eCommerce Customer Support Manager jobs in Salt Lake City, UT

eCommerce Customer Support Manager manages a team of service representatives that respond to customer inquiries via live chat. Ensures that service standards are established and attained. Being a eCommerce Customer Support Manager responds to and resolves escalated issues. Monitors and analyzes service activity data and utilizes findings to develop training and service improvement resources. Additionally, eCommerce Customer Support Manager coaches team members on best practices for responding to inquiries. Reports customer feedback, trends, and issues to stakeholders and collaborates to recommend solutions or suggest changes to website, products, or services. Typically requires a bachelor's degree. Typically reports to a head of a unit/department. The eCommerce Customer Support Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a eCommerce Customer Support Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Floor Support Clerk
  • DHL eCommerce
  • Utah, UT FULL_TIME
  • SUMMARY:

    The Floor Support position will set up and stage mail, transport mail and supplies to a designated location to facilitate movement of mail and parcels throughout the facility.

    ESSENTIAL DUTIES AND RESPONSIBILITIES:

    • Transport mail located in blue bins and or large cardboard box up to 60” tall (Gaylords) throughout the terminal, to designated area, using a pallet jack or other transport equipment
    • Set-up and stage mail and parcels in designated area 
    • Duties may include reassignment to alternate operational areas as business needs require
    • Essential duties are not necessarily exhaustive and may be supplemented or otherwise revised by DHL at its sole discretion

    EDUCATION AND/OR EXPERIENCE:

    • High School or equivalent training and/or least 6 months related experience preferred

    REQUIREMENTS/SKILLS:

    • Understand and carry out oral instructions
    • Understand standardized math processes, e.g., count, addition and subtraction
    • Operate pallet jacks
    • Operate non-power hand tools such as hammers, wrenches, etc.

    PHYSICAL DEMANDS:

    • Frequently walk throughout the warehouse in order to move the mail and parcels to proper location within terminal
    • Frequently push/pull mail and parcels weighing up to 50 pounds, which may include frequent bending, lifting, pushing and pulling 
    • This is a warehouse environment where frequently this position will be exposed to cold, hot and changing temperatures; will constantly experience noise at medium level not damaging or loud enough to require protective equipment; will frequently be exposed to dust, dirt and changes in lighting 

    As a leading logistics company in one of the fastest growing industries, at DHL eCommerce Solutions, we offer our employees, and their dependents benefits and incentives to make them successful at work and home.

    • Competitive Pay
    • Retirement Savings - 401k with company match
    • Medical, Dental, Vision, Well-being programs
    • FSA/HSA availability
    • Tuition Reimbursement
    • Paid Time Off including vacation and sick time
    • Company Paid Holidays and Floating Holidays
    • Employee Discount Program
    • Employee Assistance & Work Life Program
    • Short Term and Long-Term Disability
    • Life Insurance

    EQUAL OPPORTUNITY EMPLOYER - VETERANS / DISABILITY

  • 11 Days Ago

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Customer Account Representative
  • Hatch Ecommerce Fulfillment
  • Woods Cross, UT FULL_TIME
  • We have a tight knit, vibrant team, that enjoys working together and has a lot of fun doing it. Every day brings new challenges and opportunities. If you're a positive, outgoing individual with a knac...
  • 1 Month Ago

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Ecommerce Manager
  • Impact Solutions Inc
  • Salt Lake, UT FULL_TIME
  • Manager of eCommerce POSITION SUMMARY Our client is seeking a Manager of eCommerce to support our CPG category and expand our digital footprint! The Manger of eCommerce will be responsible for the dev...
  • 22 Days Ago

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Manager, Ecommerce Marketing
  • Better Talent Advisors
  • Salt Lake, UT FULL_TIME
  • This is a 100% remote position. Candidates must reside in the United States and be eligible to work in the US. ABOUT US We are a well established company operating in the industrial supply space. We s...
  • 19 Days Ago

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Fuel Customer Support Manager
  • England Logistics
  • Salt Lake, UT FULL_TIME
  • Fuel Customer Relationship Manager Overall Position Description England Logistics is looking for great sales professionals. We are one of the fastest growing transportation logistics companies in Nort...
  • 13 Days Ago

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Customer Support Manager
  • Wonder Works Construction Corp.
  • Sandy, UT FULL_TIME
  • Company DescriptionWonder Works is one of the most respected Development and Construction firms in the Tri-State area that have earned its reputation by building with integrity and quality since 1987....
  • 1 Day Ago

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0 eCommerce Customer Support Manager jobs found in Salt Lake City, UT area

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Enterprise Customer Success Manager
  • National Processing
  • Orem, UT
  • Job Type: Full-time Onsite Hours: Monday - Friday 8:30 AM - 5:00 PM What Differentiates Us From Other Companies This pos...
  • 4/26/2024 12:00:00 AM

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ServiceNow Business Process Consultant - Customer Service Management
  • Flex Employee Services
  • Salt Lake City, UT
  • Target start date: Apr 7 or Apr 14 Part time/Hours: 256 hours Hours per week: 20 hours Location: Remote, but one week is...
  • 4/26/2024 12:00:00 AM

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Customer Experience Manager
  • Michaels Stores
  • Park City, UT
  • Customer Experience Manager page is loaded **Customer Experience Manager** **Customer Experience Manager** locationsPark...
  • 4/26/2024 12:00:00 AM

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ServiceNow CSM Business Process Consultant
  • Oscar
  • Salt Lake City, UT
  • Resource needed for a ServiceNow CSM Buisness Process Consultant Role: ServiceNow Business Process Consultant speclizing...
  • 4/26/2024 12:00:00 AM

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Customer Service Rep
  • Verdesian Life Sciences, LLC
  • Salt Lake City, UT
  • ** Customer Service Rep** **Job Category****:** Customer Service **Requisition Number****:** CUSTO001244 Showing 1 locat...
  • 4/26/2024 12:00:00 AM

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Client Managing Partner - Healthcare & Pharma
  • Acxiom
  • Salt Lake City, UT
  • The Client Managing Partner owns the relationships with multiple of Acxioms accounts and clients. Oversees and maintains...
  • 4/25/2024 12:00:00 AM

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Customer Service Representative
  • Bank of Utah
  • Salt Lake City, UT
  • We are currently looking for a PT Customer Service Representative/Teller for our branch located at 2309 S Redwood Road, ...
  • 4/25/2024 12:00:00 AM

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ServiceNow CSM Business Process Consultant
  • Oscar
  • Salt Lake City, UT
  • Resource needed for a ServiceNow CSM Buisness Process Consultant Role: ServiceNow Business Process Consultant speclizing...
  • 4/22/2024 12:00:00 AM

Salt Lake City has an area of 110.4 square miles (286 km2) and an average elevation of 4,327 feet (1,319 m) above sea level. The lowest point within the boundaries of the city is 4,210 feet (1,280 m) near the Jordan River and the Great Salt Lake, and the highest is Grandview Peak, at 9,410 feet (2,868 m). The city is in the northeast corner of the Salt Lake Valley surrounded by the Great Salt Lake to the northwest, the steep Wasatch Range to the east, and Oquirrh Mountains to the west. Its encircling mountains contain several narrow canyons, including City Creek, Emigration, Millcreek, and Par...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for eCommerce Customer Support Manager jobs
$72,787 to $119,111
Salt Lake City, Utah area prices
were up 2.3% from a year ago

eCommerce Customer Support Manager in New Suffolk, NY
Based on our compensation data, the estimated salary potential for e-Commerce Customer Support Manager will increase 16 % over 5 years.
January 22, 2020