eCommerce Customer Support Manager jobs in Savannah, GA
eCommerce Customer Support Manager manages a team of service representatives that respond to customer inquiries via live chat. Ensures that service standards are established and attained. Being a eCommerce Customer Support Manager responds to and resolves escalated issues. Monitors and analyzes service activity data and utilizes findings to develop training and service improvement resources. Additionally, eCommerce Customer Support Manager coaches team members on best practices for responding to inquiries. Reports customer feedback, trends, and issues to stakeholders and collaborates to recommend solutions or suggest changes to website, products, or services. Typically requires a bachelor's degree. Typically reports to a head of a unit/department. The eCommerce Customer Support Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a eCommerce Customer Support Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Recently Added eCommerce Customer Support Manager jobs
Customer Service Manager
- GAT Airline Support
-
Savannah, GA
FULL_TIME
-
Operations Manager Positions have the responsibility for establishing safety policies, procedures and working conditions that affect the employee on the job. Responsible for the immediate work environment as well as the actions of all persons who report to them. Must communicate all safety policies and procedures within their operation. Direct and coordinate activities to provide a safe environment for employees while maintaining fast and efficient services. This position requires working in a fast-paced environment with time constraints to meet arrival and departure goals. The operations manager must consistently display a professional and positive image.Job Duties
- Operations Managers must be able to conduct monthly safety meetings for all employees (without exception).
- Must be able to conduct flight audits, station audits and "at-risk" behavior audits.
- Participate in monthly company safety conference calls.
- Able to communicate and instill safety awareness in all employees including new hires. Work in conjunction with Customer to determine manpower requirements for group movements, peak travel holidays, out of scope and flight schedule changes.
- Oversee recruiting and placement efforts to ensure staffing levels meet requirements and exercise the best possible effort to follow any instructions provided by the Customer or their designee regarding standards, procedures, and practices.
- Ensure compliance with all regulatory agencies including FAA, OSHA, EPA, US Dept. of Labor and EEOC.
- Investigate, report and implement corrective action for any incident of aircraft damage or employee injury and conduct/participate in employee coaching and counseling as necessary.
- Oversee any disciplinary action resulting from or potentially leading to termination in order to ensure proper documentation and consistent application of policies.
- Coordinate purchases for operational necessities and ensure adequate supplies are available to meet customer standards.
- Review final payroll and daily hours to ensure salaries and wages remain within budgetary restraints.
- Monitor the impact of operational irregularities on such costs and ensure out of scope is documented and approved accordingly.
- Conduct weekly Lead/Supervisor meetings, daily briefings with GSE mechanic for equipment updates and timely repair, participate in employee shift briefings and customer shift briefings or team meetings as required.
- Observe and ensure full compliance of uniform and appearance guidelines and inspect facility daily including supply rooms, storage rooms, storage, break rooms, and office areas.
Review all daily, weekly and monthly operational reports to ensure proper dissemination, including but not limited to, shift reports, disciplinary actions, incident reports, safety meeting minutes, monthly summary report, pay to change notices, employee evaluations, work orders, or any other local reporting medium. - Investigate all service failures including chargeable delays, baggage/cargo/mail mishandling.
- Administer station operational plans such as deicing, FOD, safety, winter operation, and baggage plans.
- Complete personnel evaluations on supervisors, administrative assistants, and GSE mechanics.
- Liaise with all customer service, airport, USPS and our customer.
- Respond to and/or investigate concerns reported by the customer's supervisory personnel.
- Perform routine visits to the various authorities to discuss issues and concerns. Attend all local airport tenant, security and safety meetings.
- Other duties as assigned
- Strong understanding of Airline Customer Service Operation
- Must be at least 18 years of age and possess basic computer experience (6 months ) and type at least 35 words per minute.
- 4-year college degree in a relevant field strongly preferred or equivalent experience
- Must have a high school diploma, GED, or equivalent work experience, and a high degree of attention to detail.
- Ability to read, fluently speak, and understand the English language.
- Must possess good communication skills and a friendly, outgoing personality in person and via telephone.
- Must be free of disqualifying crimes and able to pass a pre-employment drug test.
- Must have reliable transportation and able to work weekends, holidays, and days off.
- Other duties as assigned
- 22 Days Ago
Airport Customer Service Agent
- GAT Airline Ground Support
-
Savannah, GA
FULL_TIME
- Job Summary:As a customer service agent you are the first impression of a passengers airport experience. Customer Service positions encompass checking in and ticketing passengers, escorting passengers...
