eCommerce Customer Support Manager jobs in Tampa, FL

EC-Council is hiring!

Position: Manager, Human Resources

Location: USA, Tampa, Florida (Onsite working)

EC-Council is the world’s largest cyber security technical certification body. We operate in 145 countries globally and we are the owner and developer of various world-famous cyber security programs. We are proud to have trained and certified over 220,000 information security professionals globally that have influenced the cyber security mindset of countless organizations worldwide.

www.eccouncil.org

Job Description:

The manager of Human Resources will work with & support business leaders on critical functions such as hiring, performance management, policies and exits. This is your opportunity to build an exciting career with one of the largest and best-known IT security certification organizations in the world.

Primary Duties and Responsibilities:

· Guide leaders and employees regarding Company policies, values, HR programs (benefits, pay and salary) administration and interpretation to ensure policies and procedures are handled consistently and in a timely manner.

· Create policies and procedures for hiring and onboarding.

· Provide full support for conducting background checks, inputting new hires, status changes, exits, and data integrity.

· Liaison with ADP to customize platform for EC-Council business operations.

· Keep employee handbooks up to date for each state where we have offices.

· Ensure company documents, policies, and activities are in compliance with all state and federal employment laws and regulations (e.g., FMLA, ADA, EEO and FLSA)

· Assist leadership in performance management and developing effective pipeline and succession plans.

· Lead and participate in Diversity & Inclusion initiatives and employee engagement activities.

· Ability to effectively manage multiple projects with overlapping tasks and work independently with minimal supervision.

· Comfortable working in ambiguous business situations

· Anticipate employee related situations and provide counsel to associates and managers to resolve through open communications.

· Investigate employee concerns, conduct internal audits, and implement appropriate resolution.

Required skills, qualifications, and experience:

· Bachelor’s Degree required; major in Industrial/Labor Relations, Human Resources Management, psychology, or another related field preferred.

· At least 5 years of HR experience

· Experience with ADP is a plus.

· Understanding of, and some experience with, core aspects of Human Resource Management (staffing; employee relations; labor relations; performance management; leadership development; training)

· Strong skills in PowerPoint/Excel/Word

· Experience with HR functions including compensation, benefits, EEO, employee relations, staffing and HR practices and policies.

· Ability to understand the business operations from both a strategic and tactical perspective.

· Be a confident communicator, (including both written and verbal skills) and must be able to effectively present to all levels of the organization.

This is a fast-paced, exciting environment with opportunity for growth!

This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Additional Information

We are an equal opportunity workplace and an affirmative action employer. We are always committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status and we do not discriminate on the basis of such characteristics or on the basis of any other status that is protected by the laws or regulations in the locations where we work.

EC-Council is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a medical condition or disability which inhibits your ability to complete any part of the application process and are in need of a reasonable accommodation to complete the process, please contact us at ecchr@eccouncil.org and let us know how we may assist you.

This is a full-time employment opportunity. To be eligible to apply for this job, you must either be a citizen of the country or have legal authorization to work in the country where this job is posted and must be residing in the same country. You may be asked to share proof of this prior to receiving an offer of employment. You are required to notify us immediately if your status changes after you have submitted your application. Failure to do so may disqualify your application.

This notice, together with our Privacy Policy and Terms of Use of this website and any other documents we mention here, is meant to inform you on what personal data about you we collect, use, disclose, share, or otherwise process when you are applying for a job at EC-Council or when EC-Council contacts you for recruitment purposes. Please read carefully to understand our views and practices on how we protect your personal data: Privacy Policy | EC-Council (eccouncil.org).

Job Type: Full-time

Salary: $60,000.00 - $75,000.00 per year

Schedule:

• 8 hour shift
• Monday to Friday

Application Question(s):

• What is your expected compensation?

Experience:

• Microsoft Office: 1 year (Preferred)

License/Certification:

• Professional In Human Resources (Preferred)

Ability to Commute:

• Tampa, FL 33607 (Preferred)

Ability to Relocate:

• Tampa, FL 33607: Relocate before starting work (Required)

Work Location: In person