eCommerce Customer Support Manager jobs in Tacoma, WA

eCommerce Customer Support Manager manages a team of service representatives that respond to customer inquiries via live chat. Ensures that service standards are established and attained. Being a eCommerce Customer Support Manager responds to and resolves escalated issues. Monitors and analyzes service activity data and utilizes findings to develop training and service improvement resources. Additionally, eCommerce Customer Support Manager coaches team members on best practices for responding to inquiries. Reports customer feedback, trends, and issues to stakeholders and collaborates to recommend solutions or suggest changes to website, products, or services. Typically requires a bachelor's degree. Typically reports to a head of a unit/department. The eCommerce Customer Support Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a eCommerce Customer Support Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Customer Relations Support Photo (VASR)
  • Customer Engineering Services (CES) -cesservice
  • Federal Way, WA FULL_TIME
  • Join Our Team Today!

    For a limited time, we are offering $1000 sign-on bonuses!

    • Looking to kickstart a career in technical services?

    • Do you value independence in planning out your workday?

    • Hoping to find a company that values maintaining a work/life balance?

    • Like the idea of a Monday-Friday daytime job?

    CES is looking for the right person to join our team; someone who has excellent communication skills, a keen sense of urgency, and loves to connect with individuals and share the CES story of why this is a great place to work!

    What You’ll Do…

    You will join a team of highly motivated individuals, who will train you on the tools and techniques we use and help pave the way to learn something new, probably everyday!

    The position is an entry-level, field service position that is critical to our business. You will provide support on multiple projects with a focus on merchandising, marketing promotions, equipment exchange, customer training, product and site aesthetics, and project-related services.

    You will have the opportunity to join a team of service representatives who provide best-in-class levels of customer service. You’ll be an important part of what works which includes:

    • Traveling to multiple customer locations on a daily basis

    • Interacting with customer’s employees, their management personnel, and their customers daily

    • Scheduling customer visits ensuring that projects and visit goals are completed timely

    • Assist customer with product promotion and support

    • Providing customer training as required

    • Performing basic equipment troubleshooting and software installation, removal, product and site aesthetics/cleaning, and project-related activities

    • Evaluating equipment condition

    • Utilizing a phone application ticketing system to record daily activities

    • Meeting established deadlines and reporting requirements associated with time reporting, expense reporting, credit card payments, and other areas as required


    About CES

    Customer Engineering Services, LLC (CES) is a provider of Technical Services. We provide product installation, preventative maintenance, on-site repairs, customer support, and helpdesk services for clients with inventory throughout the U.S.

    Customer Engineering Services is an Equal Opportunity Employer. CES does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law.

    Work Authorization

    Employer work visa sponsorship and support are not provided for this role. Applicants must be currently authorized to work in the United States at hire and must maintain authorization to work in the United States throughout their employment with our company.


    Requirements

    The successful candidate will have the following qualifications:

    • Prior experience in retail, merchandising, field service, or customer service preferred
    • The ability to relate to customers in a professional and courteous manner
    • Good written, verbal, and listening skills
    • Good time-management skills
    • Ability to perform timely and accurate reporting
    • Ability to travel extensively (occasional overnight stays)
    • Possess basic computer, mobile device, and web-based applications skills
    • Understanding of iPhone and Google Workspace Suite (a plus)
    • Some technical aptitude
    • The ability to maintain excellent attendance and adherence to assigned work schedules
    • The ability to lift up to 50lbs

    Requirements:

    • High School Diploma or GED (formal training/technical school courses a plus)
    • Prior field maintenance experience (a plus)
    • Basic Computer and Mathematical Skills
    • Ability to adapt to ever-changing environments and work assignments
    • Satisfactory driving record. Motor Vehicle report will be reviewed


    Benefits


    Bene
    fits and Perks:

    • Company-paid vehicle provided

    • Comprehensive insurance offerings including Health, Dental, and Vision; Employee Assistance Program; 401(k) matching program

    • Company Provided Cell Phone

    • Company Credit Card

    • Paid ST/LT disability

    • Paid Life Insurance Policy

    • Paid Time Off

    • Early Payday Options
  • 24 Days Ago

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Manager, Ecommerce Marketing
  • Better Talent Advisors
  • Tacoma, WA FULL_TIME
  • This is a 100% remote position. Candidates must reside in the United States and be eligible to work in the US. ABOUT US We are a well established company operating in the industrial supply space. We s...
  • 20 Days Ago

