eCommerce Customer Support Manager jobs in Rock Island, IL

eCommerce Customer Support Manager manages a team of service representatives that respond to customer inquiries via live chat. Ensures that service standards are established and attained. Being a eCommerce Customer Support Manager responds to and resolves escalated issues. Monitors and analyzes service activity data and utilizes findings to develop training and service improvement resources. Additionally, eCommerce Customer Support Manager coaches team members on best practices for responding to inquiries. Reports customer feedback, trends, and issues to stakeholders and collaborates to recommend solutions or suggest changes to website, products, or services. Typically requires a bachelor's degree. Typically reports to a head of a unit/department. The eCommerce Customer Support Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a eCommerce Customer Support Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Supply Chain Manager - eCommerce
  • HNI Workplace Furnishings
  • Muscatine, IA FULL_TIME
  • ***Please note this position can be based out of Iowa City, IA or Muscatine, IA.***

    HNI Corporation is a global family of brands for the workplace and home dedicated to enhancing the spaces where we live, work, and gather. We pride ourselves on fostering an environment where we make a positive impact on others; upholding our beliefs in integrity, inclusion and belonging.

    What We Need:

    We are looking for a Supply Chain Manager - eCommerce to join our HNI Workplace Furnishings - Operations team.

    What You Will Do:

    As a Supply Chain Manager of the eCommerce Quick Delivery, you will lead the daily effort in order management and shipment execution while supporting sales initiatives and new eCommerce programs. You will lead a team of 4 with a dotted line to others.

    What You Have:

    • 3-5 years of experience in a manufacturing distribution environment that sells to both retailers and distributors is preferred.
    • Bachelor’s degree in supply chain management, Business or other related field
    • 3 or more years preferred in Supply Chain Management
    • Experience in order management, customer experience, and warehouse operations
    • Experience in eCommerce order fulfillment
    • Oracle (or similar ERP) experience is preferred, but not required
    • Experience working with eCommerce distributors such as Amazon or Wayfair is a plus.

    HNI Corporation (NYSE: HNI) is a manufacturer of workplace furnishings and building products, operating under two segments. The workplace furnishings segment is a leading global designer and provider of commercial furnishings, going to market under multiple unique brands. The residential building products segment is the nation’s leading manufacturer and marketer of hearth products.

    As one of the larger employers in Iowa, HNI Corporation was recognized in 2018, 2019, and 2020 for the diversity of our Board of Directors and was named in 2020, 2021, and #6 in 2022 as one of America's Most Responsible Companies by Newsweek.

    How we act today protects how we live tomorrow. Check out our CSR Report here: https://www.hnicorp.com/social-responsibility

    Diversity, equity, and inclusion (DEI), are not just core beliefs at HNI - they are operational imperatives. We value each other’s differences in experiences and ideas to solve problems and better serve our customers. Take a look at our DEI goals here: https://www.hnicorp.com/diversity-equity-and-inclusion

    We offer Benefits on Day 1, including a new voluntary benefit, Daily Pay! To learn about all the benefits HNI has to offer visit www.HNIbenefits.com.

    We also invite you to visit us at www.HNICorp.com to learn more!

  • 11 Days Ago

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ECOMMERCE MARKETING MANAGER (Hybrid)
  • Kent Shared Services (Kent Corporation)
  • Muscatine, IA FULL_TIME
  • At Kent Pet Group (KPG) we like to say that Pets Make Us Better People, which is why we’re passionate about our mission of making life more fulfilling through the pet-human bond. As we continue to pro...
  • 25 Days Ago

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Customer Support Project Manager
  • HNI Corporation
  • Muscatine, IA FULL_TIME
  • Description Position at Design Public Group HNI Corporationis a global family of brands for the workplace and home dedicated to enhancing the spaces where we live, work, and gather. Wepride ourselves ...
  • Just Posted

