eCommerce Manager jobs in Youngstown, OH

We're searching for a passionate and customer-centric individual to join our growing team as a Customer Service Hero! In this dynamic role, you'll be the first point of contact for our valued customers, ensuring their needs are met with enthusiasm and expertise.

What you'll do:

• Be a champion for our customers, answering phone calls, emails, and live chat inquiries with clarity and care.
• Resolve issues efficiently or seamlessly connect customers with the appropriate department for further assistance.
• Master the art of multitasking while navigating multiple systems and tasks during customer interactions.
• Maintain a professional and positive demeanor, building rapport and trust with every customer.
• Stay ahead of the curve by collaborating with the management team to deepen your product knowledge and stay informed of company policy updates.
• Become a problem-solving pro, transforming frustrated customers into loyal brand advocates and positively impacting the company's bottom line.

You're a great fit if you:

• Possess exceptional communication skills (written and verbal) with a friendly and approachable personality.
• Thrive in a fast-paced environment and demonstrate exceptional multitasking abilities.
• Embrace continuous learning and are eager to stay up-to-date on industry trends and company developments.