eCommerce Customer Support Manager jobs in Schenectady, NY

eCommerce Customer Support Manager manages a team of service representatives that respond to customer inquiries via live chat. Ensures that service standards are established and attained. Being a eCommerce Customer Support Manager responds to and resolves escalated issues. Monitors and analyzes service activity data and utilizes findings to develop training and service improvement resources. Additionally, eCommerce Customer Support Manager coaches team members on best practices for responding to inquiries. Reports customer feedback, trends, and issues to stakeholders and collaborates to recommend solutions or suggest changes to website, products, or services. Typically requires a bachelor's degree. Typically reports to a head of a unit/department. The eCommerce Customer Support Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a eCommerce Customer Support Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Manager of eCommerce
  • Eastside Golf
  • New York, NY CONTRACTOR
  • Summary

    At Eastside Golf, we're not just a brand; we're a movement that celebrates diversity, embraces culture, and brings a fresh perspective to the world of golf. We are seeking a Manager of eCommerce who is passionate about digital retail, understands the dynamics of online sales, and can drive our eCommerce strategy to new heights, reflecting our innovative spirit.


    Duties

    Reporting to the CEO, the Manager of eCommerce will be pivotal in expanding our digital footprint and enhancing our online sales channels. Your responsibilities will include:


    • Contributing to the design of and executing strategies for digital sales growth and e-commerce market presence. 
    • Conducting regular analysis of e-commerce performance metrics to identify trends and areas for improvement.
    • Managing online inventory, including overseeing stock levels, product listings, and pricing strategies.
    • Coordination with cross-functional counterparts to develop and execute a marketing and eCommerce strategy.
    • Developing and implementing digital marketing campaigns in collaboration with the marketing team.
    • Coordinating with the operations and production team to optimize supply chain and fulfillment processes for online orders.
    • Ensuring a high-quality and engaging online shopping experience for customers, including Eastside Golf's unique brand identity.
    • Consistently interact with stakeholders, technology partners, vendors, and internal teams to ensure cohesive e-commerce operations.

    Requirements

    For the Manager, eCommerce role at Eastside Golf, we are seeking a candidate who embodies the following qualifications:


    • 3-5 years of experience in e-commerce within a retail environment, preferably in the apparel industry.
    • Proven ability to manage online retail business with a keen understanding of digital marketing strategies and e-commerce technologies.
    • Strong interpersonal skills, both written and verbal.
    • Shopify Certification or ability to complete Shopify Foundations.
    • Experience with ERP systems like Sync or other fashion apparel related systems (e.g., NetSuite, Aims2360).
    • Proficiency in customer service platforms such as Gorgias, Zendesk, or Freshdesk.
    • Familiarity with digital marketing tools and analytics software.
    • Effective communication skills for articulating digital strategies clearly and engagingly.
    • Growth mindset with an eye for identifying new e-commerce opportunities and trends.
    • Strong understanding of supply chain and fulfillment processes specific to online retail.
    • Creative problem-solving skills and adaptability in the dynamic e-commerce landscape.
    • Availability to be in the office a minimum of three days a week.

    Nice To Haves
    • Passion for golf and alignment with Eastside Golf's mission.

    Benefits
    • Apparel allotment and friends/family discount

    Work Remotely
    Optional Remote
  • 17 Days Ago

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Customer Support Manager – Off-Highway EV Batteries
  • Xerotech
  • Galway, NY FULL_TIME
  • About Xerotech: Xerotech is a battery technology company that is solving one of the greatest challenges of our generation, industrial electrification. Our talented team is making an impact on a global...
  • 18 Days Ago

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Civil Engineer - Municipal Project Manager
  • Municipal Project Manager - LaBella Associates
  • Glens Falls, NY FULL_TIME
  • The Project Manager will work on water supply/distribution, water quality and wastewater collection/treatment projects. This individual will work closely with the Municipal Team Leader and other membe...
  • 1 Month Ago