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Customer Support Specialist
  • Two Rivers Financial Group
  • Burlington, IA FULL_TIME
  • COMPANY OVERVIEW Two Rivers Financial Group, Inc., through our wholly owned subsidiaries of Two Rivers Bank & Trust and Lee County Bank, offers financial solutions encompassing banking and wealth mana...
  • 9 Days Ago

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Customer Support Specialist
  • Two Rivers Bank & Trust
  • Burlington, IA FULL_TIME
  • COMPANY OVERVIEW Two Rivers Financial Group, Inc., through our wholly owned subsidiaries of Two Rivers Bank & Trust and Lee County Bank, offers financial solutions encompassing banking and wealth mana...
  • 9 Days Ago

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Customer support technician
  • CSL Plasma
  • Rock Island, IL FULL_TIME
  • Description Main Responsibilities 1. Prepares the autopheresis machine for the pheresis process. 2. Monitors the donor and the pheresis process, responds to specific alarms or signals that may occur d...
  • 6 Days Ago

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0 eCommerce Customer Support Manager jobs found in Rock Island, IL area

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Client Services Coordinator
  • Pigott, Inc.
  • Davenport, IA
  • Position Purpose: The Client Services Coordinator is responsible for providing support to the Project Management Departm...
  • 3/19/2024 12:00:00 AM

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Customer Service Representative - Work From Home>
  • Garner Health
  • Rock Island, IL
  • [Member Service / Remote] - Anywhere in U.S. / Up to $19 per hour - As a Customer Service Rep you'll: Become an expert o...
  • 3/19/2024 12:00:00 AM

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FT Customer Support Specialist - Work From Home>
  • Quartzy
  • Rock Island, IL
  • [Customer Service / Remote] - Anywhere in U.S. / Up to $50K per year / Medical, Dental and Vision / PTO / Internet Stipe...
  • 3/18/2024 12:00:00 AM

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FT Customer Support Specialist - Work From Home>
  • APFusion
  • Rock Island, IL
  • [Customer Service / Fully Remote] - Anywhere in U.S. / Competitive Pay - As a Customer Support Specialist you'll: Quickl...
  • 3/17/2024 12:00:00 AM

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PT Customer Care Specialist - Work From Home>
  • Everyday Health Group
  • Rock Island, IL
  • [Customer Service / Fully Remote] - Anywhere in U.S. / Up to $22 per hour / Flexible schedule - As a Customer Care Speci...
  • 3/17/2024 12:00:00 AM

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Customer Service Representative
  • Circle K Corporation
  • Rock Island, IL
  • **Customer Service Representative** 4423 11th St, Rock Island, IL 61201, United States of America R204973 JOB DESCRIPTIO...
  • 3/17/2024 12:00:00 AM

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Smart Maintenance Agent - Work From Home>
  • AppFolio
  • Rock Island, IL
  • [Customer Service / Fully Remote] - Anywhere in U.S. / Up to $22 per hour / Health benefits / 401k matching / PTO - As a...
  • 3/15/2024 12:00:00 AM

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Food Service Director
  • Aramark
  • Moline, IL
  • Job Description The Food Service Director is a management position responsible for developing and executing dining solut...
  • 2/14/2024 12:00:00 AM

Rock Island is a city in and the county seat of Rock Island County, Illinois, United States. The original Rock Island, from which the city name is derived, is the largest island on the Mississippi River. It is now called Arsenal Island. The population was 39,018 at the 2010 census. Located on the Mississippi River, it is one of the Quad Cities, along with neighboring Moline, East Moline, and the Iowa cities of Davenport and Bettendorf. The Quad Cities has a population of about 380,000. The city is home to Rock Island Arsenal, the largest government-owned weapons manufacturing arsenal in the U...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for eCommerce Customer Support Manager jobs
$70,170 to $114,832
Rock Island, Illinois area prices
were up 1.3% from a year ago

eCommerce Customer Support Manager in New Suffolk, NY
Based on our compensation data, the estimated salary potential for e-Commerce Customer Support Manager will increase 16 % over 5 years.
January 22, 2020