eCommerce Customer Support Manager jobs in Raleigh, NC

Hip eCommerce is revolutionizing the comic book industry with our groundbreaking My Collection: Comic Scanner app, which has quickly amassed over 100,000 users in just six months. As we embark on the next chapter of our journey, we're introducing Fulfilled by Hip "FBH" an innovative service designed to monetize this incredible platform, allowing collectors to sell their collections in bulk at auction - while we handle listing and fulfillment through our brands. We're on the hunt for a Sr. Manager of FBH to report directly to the CEO, who not only thrives in the fast-paced world of startups but is eager to dive into the intersection of technology, eCommerce, and the comic book universe. This is a shout-out to the tenacious souls who’ve navigated the rollercoaster of startup life, learned invaluable lessons from its ups and downs, and are ready to apply that gritty, scrappy mindset to fuel this new department’s growth from $10K to $200K monthly revenue.

How You'll Spend Your Time

🚀 Service Strategy & Execution: Rapid;y scale-up of the FBH service, leveraging the extensive user base of our app to introduce a seamless, innovative fulfillment solution for comic book collectors and sellers.

📦 Fulfillment Operations Mastery: Inject your startup agility into our fulfillment operations, ensuring every order is a testament to efficiency and maximum productivity, from scanning to shipping.

🌟 Lead Pipeline Strategy: Guide our dynamic lead pipeline strategy, working through the Sr. Sales & Consignment Manager to enhance lead conversion and customer satisfaction and optimize sales opportunities.

📈 Demand Cultivation & Management: Navigate the high demand from our 100,000 app users, implementing efficient processes and strategies to manage and grow the service from $10K to $200K monthly revenue.

🏢 Expand Market Reach: Collaborate with the Director of Seller Growth to develop strategies that extend FBH services to brick-and-mortar comic stores, broadening our market footprint and creating new revenue streams.

👯 Team Leadership & Culture Building: Foster a team culture of innovation, resilience, and dedication, drawing from your startup experiences to inspire and guide your team through the growth phases of the FBH service.

✨ Startup Maven: Your journey through the startup landscape has been filled with lessons from both successes and setbacks. With a keen understanding of what it takes to drive growth and innovation, you're ready to apply your experience.

🚀 Growth Architect: You have a knack for identifying growth opportunities and the strategic foresight to turn these into scalable business ventures, particularly within fast-paced, tech-driven environments.

🤖 Tech-Savvy Innovator: With a background in leveraging technology to drive business solutions, you understand the importance of integrating tech with user experiences, especially in eCommerce platforms.

🌉 Bridge-Builder: Your ability to work closely with both tech/product teams and external partners, like brick-and-mortar comic stores, speaks to your skill in forging strong relationships and collaborations.

🔍 Data-Driven Decision Maker: You rely on data and user feedback to guide strategic decisions, ensuring that every move aligns with the service’s growth objectives and user needs.