eCommerce Customer Support Manager jobs in Wilmington, NC

CW IT Support is looking for a motivated candidate who can help us grow our footprint in the MSP space across North Carolina. Our focus is serving businesses with 10 or more employees that have the need to improve their cyber security systems and/or are looking for an outsourced IT team to help support their operations and help them grow.

This role is full time and comes with a company vehicle, cell phone, laptop, and generous benefits package.

Expectations:

The focus of this role is to book sales meetings with qualified prospects with yourself and the owner of CW IT Support. In addition to booking these meetings and sitting the meetings with the owner, you would be responsible to continue to nurture the relationship through the sales process and sales cycle to closing, learning our sales process, and moving to a more independent role in closing over time. There will also be an expectation to sit on meetings and handle the entirety of the sales process for marketing generated leads created by the company’s marketing efforts.

Post closing, the account will be handed off to an account manager to further expand the revenue of the account.

Strategies for lead gen will include, but are not limited to, canvassing a territory, LinkedIn prospecting, attending networking events (chamber, BNI), trade shows, webinars, calling on unconverted leads, and cold calling.

Sales and Prospecting Quota:

This position will need to generate a minimum of 4 qualified sales appointments per month to justify the role and close 1 new client per month minimum from your own pipeline, resulting in a minimum of $3k in MRR monthly sold. This is quota and will be enforced after 120 days.