eCommerce Strategy Director jobs in New Britain, CT

Description

About Aztec

Aztec is a leading provider of office technology solutions in the Northeastern United States. We support client’s full IT environment across unified communications, print and copy, scan and document management, audio/visual, desktop computing, and managed IT services. From hardware and software to consumables and technical support, our team provides full-service support for client’s office technology. Our local focus allows us to provide superior service to small and midsize organizations, while our operational scale and broad reach from Boston to Philadelphia empower us to meet the needs of large enterprise and government accounts. We have 35 years of business under our belt, and many of our clients have stayed with us for decades. But, we don’t rest on our laurels, and we’re already looking ahead to future transformation.

Growth . Technology . Customer

Three words that guide our vision for continuous evolution. We stay ahead of market shifts and technological innovations to offer clients continuous support for their business technology ecosystems. Our growth plans are as ambitious as we are – new clients, new programs, new products and services – and we need the best and brightest commercial talent to join us on the journey.

Learn more at www.aztecoffice.site/careers, or contact us at careers@aztecoffice.com with questions.

About the Role

As an eCommerce Associate, your primary responsibility will be to manage and curate product listings for our online retail platforms. You will play a crucial role in ensuring accurate and compelling product representations, contributing to a positive customer experience. Responding to customer inquiries, providing detailed product information, and resolving issues promptly are integral aspects of this role. Though you will report into the Merchandise Planning department, collaboration with cross-functional teams, including Customer Success and Finance, is expected to optimize the efficiency and performance of our online storefront. In this dynamic environment, your dedication to fostering seamless transactions and ensuring customer satisfaction will be key to our online business success.

Key responsibilities include:

• Manage and update product listings on our eCommerce platforms
• Monitor and analyze online sales performance, identifying areas for improvement
• Coordinate with the Merchandise Planning team on pricing, promotions, and inventory and maintain this information on the eCommerce platforms
• Handle customer inquiries, reviews, and feedback to ensure a positive shopping experience
• Collaborate with Customer Success team to ensure timely order processing
• Stay updated on industry trends and competitors to make informed recommendations
• Assist in developing strategies to enhance the overall online shopping experience

90-day success expectations include:

• Proficiency in using our listings database and eCommerce platforms including creating a listing, editing a listing, uploading pricing and inventory data, extracting order information, uploading tracking information, managing platform requirements, and responding to customer inquiries
• Fluent understanding of our price and inventory reporting and how to upload into the eCommerce platforms

Requirements

Job Requirements

• Bachelor's degree in Business, Marketing, or a related field
• Experience with content management systems and product data entry
• Understanding of SEO and online advertising
• Proven experience in e-commerce operations and online sales
• Strong knowledge of various e-commerce platforms and tools
• Excellent communication and customer service skills
• Analytical mindset with the ability to interpret data and make data-driven decisions
• Detail-oriented and organized with the ability to manage multiple tasks
• Familiarity with digital marketing and promotional strategies
• Demonstrated enthusiasm for and expression of our corporate values:

- Growth Mindset: you never assume the status quo is best; you see what is possible instead of what isn’t and develop a plan to make it reality

- Technologically Fluent: you integrate best practice technological solutions into your work to improve productivity; you always want to learn more about the best technology available and can credibly advise others on technological solutions

- Customer First: you value relationships as the foundation of business; you aspire to exceed expectations in every client interaction; you constantly look for ways to stand out and add value as a business partner

Benefits

• Total annual compensation of $55,000-75,000
• Comprehensive wellness benefits including health, dental, and vision insurance
• Employer-sponsored 401(k) plan and life insurance
• Employee discount programs
• Paid vacation, holiday, and sick time

We are an equal opportunity employer and give consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, disability or protected veteran status.