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Customer Support Advisor
  • Nortrax, Inc.
  • Clifton Park, NY FULL_TIME
  • Essential Duties and Responsibilities: May include some or all the following. (Other duties may be assigned.) CSA’s are expected to aggressively target Deere and All Makes customer uptime by offering ...
  • 1 Day Ago

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Customer Support Specialist
  • Ballston Spa National Bank
  • Ballston Spa, NY PART_TIME
  • Invest in your future with BSNB! Are you looking to start your career with an organization that prides itself on growth opportunities and is one of the Best Places to Work in the Capital Region? Balls...
  • 7 Days Ago

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Digital Banking Customer Support
  • GLENS FALLS NATIONAL BANK AND TRUST CO
  • Glens Falls, NY OTHER
  • The Arrow Financial Corporation Family of Companies is seeking dynamic, authentic individuals to join our amazing team! Currently, we are looking for an experienced professional to join our Electronic...
  • 8 Days Ago

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0 eCommerce Customer Support Manager jobs found in Schenectady, NY area

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I&C Technician (Instrumentation and Controls Technician)
  • Hire Military Talent
  • Glenmont, NY
  • I&C Technician (Instrumentation and Controls Technician) Location: Glenmont, NY Job Type: Full-Time, Union Represented S...
  • 3/28/2024 12:00:00 AM

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Customer Service Representative Albany
  • Million Air
  • Albany, NY
  • * Albany * Albany, NY, USA * $17.00 * Hourly * Full Time *Excellent Health Ins, Dental, Vision, and 401K,* Our motto, "W...
  • 3/28/2024 12:00:00 AM

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Senior Customer Service (H/M/D) con Ingls e Italiano Valles Barcelona
  • Trabajos
  • Albany, NY
  • **20/11/2021** **Clasificada en** **Aptitudes** **1 vacante** **Descripcin de la oferta** Perfil con clara orientacin al...
  • 3/28/2024 12:00:00 AM

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Online Survey Taker - Remote - Earn up to $25 per survey
  • Earn Haus
  • Schenectady, NY
  • Job description We are urgently looking for people interested in taking online surveys for Fortune 500 brands. If you ar...
  • 3/28/2024 12:00:00 AM

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CDL Driver Operator Class A or B
  • ACV Enviro Corp.
  • Albany, NY
  • **CDL Driver Operator Class A or B** > Albany, NY | Operations | Posted: Mar 29, 2021 **Summary** The primary purpose of...
  • 3/26/2024 12:00:00 AM

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General Manager
  • Quest Group Executive Search & Staffing Solutions
  • Albany, NY
  • Job Description Job Description Position Summary: As a General Manager, you will oversee daily operations, ensure except...
  • 3/26/2024 12:00:00 AM

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PT Customer Service Leader>
  • Hannaford
  • Troy, NY
  • Hannaford - USA-NY-Troy-9 Lord Avenue [Department Manager] As a Customer Service Leader at Hannaford, you'll: Oversee an...
  • 3/24/2024 12:00:00 AM

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Client Service Coordinator
  • Banfield Pet Hospital
  • Schenectady, NY
  • Client Service Coordinator SUMMARY OF JOB PURPOSE AND FUNCTION The Client Service Coordinator ("CSC") drives the flow of...
  • 3/24/2024 12:00:00 AM

Schenectady (/skəˈnɛktədi/) is a city in Schenectady County, New York, United States, of which it is the county seat. As of the 2010 census, the city had a population of 66,135. The name "Schenectady" is derived from a Mohawk word, skahnéhtati, meaning "beyond the pines". Schenectady was founded on the south side of the Mohawk River by Dutch colonists in the 17th century, many from the Albany area. They were prohibited from the fur trade by the Albany monopoly, which kept its control after the English takeover in 1664. Residents of the new village developed farms on strip plots along the rive...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for eCommerce Customer Support Manager jobs
$75,779 to $124,010
Schenectady, New York area prices
were up 1.5% from a year ago

eCommerce Customer Support Manager in New Suffolk, NY
Based on our compensation data, the estimated salary potential for e-Commerce Customer Support Manager will increase 16 % over 5 years.
January 22, 2020