eCommerce Customer Support Manager jobs in Richland, WA

eCommerce Customer Support Manager manages a team of service representatives that respond to customer inquiries via live chat. Ensures that service standards are established and attained. Being a eCommerce Customer Support Manager responds to and resolves escalated issues. Monitors and analyzes service activity data and utilizes findings to develop training and service improvement resources. Additionally, eCommerce Customer Support Manager coaches team members on best practices for responding to inquiries. Reports customer feedback, trends, and issues to stakeholders and collaborates to recommend solutions or suggest changes to website, products, or services. Typically requires a bachelor's degree. Typically reports to a head of a unit/department. The eCommerce Customer Support Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a eCommerce Customer Support Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Insurance Customer Support Associate
  • TTEC
  • Mikkalo, OR FULL_TIME
  • Be the spark that brightens days and ignite your career with TTECs award-winning employment experience. As an Insurance Customer Support Associate working remotely, youll be a part of bringing humanity to business. #experienceTTEC

    Our TTEC work-from-home team has 40 preferred residency states. We are currently not hiring from the following geographies: AK, CA, HI or outside of the United States. Residents of Colorado, Florida, Illinois, Massachusetts, New Jersey, New York, Washington, and Washington, D.C. will be considered only based on special business need.

    What You'll be Doing

    As an Insurance Customer Support Associate youll work directly with external brokers to establish rapport/connection and build confidence in our Healthcare Insurance. This is a business-savvy individual with strong customer service experience. You will primarily be responsible for educating, supporting, and updating our Brokers throughout the entire lifecycle.

    During a Typical Day, Youll

    • Identify and rectify any complicated Broker, Group or Member related issues relating to our insurance benefits, claim processes, enrollment, and billing processes for all lines of business.
    • Work directly with external brokers to establish rapport/connection and build confidence in our Healthcare Insurance.
    • Provide concierge level support to the brokers, who serve as a key acquisition channel, as they sell our product in our markets.

    What You Bring to the Role

    • 1 year or more of customer service experience
    • High school diploma or equivalent
    • Recognize and solve problems of mid-to-high level customer service issues
    • Computer experience
    • High speed internet (> 15 mbps)
    • While we recommend a USB wired headset, if you have a headset already, you may be able to use that (except for Bluetooth headsets)
    • Smart phone or another device that runs IOS or Android (iPad etc.) for your daily log-in

    What You Can Expect

    • Supportive of your career and professional development
    • An inclusive culture and community minded organization where giving back is encouraged
    • A global team of curious lifelong learners guided by our company values
    • Base wage starting at $16 per hour plus performance bonus opportunities
    • And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives.

    Visit for more information.

    A Bit More About Your Role

    Were committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that cant be taught a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family.

    You'll report to Team Lead. You'll contribute to the success of the customer experience and the overall success of the team.

    About TTEC

    Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

    TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

    Job

    _Customer Care Representative

    Required qualifications:

    • 18 years or older
    • Legally authorized to work in the United States

    Preferred qualifications:

    • 1 year of experience in the customer service industry
    • At least high school diploma or equivalent or higher
  • Just Posted

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Bilingual Insurance Customer Support Associate Spanish-English
  • TTEC
  • MIKKALO, OR FULL_TIME
  • Be the spark that brightens days and ignite your career with TTECs award-winning employment experience. As aBilingual Insurance Customer Support Associate working remotely, youll be a part of bringing...
  • Just Posted

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Patient Financial Counselor - Kadlec Customer Support
  • Kadlec
  • Richland, WA OTHER
  • DescriptionUnder the direction of the Coordinator of Financial Counseling and Private Pay Balance follow up, consistently maintains compliance with department and payer regulations and requirements to...
  • 1 Month Ago

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Waste Groundwater Program Support. Assistant Manager (B030)
  • Cameo Consulting Group, LLC
  • Richland, WA FULL_TIME
  • Cameo Consulting Group, LLC, a management consulting practice based out of Alexandria, VA, is seeking a qualified and available Assistant Manager to support a potential Federal client onsite in Richla...
  • 19 Days Ago

