paid acquisition strategies through an agency partner but have reached a plateau with that path. At this time we are seeking a marketing leader to build out the E-commerce marketing function in house. This will be an individual contributor role to start with the expectation of building a team. You will have a budget for vendors and ad spend as well. We are seeking a Marketing professional who has deep subject matter expertise driving paid and organic programs in an ecommerce company with a catalogue of 1 million plus unique product SKUs. Candidates coming from electrical supply, industrial supply and related industries are highly preferred.

     

    ABOUT THE ROLE

    Reporting to the CEO, you will have a high degree of autonomy and an expectation to both drive strategy and an execution model. The top line goal is to double online sales within 12 months of starting. The ideal candidate is highly analytical and lives in the data. You are constantly proactively looking through the traffic data for opportunities to deploy new strategies and not afraid to double click, dig in, and identify root causes of variances in traffic and revenue as relates to particular strategies. For someone who is creative, thrives in a high autonomy environment, and has the deep subject matter expertise with regards to paid and organic search marketing, this is an ideal role.

     

    DUTIES & RESPONSIBILITIES

    - Drive the overall E-commerce marketing strategy to double online sales within 12 months

    - Evaluate current marketing infrastructure, architecture and strategies and drive continuous improvement

    - Implement, run, and work in various paid and organic marketing tools to monitor traffic data and act accordingly

    - Source and manage vendors, contractors, and partners with an emphasis on offshoring

    - Design, implement, and manage various projects and programs

    - Design and execute various paid and organic acquisition strategies including online and other media channels

    - Hire and grow an internal team as needed

     

    EXPERIENCE AND QUALIFICATIONS

    The ideal candidate brings a mix of strategy and execution to the table and is obsessed with data. We are seeking a highly analytical person who lives in the data, parsing and filtering down on large volumes of data to gain valuable insights and act upon them. You're a tinkerer and constantly trying new strategies to stay ahead of the curve. The emphasis for this role is not about messaging strategy, content, or design - it's about analyzing data and using that data to inform decisions and strategies. 

    • First and foremost you are a subject matter expert in paid and organic search marketing (particularly google adwords).
    • You are knowledgeable about GA4 standards and the impact of these standards vs universal analytics
    • You intimately understand the limitations and intricacies of Google adwords, keywords, tag manager, various bidding paradigms, etc.
    • You have had direct ownership of an annual marketing budget of at least $1 Million. Ideally $3M .
    • You have hands-on, direct and deep experience running various tools for paid and organic search and are comfortable working in them on a daily basis
    • Minimum 3 years in a B2B e-commerce environment with massive number of SKUs (minimum 1 million SKUs)
    • Experienced writing job ads, project plans, and recruiting offshore resources through platforms such as upwork
    • Experienced sourcing and managing offshore teams for projects and programs both long and short term
    • Strong plus if you have in-housed an ecommerce marketing function in a company that had previously relied on an agency to drive the function prior to your joiing
    • Strong plus if you have built an e-commerce function from the ground up

     

    WHAT'S IN IT FOR YOU?

    • Generous base salary and bonus structure (DOE)
    • Full benefits including health insurance, 401(k) with company match, etc
    • Bonuses based on key objectives such as decreased durations, delivery of internal projects, and other KPIs
    • 100% work from home
    • High relevance and impact in the company. Reporting to CEO and COO.
  • 19 Days Ago

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Customer Support Manager
  • Wonder Works Construction Corp.
  • Pittsburgh, PA FULL_TIME
  • Company DescriptionWonder Works is one of the most respected Development and Construction firms in the Tri-State area that have earned its reputation by building with integrity and quality since 1987....
  • 15 Days Ago

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Customer Support Manager
  • Select Water Solutions
  • Washington, PA FULL_TIME
  • Job Description CUSTOMER SUPPORT MANAGERJob DetailsFull Time / Part Time: Full TimeFLSA Classification: ExemptBusiness Unit: Poly and ContainmentReports to: Operations ManagerTravel Requirement: Yes T...
  • 1 Month Ago

