eCommerce Customer Support Manager jobs in Saginaw, MI

eCommerce Customer Support Manager manages a team of service representatives that respond to customer inquiries via live chat. Ensures that service standards are established and attained. Being a eCommerce Customer Support Manager responds to and resolves escalated issues. Monitors and analyzes service activity data and utilizes findings to develop training and service improvement resources. Additionally, eCommerce Customer Support Manager coaches team members on best practices for responding to inquiries. Reports customer feedback, trends, and issues to stakeholders and collaborates to recommend solutions or suggest changes to website, products, or services. Typically requires a bachelor's degree. Typically reports to a head of a unit/department. The eCommerce Customer Support Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a eCommerce Customer Support Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

W
Customer Support Manager
  • Wonder Works Construction Corp.
  • Hayes, MI FULL_TIME
  • Company Description

    Wonder Works is one of the most respected Development and Construction firms in the Tri-State area that have earned its reputation by building with integrity and quality since 1987.

    The construction process is broken up into three distinct phases: Pre-construction/Pre-development, Construction, and Post Construction/Close Out. At Wonder Works, we pride ourselves on the quality of services we provide within each phase. Unlike other builders, we offer flexibility in Delivery Methods for all phases of the work. Each situation and phase is unique and in order to be successful one cannot always follow established paradigms. We can act as General Contractor, Design-Builder, Construction Manager and even Developer.

    Job Description

    We are looking for a motivated and experienced Customer Support Manager to lead our customer support department. The Customer Support Manager will be responsible for driving superior customer support to business clients through policies, procedures, and setting of goals. You will be up-to-date on industry products and trends, and train staff accordingly.

    The ideal candidate will have proven experience working in a customer support position, show excellent leadership and interpersonal skills, have great communication skills, and be a role model and mentor to staff.

    Pay: $35.45 per hour.

    Customer Support Manager Responsibilities:

    • Managing the customer support department’s day-to-day functions.
    • Responding to escalated customer support issues.
    • Implementing customer support processes to enhance customer satisfaction.
    • Formulating and revising customer support policies and promote their implementation.
    • Informing the team of all new information related to products, procedures, and trends.
    • Assessing support statistics and preparing detailed reports on the findings.
    • Interviewing and hiring new employees.
    • Overseeing and evaluating the team's ongoing training efforts.
    • Delivering performance evaluations and following the disciplinary process according to company policy.
    • Managing the budget of the customer support department.

    Qualifications

    Customer Support Manager Requirements:

    • High school diploma or equivalent.
    • Proven experience as a Customer Support Specialist, preferably within a similar environment.
    • Thorough knowledge of legislation pertaining to consumer protection.
    • Prior experience in a managerial or supervisory role will be advantageous.
    • Top-notch oral, written, and interpersonal abilities.
    • Well-developed arbitration skills with the ability to remain impartial.
    • Affinity for multitasking with precision.
    • Capacity to accept and utilize constructive criticism.
    • Alignment with our company's values.

    Additional Information

    Wonder Works employees have a winning attitude and champion innovation, teamwork and accountability through a results-oriented, customer-centric, and fun culture. We offer various health and financial benefits, learning and growth opportunities, competitive salary compensation, rewarding bonus programs, and a wide range of work-life benefits designed to make your life easier.

    All your information will be kept confidential according to EEO guidelines.

  • 20 Days Ago

D
District Manager
  • District Manager
  • Flint, MI FULL_TIME
  • Description Using your past leadership experience, you will: Grow a portfolio of successful businesses: Develop district-level strategies to achieve each restaurant’s financial, operational and custom...
  • 11 Days Ago

R
Restaurant Manager
  • Restaurant General Manager
  • Sandusky, MI FULL_TIME
  • Burger King believes in the importance of flexibility for employers and employees alike, and we believe that our employees are our greatest asset. We treat our people with respect and honesty and are ...
  • 28 Days Ago

R
Restaurant Manager
  • Restaurant General Manager
  • Flint, MI FULL_TIME
  • Burger King believes in the importance of flexibility for employers and employees alike, and we believe that our employees are our greatest asset. We treat our people with respect and honesty and are ...
  • 1 Month Ago