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ECD Technical Support Assistant Manager (B029)
  • Cameo Consulting Group, LLC
  • Richland, WA FULL_TIME
  • Cameo Consulting Group, LLC, a management consulting practice based out of Alexandria, VA, is seeking a qualified and available Assistant Manager to support a potential Federal client onsite in Richla...
  • 22 Days Ago

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Project Manager - Hanford Site Technical Support [1.12A]
  • ProSidian Consulting, LLC
  • Richland, WA FULL_TIME
  • Company DescriptionProSidian is looking for “Great People Who Lead” at all levels in the organization. Are you a talented professional ready to deliver real value to clients in a fast-paced, challengi...
  • 9 Days Ago

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0 eCommerce Customer Support Manager jobs found in Richland, WA area

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FT Customer Support Specialist - Work From Home>
  • Quartzy
  • Richland, WA
  • [Customer Service / Remote] - Anywhere in U.S. / Up to $50K per year / Medical, Dental and Vision / PTO / Internet Stipe...
  • 3/28/2024 12:00:00 AM

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Online Survey Taker - Remote - Earn up to $25 per survey
  • Earn Haus
  • Richland, WA
  • Job description We are urgently looking for people interested in taking online surveys for Fortune 500 brands. If you ar...
  • 3/28/2024 12:00:00 AM

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FT Customer Support Specialist - Work From Home>
  • Stronghold
  • Richland, WA
  • [Customer Service / Fully Remote] - Anywhere in U.S. / Competitive Pay / Email Only - As a Customer Support Specialist y...
  • 3/27/2024 12:00:00 AM

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FT Customer Support Specialist - Work From Home>
  • Stronghold
  • Kennewick, WA
  • [Customer Service / Fully Remote] - Anywhere in U.S. / Competitive Pay / Email Only - As a Customer Support Specialist y...
  • 3/27/2024 12:00:00 AM

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Management Trainee Summer Intern
  • Enterprise Holdings
  • Kennewick, WA
  • Overview: If youre looking to hit the ground running, the Enterprise Management Internship will help you build valuable ...
  • 3/26/2024 12:00:00 AM

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FT Customer Experience Specialist (Work From Home)>
  • APEX Wheels
  • Richland, WA
  • [Customer Service / Fully Remote] - Anywhere in U.S. / Up to $25 per hour / 100% Apex-paid medical, dental & vision / 40...
  • 3/25/2024 12:00:00 AM

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Lead Customer Service Representative
  • careermount.com
  • Richland, WA
  • Store 2706624: 1501 Bombing Range, West Richland, Washington 99353 **Lead Customer Service Representative** We want you ...
  • 3/25/2024 12:00:00 AM

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Lobby Attendant
  • Five Guys Burgers and Fries
  • Richland, WA
  • Company Introduction: Five Guys Burgers and Fries is one of Americas most successful hamburger concepts, not just for it...
  • 3/25/2024 12:00:00 AM

Richland (/ˈrɪtʃlənd/) is a city in Benton County in the southeastern part of the State of Washington, at the confluence of the Yakima and the Columbia Rivers. As of the 2010 census, the city's population was 48,058. July 1, 2017, estimates from the Census Bureau put the city's population at 56,243. Along with the nearby cities of Pasco and Kennewick, Richland is one of the Tri-Cities, and is home to the Hanford nuclear site. Richland is located at 46°16′47″N 119°16′53″W / 46.27972°N 119.28139°W / 46.27972; -119.28139 (46.279657, -119.281377). According to the United States Census Bureau, t...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for eCommerce Customer Support Manager jobs
$78,907 to $129,130
Richland, Washington area prices
were up 2.9% from a year ago

eCommerce Customer Support Manager in New Suffolk, NY
Based on our compensation data, the estimated salary potential for e-Commerce Customer Support Manager will increase 16 % over 5 years.
January 22, 2020