eCommerce Customer Support Manager jobs in Spring Hill, FL

🌟 Join Team M*CARBO! Your Gateway to a Fulfilling Career in the Firearm Industry! 🌟

Job Title: Sales & Customer Support Specialist

Location: Full-time, In-Person | Mon-Fri, 8:00 am - 4:00 pm

Who We Are:
M*CARBO is a Veteran-Owned, trailblazing Firearm Parts Manufacturer. We're a powerhouse of innovation and quality, backed by a passionate team. Join us and become part of an industry revolution!

Why Work With Us?

• Competitive Pay & Fabulous Benefits!
• Thriving Company Culture: Think "Can-Do Attitude" & Team Spirit!
• Your chance to be a key player in a fast-paced, rapidly growing environment!

Key Responsibilities:

• Engage with customers via phone, email, and live chat to provide product information, and support, and guide them through the buying process.
• Resolve customer issues and complaints with empathy and efficiency, ensuring their satisfaction and loyalty.
• Meet and exceed sales targets, contributing to the company's revenue growth.
• Maintain up-to-date knowledge of our products, services, and market trends to provide accurate information to customers.
• Gather customer feedback and collaborate with the product and marketing teams to enhance our offerings and customer experience.
• Process orders, forms, applications, and requests diligently and accurately.
• Participate in training sessions to improve your skills and knowledge continuously.

Qualifications:

• Proven experience in sales, customer service, or a related field.
• Excellent communication skills, both verbal and written, with the ability to engage customers positively.
• Strong problem-solving skills and the ability to handle complaints and emergencies calmly and efficiently.
• Familiarity with CRM systems and practices, as well as proficiency in MS Office and relevant computer software.
• A team player with a customer-oriented approach.
• Must have Firearm Knowledge  

Physical Demands:
Occasional lifting (up to 50lbs), and possible travel for trade shows.

Perks:
Health Benefits, 401(k), and Paid Time Off.

🔥 Ready to Ignite Your Career? Send in your resume and cover letter now! 🔥

M*CARBO is an Equal Opportunity Employer and complies with all federal and state laws. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, veteran status, or any other legally protected status. Applicants from all backgrounds are encouraged to apply.