eCommerce Customer Support Manager manages a team of service representatives that respond to customer inquiries via live chat. Ensures that service standards are established and attained. Being a eCommerce Customer Support Manager responds to and resolves escalated issues. Monitors and analyzes service activity data and utilizes findings to develop training and service improvement resources. Additionally, eCommerce Customer Support Manager coaches team members on best practices for responding to inquiries. Reports customer feedback, trends, and issues to stakeholders and collaborates to recommend solutions or suggest changes to website, products, or services. Typically requires a bachelor's degree. Typically reports to a head of a unit/department. The eCommerce Customer Support Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a eCommerce Customer Support Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
The Ecommerce Manager candidate is an exceptional strategic and operational leader. This Ecommerce Manager will formulate and execute a cohesive and ongoing optimization strategy for the ecommerce website experience as it relates to the Shoes For Crews brand, in collaboration with teams representing site experience, product management, brand management, and creative design. The Ecommerce Manager is responsible for managing the day-to-day DTC ecommerce business, delivering a premier online shopping experience for our customers, and setting a strategic direction that allows us to achieve revenue growth targets. The right candidate has a track record of working with ecommerce operations and has extensive knowledge of digital site experience best practices to build a premier online shopping experience. Thwill assist in setting the short-term and long-term vision for the DTC ecommerce business.
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0 eCommerce Customer Support Manager jobs found in West Palm Beach, FL area