eCommerce Customer Support Manager jobs in Virginia Beach, VA
eCommerce Customer Support Manager manages a team of service representatives that respond to customer inquiries via live chat. Ensures that service standards are established and attained. Being a eCommerce Customer Support Manager responds to and resolves escalated issues. Monitors and analyzes service activity data and utilizes findings to develop training and service improvement resources. Additionally, eCommerce Customer Support Manager coaches team members on best practices for responding to inquiries. Reports customer feedback, trends, and issues to stakeholders and collaborates to recommend solutions or suggest changes to website, products, or services. Typically requires a bachelor's degree. Typically reports to a head of a unit/department. The eCommerce Customer Support Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a eCommerce Customer Support Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Recently Added eCommerce Customer Support Manager jobs
- Freedom Outdoors
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Virginia, VA
OTHER
-
Job Details
Job Location: Freedom Outdoors - Virginia Beach, VASalary Range: UndisclosedDescription
Ecommerce / Warehouse Manager
Description:
The Freedom Outdoors E-commerce / Warehouse manager is responsible for managing all areas of the E-commerce presence of Freedom Outdoors. They manage the inventory system to include product receiving and inventory system data input, selection, packaging and shipping of products for sales and returns.
Additionally, the E-commerce / Warehouse manager is tasked with planning and further development of the shop appearance, E-commerce platforms and to act as an interface between the web design provider, the marketing department, the retail manager and the IT service provider.
The E-commerce / Warehouse manager is responsible for in-depth analysis of platform statistics in order to optimize product offerings. Using data analysis to collaborate with retail and marketing managers to place targeted advertising initiatives to maximize customer conversion rates.
The E-commerce / Warehouse manager is also responsible for overseeing warehouse operations to include receiving and tagging inventory, the physical organization of incoming inventory and over stock, and prioritization of receiving.
The E-commerce / Warehouse manager will be a perfect blend of a strategic mindset, operational expertise and delivery mastery while ensuring Freedom Outdoors focus on providing a premier customer experience translates into all E-commerce platforms.
Responsibilities:
- Review sales data and optimization of stock levels
- Increase conversion rates
- Analyze internal data and web analytics
- Develop pricing strategies for the e-commerce store
- Returns management
- Plan promotional campaigns such as contests or giveaways
- Evaluate website design and discuss plans to improve
- Initiate market research studies
- Ensure shipments’ and inventory transactions’ accuracy
- Interface with customers to answer questions or solve problems
- Identify areas of improvement in existing work procedures and practices
- Train warehouse personnel as necessary
- Communicate job expectations and coach employees
- Determine staffing levels and assign workload
Qualifications
- 17 Days Ago
- Better Talent Advisors
-
Virginia, VA
FULL_TIME
- This is a 100% remote position. Candidates must reside in the United States and be eligible to work in the US. ABOUT US We are a well established company operating in the industrial supply space. We s...
- 22 Days Ago
- Nurturing Hearts Support Services
-
Virginia, VA
FULL_TIME,CONTRACTOR,PART_TIME,TEMPORARY
- Overview:We are seeking an experienced and highly organized Office Manager to join our team. As the Office Manager, you will be responsible for overseeing the daily operations of our office, ensuring ...
- 7 Days Ago
- United Medical Inc.
-
Virginia, VA
FULL_TIME
- Job Description Job Description Salary : 18.00 to 22.00 About the role The Customer Service / Support Staff is responsible for assisting with the administration of all incoming referrals, orders for d...
- 22 Days Ago
- Apex Systems
-
Virginia, VA
FULL_TIME
- Job DetailsJob#: 2023758 Job Description: Customer Support Technician Apex Systems has an immediate need for a Customer Support Technician!! This will be a 6 Month Long Term Contract supporting one of...
- 5 Days Ago
- REI Virginia Beach
-
Virginia, VA
FULL_TIME
- Royal Executives is a growing, privately owned sales and marketing company in the Virginia Beach area, servicing over 5,000 customers nationwide. Currently, we are seeking a collaborative and solution...
- 5 Days Ago
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0 eCommerce Customer Support Manager jobs found in Virginia Beach, VA area
- Food Lion
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Portsmouth, VA
- Address: USA-VA-Portsmouth-3539 Airline Blvd. Store Code: Store 02659 Front End (7236112) Food Lion has been providing a...
- 4/25/2024 12:00:00 AM
- REI Virginia Beach
-
Virginia Beach, VA
- Are you passionate, driven, and excited to delve into the realm of sales? If you answered yes, Royal Executives is looki...
- 4/24/2024 12:00:00 AM
- Food Lion
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Portsmouth, VA
- Address: USA-VA-Portsmouth-3539 Airline Blvd. Store Code: Store 02659 Front End (7236112) Food Lion has been providing a...
- 4/24/2024 12:00:00 AM
- Food Lion
-
Carrollton, VA
- Address: USA-VA-Carrollton-13478 Carrollton Blvd Store Code: Store 02562 FRONT END (7233716) Food Lion has been providin...
- 4/24/2024 12:00:00 AM
- Chick-fil-A
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Norfolk, VA
- At Chick-fil-A, the Manager position is more than just a job, it's an opportunity. In addition to working directly for a...
- 4/23/2024 12:00:00 AM
- Enumerate
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Virginia Beach, VA
- Job Description Job Description Enumerate is looking for a Customer Success Manager to grow with our team!Our Customer S...
- 4/22/2024 12:00:00 AM
- Naval Facilities Engineering Systems Command (NAVFAC)
-
Norfolk, VA
- Join the NAVAL FACILITIES ENGINEERING COMMAND, MID-ATLANTIC team. The work is demanding, rewarding and exciting. Employe...
- 4/22/2024 12:00:00 AM
- Food Lion
-
Poquoson, VA
- Address: USA-VA-Poquoson-425-A Wythe Creek Rd Store Code: Store 01671 Front End (7228332) Food Lion has been providing a...
- 4/22/2024 12:00:00 AM
About Virginia Beach, Virginia
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