eCommerce Customer Support Manager manages a team of service representatives that respond to customer inquiries via live chat. Ensures that service standards are established and attained. Being a eCommerce Customer Support Manager responds to and resolves escalated issues. Monitors and analyzes service activity data and utilizes findings to develop training and service improvement resources. Additionally, eCommerce Customer Support Manager coaches team members on best practices for responding to inquiries. Reports customer feedback, trends, and issues to stakeholders and collaborates to recommend solutions or suggest changes to website, products, or services. Typically requires a bachelor's degree. Typically reports to a head of a unit/department. The eCommerce Customer Support Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a eCommerce Customer Support Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
At Eastside Golf, we're not just a brand; we're a movement that celebrates diversity, embraces culture, and brings a fresh perspective to the world of golf. We are seeking a Manager of eCommerce who is passionate about digital retail, understands the dynamics of online sales, and can drive our eCommerce strategy to new heights, reflecting our innovative spirit.
Reporting to the CEO, the Manager of eCommerce will be pivotal in expanding our digital footprint and enhancing our online sales channels. Your responsibilities will include:
For the Manager, eCommerce role at Eastside Golf, we are seeking a candidate who embodies the following qualifications:
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0 eCommerce Customer Support Manager jobs found in Schenectady, NY area