eCommerce Customer Support Manager jobs in Sumter, SC
eCommerce Customer Support Manager manages a team of service representatives that respond to customer inquiries via live chat. Ensures that service standards are established and attained. Being a eCommerce Customer Support Manager responds to and resolves escalated issues. Monitors and analyzes service activity data and utilizes findings to develop training and service improvement resources. Additionally, eCommerce Customer Support Manager coaches team members on best practices for responding to inquiries. Reports customer feedback, trends, and issues to stakeholders and collaborates to recommend solutions or suggest changes to website, products, or services. Typically requires a bachelor's degree. Typically reports to a head of a unit/department. The eCommerce Customer Support Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a eCommerce Customer Support Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Recently Added eCommerce Customer Support Manager jobs
General Manager - Customer Service
- Enmarket
-
Manning, SC
FULL_TIME
-
The General Manager is responsible for leading a team of up to 25 employees and driving success in all aspects of the retail operation. You will continually deliver on Enmarkets mission to Enrich Lives through a focus on friendly service, food execution, cleanliness, building talent, and driving success.
RESPONSIBILITIES
Being passionate about the customer service and retail industry while coaching, developing, empowering, and holding accountable all team members to deliver an exceptional customer experience while developing and sustaining a profitable environment.
Responsible for maintaining the highest standards of store appearance and operation.
Responsible for the day-to-day activities of the retail operation, proactively helping in any area where it is needed.
Recruiting, interviewing, hiring and ensuring effective orientation and training of the highest caliber candidates.
Analyzing, recognizing, and proactively managing sales, margin, product inventory levels, cash and inventory, and purchase trends. Utilizing other reporting metrics to maximize bottom line profitability at store level.
Ensuring the company marketing plans and procedures are executed at store level consistently.
Consistently maintain adequate inventory levels through effective ordering which supports driving sales and minimizing non-productive inventory.
On a day-to-day basis, ensuring safety, health, food safety, and sanitation requirements are met in accordance with federal, state, local and company standards.
Responsible for effective employee scheduling and payroll management to maximize daily sales while achieving company labor targets.
Completing all required daily and monthly paperwork and required reporting.
Effectively communicating with all subordinates, peers, and all levels of upper management.
Complete accurate and timely employee performance reviews.
Completing competition surveys as requested by upper management.
Communicating and supporting the companys mission, vision, and values.
Implementing and enforcing all company policies, rules and procedures.
Responsible for executing at store level the fuel pricing strategy including timely and accurate fuel surveys and price changes.
Assisting to ensure high level of employee morale and engagement through enhanced communication, role modeling, employee recognition, consistent feedback, along with direct accountability.
Build and maintain effective business relationships with our vendor partners.
A proactive business manager in all aspects of store operations to achieve company goals and be able to read, understand, and react to P&L and other analytical reports.
Ensure positive employee relations at store level inclusive of resolving all employee problems and disputes in a timely manner. Reaching out for assistance and guidance from the District Manager and Human Resources representatives when necessary.
Responsible for being a catalyst for change and embracing change within the organization as it occurs.
Ability to work all shifts as needed.
High School Diploma or GED is required.
2 years management experience in food service, retail, or restaurant preferred
Previous experience working in high-volume, guest-focused, transactional environment preferred
Excellent written and verbal communication skills
Ability to work 50 hours weekly
Must be able to work a flexible schedule including weekends and holidays
Ability to bend, stretch, reach, locate, stack, and lift inventory weighing up to 40 pounds.
Must meet all requirements expected of an Enmarket Store Associate
Eligibility Requirements:
Hiring is contingent upon eligibility to work in the U.S.
-----------------------------------------------------------------------------------------------------------------------------------------------Enmarket is an EEO/AA employer and committed to creating an environment that values and supports diversity and inclusiveness across our organizations. We encourage applications from qualified individuals who will help us achieve this mission. Enmarket prohibits discrimination based on race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, veteran status, or marital status.
This position description is intended to convey information essential to understanding the scope of the position and is not an exhaustive list of skills, efforts, duties, responsibilities or working conditions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. No part of this position description shall be construed as an employment contract. Employment with Enmarket is at will and constrained by the laws of the state wherein the employee performs the service for the company.About the Company:
Enmarket
- 13 Days Ago
General Manager - Customer Service
- Enmarket
-
Santee, SC
FULL_TIME
- The General Manager is responsible for leading a team of up to 25 employees and driving success in all aspects of the retail operation. You will continually deliver on Enmarkets mission to Enrich Live...
