eCommerce Customer Support Manager jobs in Rockford, IL

eCommerce Customer Support Manager manages a team of service representatives that respond to customer inquiries via live chat. Ensures that service standards are established and attained. Being a eCommerce Customer Support Manager responds to and resolves escalated issues. Monitors and analyzes service activity data and utilizes findings to develop training and service improvement resources. Additionally, eCommerce Customer Support Manager coaches team members on best practices for responding to inquiries. Reports customer feedback, trends, and issues to stakeholders and collaborates to recommend solutions or suggest changes to website, products, or services. Typically requires a bachelor's degree. Typically reports to a head of a unit/department. The eCommerce Customer Support Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a eCommerce Customer Support Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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eCommerce Customer Specialist
  • Wahl Clipper Corporation
  • Sterling, IL FULL_TIME
  • WAHL EMPOWERS PEOPLE TO BE THEIR BEST!

    Wahl Clipper Corporation, a global manufacturer of branded Consumer and Professional products, has an exciting opportunity for a data-driven self-starter on our growing Professional eCommerce team.

    The E-commerce Customer Specialist assists the Wahl Professional e-commerce business with overseeing transactions for online customers at wahlpro.com and other current and future on-line marketplaces and web outlets. This role assists Wahl Professional e-commerce business efforts as they help to optimize Wahlpro.com as well as other marketplaces sales and marketing potential for our online customers.

    ESSENTIAL FUNCTIONS:

    1. Manage Salsify as it pertains to e-commerce database and projects; ensure all marketing assets are current with consistent brand messaging.
    2. Analyze data and use data to drive results.
    3. Completes customer purchasing journey, including customer correspondence, order inquiries & follow up, shipping information, reviewing/canceling orders, updating orders to account history, etc.
    4. Utilizes Hubspot and/or CRM to capture and maintain all consumer interactions/contact to ensure on-going customer satisfaction, identifying trends for future targeted marketing campaigns. Creates customer satisfaction surveys and questionnaires to monitor communication effectiveness.
    5. Provide analytic reporting around all facets of the customer, web, and social interaction process.
    6. Respond to all customer inquiries generated as a result of sales division email campaigns within 24 hours (weekdays).
    7. Execute e-commerce marketing strategies such as coupon code data entry for promotions, shows, affiliate links and influencers.
    8. Work with Demand Planning team to maintain wahlpro.com stock and reorder levels in D365.
    9. Monthly online wahlpro.com inventory review to determine if there is out of stock and/or missing inventory. Inventory reconciliation between Wahl, 3PL and Magento. Work with 3PL, System Integrator, Wahl IT, Wahl Finance and Wahl shipping to correct discrepancies.
    10. Assist Accounts Receivable to reconcile e-commerce account for wahlpro.com for all payment methods. (Klarna, Amazon Pay, Apple Pay, Google Pay etc.).

    MINIMUM REQUIREMENTS:

    • 2 years of work experience in eCommerce
    • Bachelor's Degree in Marketing or Statistics preferred
    • E-commerce, Marketplace, Amazon experience preferred
    • Direct to Consumer (D to C) sales experience preferred
    • Must be able to work effectively in a fast paced, project driven team environment
    • Ability to accept and adapt to change
    • Must be detailed oriented
    • Accuracy and the ability to manage multiple projects simultaneously
    • Effective communication skills, both written and verbal
    • Proficient in Microsoft Office applications

    Why Wahl?

    We are proud to celebrate over 100 years as the standard for grooming products used by barbers and hairdressers all over the world. Professionals and home users have relied on our innovative clippers, trimmers and personal care products for an entire century.

    Today, the fourth generation of the Wahl Family remains deeply rooted in the daily operations and management of the organization. Living beyond the footsteps of their great-grandfather, the family continues to ensure that everything that Wahl produces aligns with the same core family values.

    When you work at Wahl, you join a community that is proud of its heritage of excellence and ground-breaking innovations and a company that focuses on creating value for the customer and long-term growth.

    Perks & Benefits:

    • BCBSIL Medical coverage offered as low as $14 per week, INCLUDING pharmacy
    • In & Out-of-network BCBSIL Dental coverage, with orthodontics for as low as $6 per week
    • In & Out-of-network BCBSIL by EyeMed, Vision coverage, $3 per week for family coverage
    • Free onsite clinic featuring a Nurse Practitioner, a Physical Therapist, and free lab services
    • Employer funded health savings account -up to $2000!
    • Biometric testing with wellness credits
    • 401(k) and Roth 401(k) with generous company match
    • Profit Sharing
    • Tuition Reimbursement program - up to $10,000 per calendar year
    • Scholarship Program
    • Daycare discounts
    • Free Employee Assistance Program (EAP) with legal consultative services and discounts
    • Company paid Life Insurance
    • Company paid Short-Term Disability/Long Term Disability
    • 10 paid holidays per year
    • Casual work environment
    #LI-TR1