2
Customer service support
  • 2015 CSL Plasma
  • Flint, MI FULL_TIME
  • Description Main Responsibilities 1. Prepares the autopheresis machine for the pheresis process. 2. Monitors the donor and the pheresis process, responds to specific alarms or signals that may occur d...
  • 22 Days Ago

C
Customer service support
  • CSL Plasma
  • Flint, MI FULL_TIME
  • Description Main Responsibilities 1. Prepares the autopheresis machine for the pheresis process. 2. Monitors the donor and the pheresis process, responds to specific alarms or signals that may occur d...
  • 23 Days Ago

Filters

Clear All

Filter Jobs By Location
  • Filter Jobs by companies
  • More

0 eCommerce Customer Support Manager jobs found in Saginaw, MI area

T
Attendant I - Safety
  • Total Safety U.S. Inc.
  • Bay City, MI
  • ** Attendant I - Safety** **Job Category****:** Technicians **Requisition Number****:** ATTEN003286 Showing 1 location *...
  • 3/29/2024 12:00:00 AM

V
FT Customer Support Associate - Work From Home>
  • Vetcove
  • Saginaw, MI
  • [Customer Service / Fully Remote] - Anywhere in U.S. / Competitive pay / Medical, Dental, and Vision / 401k / Home offic...
  • 3/28/2024 12:00:00 AM

Q
FT Customer Support Specialist - Work From Home>
  • Quartzy
  • Saginaw, MI
  • [Customer Service / Remote] - Anywhere in U.S. / Up to $50K per year / Medical, Dental and Vision / PTO / Internet Stipe...
  • 3/28/2024 12:00:00 AM

W
Customer Experience Supervisor
  • W.W. Williams Co
  • Saginaw, MI
  • Customer Experience Supervisor in Saginaw, MI at The W.W.Williams Company **Location:** **Experience:** Not Specified **...
  • 3/28/2024 12:00:00 AM

Q
FT Customer Support Specialist - Work From Home>
  • Quartzy
  • Bay City, MI
  • [Customer Service / Remote] - Anywhere in U.S. / Up to $50K per year / Medical, Dental and Vision / PTO / Internet Stipe...
  • 3/28/2024 12:00:00 AM

S
Customer Service Representative
  • Shively Diversified Management Services
  • Saginaw, MI
  • Job Description Job Description Do you excel at delivering exceptional customer service? If so, we have a spot on our te...
  • 3/27/2024 12:00:00 AM

T
Customer Service Representative Job Saginaw, MI
  • TalentCare
  • Saginaw, MI
  • **Why Youll Love This Job** If you have a passion for helping others and enjoy interacting with the general public, FYZI...
  • 3/27/2024 12:00:00 AM

A
Smart Maintenance Agent - Work From Home>
  • AppFolio
  • Saginaw, MI
  • [Customer Service / Fully Remote] - Anywhere in U.S. / Up to $22 per hour / Health benefits / 401k matching / PTO - As a...
  • 3/25/2024 12:00:00 AM

Saginaw (/ˈsæɡɪnɔː/) is a city in the U.S. state of Michigan and the seat of Saginaw County. The city of Saginaw and Saginaw County are both located in the area known as Mid-Michigan or Central Michigan. The city of Saginaw is located adjacent to Saginaw Charter Township and is considered part of the Tri-City area, along with neighboring Bay City and Midland. The Saginaw County MSA had a population of 196,542 in 2013. The city is also the largest municipality within the Saginaw, Midland, and Bay City Metropolitan Area. The city of Saginaw was a thriving lumber town in the 19th century and an i...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for eCommerce Customer Support Manager jobs
$70,155 to $114,807
Saginaw, Michigan area prices
were up 1.3% from a year ago

eCommerce Customer Support Manager in New Suffolk, NY
Based on our compensation data, the estimated salary potential for e-Commerce Customer Support Manager will increase 16 % over 5 years.
January 22, 2020