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Quality Control Representative
  • DHL eCommerce
  • Washington, WA FULL_TIME
  • SUMMARY: The Quality Control Representative will conduct quality checks, coordinate quality checks, assist and train employees, interface with Leads, Supervisors, Encoders and Sorters, and ensure accu...
  • 3 Days Ago

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Project Manager Performance Improvement
  • VMFH Division Support Services
  • TACOMA, WA FULL_TIME
  • OverviewIn 2020 united in a fierce commitment to deliver the highest quality care and exceptional patient experience Virginia Mason and CHI Franciscan Health came together as natural partners to build...
  • Just Posted

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Emergency Management Program Manager
  • VMFH Division Support Services
  • TACOMA, WA FULL_TIME
  • OverviewIn 2020 united in a fierce commitment to deliver the highest quality care and exceptional patient experience Virginia Mason and CHI Franciscan Health came together as natural partners to build...
  • 8 Days Ago

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Operations Supervisor
  • DHL eCommerce Solutions
  • Washington, WA FULL_TIME
  • SUMMARY: The Operations Supervisor is responsible for executing the policies and procedures necessary to manage the physical manipulation of mail/small parcels, within, into, and out of assigned Distr...
  • 15 Days Ago

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0 eCommerce Customer Support Manager jobs found in Tacoma, WA area

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Customer Success Manager
  • Echelon Fitness Multimedia Llc
  • Seattle, WA
  • About Us: Welcome to the heartbeat of Echelon Fitness, where we're not just raising the bar; we're rewriting the entire ...
  • 3/28/2024 12:00:00 AM

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Manufacturing Customer Success Manager
  • Terra Staffing Group
  • Seattle, WA
  • Job Description If you're a seasoned Manufacturing Customer Success Manager with over 3 years of experience, specializin...
  • 3/28/2024 12:00:00 AM

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Customer Experience Manager PT
  • Michaels Stores
  • Tacoma, WA
  • Customer Experience Manager PT page is loaded **Customer Experience Manager PT** **Customer Experience Manager PT** loca...
  • 3/28/2024 12:00:00 AM

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HVAC Project Engineer
  • CareerPaths NW, LLC
  • Mercer Island, WA
  • Our client's company specializes in HVAC service system assessment, maintenance, repair, energy optimization, design bui...
  • 3/28/2024 12:00:00 AM

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HVAC Project Engineer
  • CareerPaths NW, LLC
  • Renton, WA
  • Our client's company specializes in HVAC service system assessment, maintenance, repair, energy optimization, design bui...
  • 3/28/2024 12:00:00 AM

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Customer Experience Manager I
  • Rover
  • Seattle, WA
  • ???? **Privacy Notice** **Customer Experience Manager I** Spokane / Customer Experience / Full-time **Who we are:** conn...
  • 3/27/2024 12:00:00 AM

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Client Managing Partner - Healthcare & Pharma
  • Acxiom LLC
  • Seattle, WA
  • The Client Managing Partner owns the relationships with multiple of Acxioms accounts and clients. Oversees and maintains...
  • 3/26/2024 12:00:00 AM

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Customer Success Manager
  • Oleria Security
  • Bellevue, WA
  • Are you an experienced Customer Success Manager looking to make a significant impact in the cybersecurity industry? Oler...
  • 3/25/2024 12:00:00 AM

Tacoma (/təˈkoʊmə/ tə-KOH-mə) is a mid-sized urban port city and the county seat of Pierce County, Washington, United States. The city is on Washington's Puget Sound, 32 miles (51 km) southwest of Seattle (of which it is the largest satellite city), 31 miles (50 km) northeast of the state capital, Olympia, and 58 miles (93 km) northwest of Mount Rainier National Park. The population was 198,397, according to the 2010 census. Tacoma is the second-largest city in the Puget Sound area and the third largest in the state. Tacoma also serves as the center of business activity for the South Sound re...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for eCommerce Customer Support Manager jobs
$80,502 to $131,739
Tacoma, Washington area prices
were up 2.8% from a year ago

eCommerce Customer Support Manager in New Suffolk, NY
Based on our compensation data, the estimated salary potential for e-Commerce Customer Support Manager will increase 16 % over 5 years.
January 22, 2020