- Just Posted
Account Manager
- Dental Claim Support
-
Savannah, GA
FULL_TIME
- Account Manager Reports to: Business Unit Manager Headquarters: Savannah, GA Job Location: Remote What we do at Dental Claim Support: DCS is a dental revenue cycle management company that works with d...
- Just Posted
Cleaner
- Aware Manager
-
Savannah, GA
FULL_TIME,PART_TIME
- CleanerWe are looking for a Cleaner to take care of our facilities and carry out cleaning and maintenance duties. The goal is to keep our building in a clean and orderly condition.ResponsibilitiesClea...
- 1 Month Ago
Janitorial Manager
- Imagann Facility Support Services, Inc.
-
Garden, GA
FULL_TIME
- Job Posting: Janitorial Manager Job Location: Garden City, GA 31408 Position: Janitorial Manager Job Description Are you a seasoned professional in janitorial services management? Do you thrive in a d...
- 28 Days Ago
Case Manager
- Pathways Health and Community Support, LLC
-
Savannah, GA
FULL_TIME
- Description Position at AmericanWork, LLC About your Role: Our Case Managers work as a member of the ACT team, advocating and working with your assigned adult clients. The team is comprised of several...
- 1 Month Ago
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0 eCommerce Customer Support Manager jobs found in Savannah, GA area
Customer Success Manager
- Mirion Technologies
-
- The Customer Success Manager is responsible for proactive engagement with customers to help them achieve desired outcome...
- 4/25/2024 12:00:00 AM
PT Sales Associate Cashier
- Food Lion
-
Savannah, GA
- At Food Lion, Associates are the most important assets to our organization. We want associates to have meaningful career...
- 4/25/2024 12:00:00 AM
PT Sales Associate (Cashier) - Food Lion
- Food Lion
-
Savannah, GA
- Address: USA-GA-Port Wentworth-7306 Hwy 21, Suite 307 Store Code: Store 02694 Front End (7236793) Food Lion has been pro...
- 4/25/2024 12:00:00 AM
Customer Service Management Assistant
- Harris Teeter Supermarkets, Inc.
-
Hilton Head Island, SC
- Supervise up to 120 associates in the Customer Service Department [cashiers, baggers, customer service clerks] and accou...
- 4/24/2024 12:00:00 AM
Customer Service Representative - Parts
- JCB North America
-
Pooler, GA
- Position Purpose This position serves as the primary point of contact for the JCB Dealer Network, end users of JCB equip...
- 4/23/2024 12:00:00 AM
Resource Efficiency Manager
- FEDITC - Federal IT Consulting
-
Hinesville, GA
- Immediate Hire - Resource Efficiency Manager (REM) Fort Stewart, Georgia Job Location: Fort Stewart, GA (Hinesville, Geo...
- 4/22/2024 12:00:00 AM
McGriff Commercial Account Manager
- Mcgriff
-
Savannah, GA
- Job Description Summary Support Producer and Marketing Account Executive, if applicable, by marketing and servicing new ...
- 4/22/2024 12:00:00 AM
Resource Efficiency Manager
- Feditc - Federal It Consulting
-
Hinesville, GA
- Immediate Hire - Resource Efficiency Manager (REM) Fort Stewart, Georgia Job Location: Fort Stewart, GA (Hinesville, Geo...
- 4/21/2024 12:00:00 AM
About Savannah, Georgia
Savannah (/səˈvænə/) is the oldest city in the U.S. state of Georgia and is the county seat of Chatham County. Established in 1733 on the Savannah River, the city of Savannah became the British colonial capital of the Province of Georgia and later the first state capital of Georgia. A strategic port city in the American Revolution and during the American Civil War, Savannah is today an industrial center and an important Atlantic seaport. It is Georgia's fifth-largest city, with a 2017 estimated population of 146,444. The Savannah metropolitan area, Georgia's third-largest, had an estimated pop...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for eCommerce Customer Support Manager jobs
$70,161 to $114,813
Savannah, Georgia area prices
were up 1.5% from a year ago
were up 1.5% from a year ago
What does an eCommerce Customer Support Manager do?
eCommerce Customer Support Manager in New Suffolk, NY
Based on our compensation data, the estimated salary potential for e-Commerce Customer Support Manager will increase 16 % over 5 years.
January 22, 2020