- 12 Days Ago
Weapon Systems Manager - Deputy Support in support of the 609 AOC
- gTANGIBLE Corporation
-
Sumter, SC
FULL_TIME
- gTANGIBLE Corporation (gTC), www.gtangible.com, is a C corporation and a registered Government contractor that provides services and solutions in: National Security Programs Professional, Administrati...
- 1 Month Ago
Client Support Administration Support
- gTANGIBLE Corporation
-
Sumter, SC
FULL_TIME
- gTANGIBLE Corporation (gTC), www.gtangible.com, is a C corporation and a registered Government contractor that provides services and solutions in: National Security Programs Professional, Administrati...
- 1 Month Ago
Sales Support
- Fastenal
-
Manning, SC
FULL_TIME
- Job Description Sales Support 1878 Joe Rogers Jr Blvd, Manning, SC 29102 SC063 Full-time Shift(s): MON TUE WED THU FRI 7:00am - 5:00pm OVERVIEW: Working as Full-time Sales Support, you must have a str...
- 6 Days Ago
Aviation Support
- US Navy Reserve
-
Andrews, SC
FULL_TIME
- ABOUT The mission of the Navy Reserve is to provide strategic depth and deliver operational capabilities to the Navy and Marine Corps team and Joint forces, in times of peace or war. Navy Reserve Sail...
- 26 Days Ago
Filters
- Current Active Filter
- Sumter, SC
Clear All
- Filter Jobs By posted time
- Within 1 Day
- Within 2-7
- Within 1 Month
- Within 3 Months
0 eCommerce Customer Support Manager jobs found in Sumter, SC area
FT Customer Service Agent - Work From Home>
- Koala Health
-
Sumter, SC
- [Customer Support / Fully Remote] - Anywhere in U.S. / $18 per hour / M-F 7a-3p MT - As a Customer Service Agent you'll:...
- 4/23/2024 12:00:00 AM
Claims Customer Service Advocate I
- Spectraforce Technologies Inc
-
Columbia, SC
- Title: Claims Customer Service Advocate I Location: Columbia, SC, 29229 Duration: 3 months assignment(Contract to hire) ...
- 4/23/2024 12:00:00 AM
Account Representative
- Mariner Finance Llc
-
Sumter, SC
- Are you a goal-oriented individual? Are you looking to start your career at an industry-leading consumer finance organiz...
- 4/22/2024 12:00:00 AM
Front of House Manager
- The Hamptons LLC
-
Sumter, SC
- Job Description Job Description Ensure that restaurants operate efficiently and profitably while maintaining their reput...
- 4/21/2024 12:00:00 AM
PT Sales Associate - Cashier
- Food Lion
-
Columbia, SC
- Address: USA-SC-Columbia-2312 Decker Blvd Store Code: Store 00053 Front End (7205635) Food Lion has been providing an ea...
- 4/20/2024 12:00:00 AM
Merchandising Team Lead
- Spar Group
-
Columbia, SC
- Overview: Merchandising Team Lead SPAR is growing our retail merchandising/ installation team and hiring a Team Lead! As...
- 4/20/2024 12:00:00 AM
Representative, Customer Service
- L C Industries
-
Sumter, SC
- LC Industries - Job Description Base Supply Center Sales Rep I. JOB DESCRIPTION Department: Base Supply Center Location:...
- 4/19/2024 12:00:00 AM
Customer Service Representative - Work From Home>
- Healthon
-
Sumter, SC
- [Customer Support / Fully Remote] - Anywhere in U.S. / Up to $25 per hour / Both PT & FT Available - As a Customer Servi...
- 4/19/2024 12:00:00 AM
About Sumter, South Carolina
Sumter /ˈsʌmtər/ is a city in and the county seat of Sumter County, South Carolina, United States. Known as the Sumter Metropolitan Statistical Area, the namesake county adjoins Clarendon and Lee to form the core of Sumter-Lee-Clarendon tricounty area of South Carolina that includes the three counties in the east central Piedmont. The population was 39,643 at the 2000 census, and it rose to 40,524 at the 2010 census.
Known as the Gamecock City,[citation needed] Sumter lies near the geographic center of the state of South Carolina at 33°55′37″N 80°21′49″W / 33.92694°N 80.36361°W / 33.92694; ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for eCommerce Customer Support Manager jobs
$67,084 to $109,778
Sumter, South Carolina area prices
were up 1.5% from a year ago
were up 1.5% from a year ago
What does an eCommerce Customer Support Manager do?
eCommerce Customer Support Manager in New Suffolk, NY
Based on our compensation data, the estimated salary potential for e-Commerce Customer Support Manager will increase 16 % over 5 years.
January 22, 2020