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Social Media/ eCommerce Marketing Manager
  • Hotel Indigo Pittsburgh University-Oakland
  • Pittsburgh, PA FULL_TIME
  • Overview Opportunity: eCommerce Marketing Specialist Responsible for the day to day, hands-on management and execution of eCommerce marketing tactics, strategies, and promotions while working cooperat...
  • 19 Days Ago

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Customer Service Agent
  • GAT Airline Support
  • Pittsburgh, PA FULL_TIME
  • As a customer service agent, you are the first impression of a passenger's airport experience. Customer Service positions encompass checking in and ticketing passengers, escorting passengers to and fr...
  • 8 Days Ago

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Senior Customer Support Manager, Duolingo English Test
  • Duolingo
  • Pittsburgh, PA FULL_TIME
  • Our mission at Duolingo is to develop the best education in the world and make it universally available. But we’ve got more left to do — and that’s where you come in! Duolingo is the world's most popu...
  • 3 Days Ago

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0 eCommerce Customer Support Manager jobs found in Pittsburgh, PA area

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Full Time Customer Experience Manager
  • Michaels Stores
  • Pittsburgh, PA
  • Full Time Customer Experience Manager page is loaded **Full Time Customer Experience Manager** **Full Time Customer Expe...
  • 3/28/2024 12:00:00 AM

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EXPERIENCED CEMS-FIELD SERVICE TECHNICIAN
  • Alliance Technical Group
  • Pittsburgh, PA
  • Description The ACS Field Service Technician is responsible for service and repair of CEMS systems at customer locations...
  • 3/27/2024 12:00:00 AM

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Field Service Technician (CEMS)
  • ESC Spectrum
  • Export, PA
  • Job Description Job Description ESC Spectrum is a leading provider of systems and services for stack emissions monitorin...
  • 3/27/2024 12:00:00 AM

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Field Service Technician (CEMS)
  • ESC Spectrum
  • Pittsburgh, PA
  • Job Description Job Description ESC Spectrum is a leading provider of systems and services for stack emissions monitorin...
  • 3/27/2024 12:00:00 AM

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Customer Service Representative, B2B
  • Chicken of the Sea
  • Pittsburgh, PA
  • Job Description Job Description Customer Service Representative Location: Pittsburgh, PA We are looking for a skilled Bu...
  • 3/27/2024 12:00:00 AM

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FT Customer Experience Manager
  • Michaels Stores, Inc.
  • Pittsburgh, PA
  • Store - PITT-NORTH HILLS, PA Deliver a customer centric shopping experience by managing and delivering effective front-e...
  • 3/26/2024 12:00:00 AM

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Customer Support Manager
  • Select Water Solutions
  • Washington, PA
  • CUSTOMER SUPPORT MANAGER Job Details Full Time / Part Time: Full Time FLSA Classification: Exempt Business Unit: Poly an...
  • 3/26/2024 12:00:00 AM

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Energy Engineer II
  • Franklin Energy
  • Pittsburgh, PA
  • COMPANY Summary As a combined organization, Franklin Energy and AM Conservation Group is undertaking what is perhaps the...
  • 3/26/2024 12:00:00 AM

Pittsburgh (/ˈpɪtsbɜːrɡ/ PITS-burg) is a city in the Commonwealth of Pennsylvania in the United States, and is the county seat of Allegheny County. As of 2018, a population of 308,144 lives within the city limits, making it the 63rd-largest city in the U.S. The metropolitan population of 2,362,453, is the largest in both the Ohio Valley and Appalachia, the second-largest in Pennsylvania (behind Philadelphia), and the 26th-largest in the U.S. Pittsburgh is located in the south west of the state, at the confluence of the Allegheny, Monongahela, and Ohio rivers. Pittsburgh is known both as "the ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for eCommerce Customer Support Manager jobs
$73,733 to $120,663
Pittsburgh, Pennsylvania area prices
were up 1.9% from a year ago

eCommerce Customer Support Manager in New Suffolk, NY
Based on our compensation data, the estimated salary potential for e-Commerce Customer Support Manager will increase 16 % over 5 years.
January 22, 2020