    #LI-HYBRID

  • 11 Days Ago

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eCommerce Sales Manager
  • Wahl Clipper Corporation
  • Sterling, IL FULL_TIME
  • WAHL EMPOWERS PEOPLE TO BE THEIR BEST! Wahl Clipper Corporation, a global manufacturer of branded Consumer and Professional products, has an exciting opportunity for an experienced eCommerce Sales Man...
  • 23 Days Ago

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Youth Case Manager
  • Pathways Health and Community Support, LLC
  • Rockford, IL FULL_TIME
  • Description Position at Camelot Care Centers, LLC of Illinois About this Role: As a Youth Case Manager, you will meet with youth and the families of minors placed in care by DCFS due to abuse or negle...
  • 1 Month Ago

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Family Preservation Case Manager
  • Pathways Health and Community Support, LLC
  • Rockford, IL FULL_TIME
  • Description Position at Camelot Care Centers, LLC of Illinois About this Role: As a Youth Case Manager, you will meet with youth and the families of minors placed in care by DCFS due to abuse or negle...
  • 1 Month Ago

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Ecommerce Strategist
  • Colony Brands Inc.
  • Monroe, WI FULL_TIME
  • Ecommerce Strategist 5771BR Wisconsin Job Description We're seeking a passionate and dynamic Ecommerce Strategist to develop and implement digital marketing strategies that captivate our audience and ...
  • 17 Days Ago

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Customer Site Warehouse Support
  • Fastenal
  • Beloit, WI FULL_TIME
  • Job Description Customer Site Warehouse Support 2635 Prairie Ave, Beloit, WI 53511 WI032 In Plant Store Full-time Shift(s): MON TUE WED THU FRI 7:00am - 5:00pm OVERVIEW: Find your future at Fastenal! ...
  • Just Posted

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0 eCommerce Customer Support Manager jobs found in Rockford, IL area

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Customer Service Rep
  • Pratt Industries Inc
  • Beloit, WI
  • **Customer Service Rep** CAROUSEL_PARAGRAPH * Beloit, Wisconsin * Customer Service * 5000819805400 Pratt - Beloit Corrug...
  • 3/17/2024 12:00:00 AM

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Health Service Specialist
  • Rosecrance
  • Rockford, IL
  • $2,000 Sign - on Bonus paid out within the first 9 months! Let's change lives together. Join a purpose-driven community ...
  • 3/17/2024 12:00:00 AM

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Customer Service Associate - Remote
  • Globe Life AO National
  • Rockford, IL
  • Are you are looking for a career change or for a growth opportunity? Do enjoy working with people and like working in a ...
  • 3/15/2024 12:00:00 AM

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Member Services Representative
  • Planet Fitness
  • Rockford, IL
  • At Planet Fitness, we pride ourselves in creating a culture that empowers people to live a healthy lifestyle. Our goal i...
  • 3/15/2024 12:00:00 AM

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Health Service Specialist - CNA/CMA Mid shift rotating schedule
  • Rosecrance
  • Rockford, IL
  • Let's change lives together. Join a purpose-driven community of champions. This position qualifies for a $2,000 sign-on ...
  • 3/15/2024 12:00:00 AM

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Health Service Specialist Ware Center & Mulberry Center FLOAT Sun - Thurs 9am - 7:30pm - Located in Rockford, IL
  • Rosecrance Inc.
  • Rockford, IL
  • As a float Health Service Specialist, staff would serve both the crisis residential population at Rosecrance Mulberry Ce...
  • 3/6/2024 12:00:00 AM

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Health Service Specialist - CNA/CMA 3rd Shift - Located in Rockford, IL
  • Rosecrance Inc.
  • Rockford, IL
  • Let’s change lives together. Join a purpose-driven community of champions. This position qualifies for a $2,000 sign-on ...
  • 3/6/2024 12:00:00 AM

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Health Service Specialist - 1st Shift - Located in Rockford, IL
  • Rosecrance Inc.
  • Rockford, IL
  • $2,000 Sign - on Bonus paid out within the first 9 months! Let’s change lives together. Join a purpose-driven community ...
  • 3/4/2024 12:00:00 AM

Rockford is a city in Winnebago County in the U.S. state of Illinois, in far northern Illinois. Located on the banks of the Rock River, Rockford is the county seat of Winnebago County (a small portion of the city is located in Ogle County). The largest city in Illinois outside of the Chicago metropolitan area, Rockford is the third-largest city in the state and the 171st most populous in the United States According to 2010 U.S. Census Data, the City of Rockford had a population of 152,871, with an outlying metropolitan area population of 348,360. The City of Rockford's population is 147,051...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for eCommerce Customer Support Manager jobs
$73,718 to $120,638
Rockford, Illinois area prices
were up 1.3% from a year ago

eCommerce Customer Support Manager in New Suffolk, NY
Based on our compensation data, the estimated salary potential for e-Commerce Customer Support Manager will increase 16 % over 5 years.
January 22, 2020