eCommerce Customer Support Manager jobs in Seattle, WA

ALTA IT Services has a direct hire opportunity for an Ecommerce Manager to support our client with their ecommerce initiatives.

Ecommerce Manager

Seattle, Washington (Hybrid, On-Site as Needed)

Must be local to the Seattle area for weekly in-person meetings as needed

Direct Hire/Permanent Placement

Salary: 70-75K

As an Ecommerce Account Manager, the primary responsibility is to create and manage the digital experience for our customers on various ecommerce platforms such as Amazon, Google, and Shopify. The role involves working closely with brand partners, the Director of Ecommerce, and design teams to ensure the success of ecommerce initiatives.

Responsibilities:

• Analyzing ecommerce sales data, key performance indicators (KPIs), and business performance metrics to generate reports and communicate key findings to stakeholders.
• Staying updated on ecommerce industry trends, best practices, and platform dynamics to develop strategies aligned with business objectives.
• Acting as the main point of contact for customer inquiries and concerns related to orders placed on ecommerce platforms, handling returns, exchanges, and refunds according to policies.
• Resolving disputes with retail and marketplace partners, raising support tickets, and seeking resolutions for customer disputes or account-related matters.
• Collaborating with brand partners to develop pay-per-click (PPC) advertising strategies, conducting keyword research, creating ad copies, optimizing bids, and monitoring campaign performance for maximum return on investment (ROI).
• Assisting with new product launches by analyzing product features and creating search engine optimized copy.

Qualifications:

• Bachelor's degree in business, finance, accounting, marketing, or a related field.
• Proficiency in Excel.
• Strong collaboration skills, self-motivation, excellent communication skills, and the ability to meet deadlines in a fast-paced environment are also required.
• At least one year of experience working with ecommerce platforms such as Amazon, Walmart, or Shopify, familiarity with conducting keyword research and SEO principles, and experience in setting up and managing PPC advertising campaigns across platforms like Amazon, Google, and Facebook.

ALTA IT Services is a wholly owned subsidiary of System One, a leading provider of specialized workforce solutions and integrated services. ALTA is an established leader in IT Staffing and Services, for both government and commercial enterprises across the United States, specializing in Program & Project Management, Application Development, Cybersecurity, Data & Advanced Analytics, and Agile Transformation Services. We are an equal opportunity/affirmative action employer that considers qualified applicants for employment without regard to race, gender, age, color, religion, disability, veteran status, sexual orientation, or any other factor.