eCommerce Customer Support Manager jobs in Portland, OR

About us

Retail Dimensions, Inc. has grown from a 2002 startup company in the Pacific Northwest to being a respected global leader of eCommerce integration services by staying true to the vision and core values.

At Retail Dimensions you will be serving clients on six continents and over 20 countries. Since 2003, we have connected over 1,500 retailers POS systems to various e-commerce platforms. As the acknowledged leader among our partner and customer base, Retail Dimensions is the best in the world at moving e-commerce data enabling retailers to sell accurately and more. If you have technical skills, a great customer support ethic with a desire to be part of an exceptional and growing team this is the place for you.

We utilize Big Commence, Shopify, Magento and Woo Commerce as a foundation for creating custom shopping experiences. We specialize in the integration of the client's in-store POS systems with their e-commerce solution. You would be involved at several stages of the project implementation, delivery and ongoing customer support requests.

Read more about what we do: https://retaildimensions.com/

Job Description We are looking for someone to take on the responsibility of the ongoing support and Customer satisfaction for a number of eCommerce projects from a technical perspective. This would include communication via phone and email with existing customers and troubleshooting any issues that they may encounter with our integration products. The successful candidate will need to demonstrate the ability to identify the issue, collaborate with internal developers and implementation staff and provide a solution for the customer in a timely manor.

Requirements

* Experience with one or more ecommerce platforms such as Magento, Shopify, Big Commerce and Woo Commerce.

* Knowledge of e-commerce best practices and e-commerce site conventions.

* General business and e-commerce knowledge.

* Strong SQL skills with the ability to understand, analyze, and write SQL queries.

* Knowledge of retail point of sale systems and related back office tasks is a plus

* Demonstrate strong teamwork skills with the ability to work independently

* Demonstrate professional demeanor and customer-focused attention

* Comfortable in a continuous learning environment

* Solid analytical and problem-solving skills.

This is a full time position at our office in Beaverton, Oregon.

Military veterans are encouraged to apply.

Job Type: Full-time

Pay: $50,000.00 - $60,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Experience:

• Customer Service: 1 year (Preferred)

Work Location: In person