eCommerce Customer Support Manager jobs in Portsmouth, NH

We are seeking a passionate and tech-savvy individual who enjoys solving complex problems and has a keen interest in software and technology. Our client is a Salesforce-based all-in-one venue management solution that primarily serves the leisure and hospitality industries. They are seeking a Software Customer Support Advisor to join their Customer Support team and contribute to their expansion. This position presents an excellent opportunity for someone with a technical background to develop their skills further in the Salesforce community. This position will be fully remote, home based, with all equipment provided, and occasional travel to other team members in the US as required.

Job brief:

We are looking for a Software Customer Support Advisor to provide excellent customer service and technical support. This varied role will cover many different aspects of work, including customer retention, problem-solving, customer training and issue resolution.

Responsibilities Include:

· Working through the case queue to answer technical customer support queries.

· Understanding customer business requirements and needs.

· Utilizing Salesforce to design and implement high quality solutions.

· Developing customer relationships that promote retention and loyalty, ultimately improving customer lifetime value and reducing churn.

· Ensuring all customers are successfully using the product.

· Create self-service documentation and videos.

· Provide feedback and support internally to improve the product.

· Conduct training calls with customers.

· This role is all about making sure our customers are supported and successful. This is not a sales role, but a technical problem solver who loves helping customers.

Requirements:

· Someone tech savvy who is great with people and technology.

· Salesforce administration experience a plus

· Excellent communication skills.

· Strong empathy for customers and a passion for all things technology.

· Ability to work in a fast-paced dynamic startup environment.

The person we are looking for:

· Someone who puts the customer at the heart of everything they do.

· Someone with ideas on how we can make improvements to the product and our process.

· You need to be open and willing to adopt new ways of working. Our processes are constantly evolving and we always look to take a lean approach.

· An out of the box thinker when resolving problems.

· It's important that you have an interest in technology, if learning more coding and development

is something that excites you then this is a great opportunity to do so.

· Someone who wants to work as part of a positive, fun and innovative company and contribute to that environment.

· Someone who wants to become a customer support manager and is ready to learn what it takes and get stuck in from day one.

What we offer in return:

You will get to work and learn from an exciting and rapidly growing company, gaining experience from all departments with lots of opportunities to progress and make a big impact from day one.

Salary is negotiable based on experience

Job Types: Full-time, Permanent

Benefits:

• Paid time off

Experience level:

• 1 year
• 2 years
• 3 years
• No experience needed
• Under 1 year

Schedule:

• Monday to Friday

Work Location: In person