eCommerce Strategy Director jobs in San Diego, CA

At Good Source Solutions, our purpose is to ensure that we are helping our customers reduce their food costs while creating solutions for our vendors. Our goal is to become the sought-after partner in the food distribution industry where quality, low cost, value added solutions are paramount. By connecting the opportunities created by our manufacturers to the needs of our customers, we will build brand credibility that rivals the industry’s best.

POSITION OVERVIEW:

The Director of eCommerce is responsible for cross-functional collaboration to manage all aspects of the ecommerce business through thought leadership, innovation, and process optimization initiatives. As an e-commerce executive, you’ll maintain all our sales touchpoints – website, online marketplace, and aggregators as well as oversee online sales, manage stock inventories, and optimize the overall customer experience. 

PRINCIPLE RESPONSIBILITIES:

• Develop and implement effective e-commerce growth strategies to identify and capture new customer base and business opportunities
• Optimize end-to-end e-commerce journey for our customers, from lead generation to conversion and post-purchase follow-up
• Manage and maintain e-commerce platforms, including product listings, pricing and inventory management
• Enhance customer experience by working closely with other departments, such as marketing, content and customer service
• Monitor customer feedback, reviews and ratings to identify areas of improvement and implement strategies for enhancing customer satisfaction and retention.
• Focus on big-picture decisions and the overall direction of the brand’s digital presence 
• Collaborate between the marketing department and sales directors and help identify marketing priorities
• Monitor performance analytics, website traffic, and product performance
• Conduct market research and analysis to identify potential prospects, conduct outreach, and build customer relationships to drive sales
• Analyze data and generate reports to track e-commerce performance, identify trends and make data-driven recommendations for improvement
• Demonstrate our products with sales data to prospective clients, negotiate contracts and close sales deals with stakeholders
• Attend conferences, events, and trade shows to showcase our product and the retail sales team

REQUIRED SKILLS:

• Must be a seasoned professional in the digital foodservice/retailing market, with business-to-business (B2B) and business-to-business (B2B) experience a plus
• Must be a self-described data expert with the ability to interpret data and draw conclusions to implement new ecommerce strategies
• Must be a proven leader with experience both managing teams of people and executing large ecommerce projects
• Must demonstrate strong business judgment and decision-making skills
• Must have the ability to identify, prioritize, and articulate the highest-impact initiatives
• Must have proven success developing, executing, and maintaining sophisticated digital commerce brand strategies by leveraging ecommerce platforms, successful delivery of business value, and near- mid- long-term growth for the GoodSource brand (s)

EDUCATION/EXPIRENCE:

• 5 years of experience in the e-commerce industry with a proven track record of driving online sales and achieving revenue targets
• A bachelor’s degree in e-commerce, digital marketing, business administration, or a related field
• Experience with CRM and marketing automation platforms such as Salesforce, Mailchimp, or HubSpot for customer segmentation, targeting, and personalized marketing campaigns
• Proficiency in using analytics tools such as Google Analytics, Google Tag Manager, or similar to track and analyze e-commerce performance metrics
• Familiarity with online marketing tools, including social media advertising, email marketing, SEO and SEM
• Ability to work collaboratively and take charge as a leader when required
• Willingness to travel (domestic and international) for company events

WORKING CONDITIONS AND PHYSICAL DEMANDS:

Professional office environment.   Primary office environment is ambient room temperatures, lighting and traditional office equipment as found in a typical office environment.  

Individuals may need to sit or stand as needed.  May require walking primarily on a level surface for periods throughout the day.   Reaching above shoulder heights, below the waist, or lifting as required to file documents or store materials throughout the workday.  Proper lifting techniques are required.  May include lifting up to 25 pounds on occasion.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties of the job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Travel approximately 20%

 COMPENSATION:

$130,000 - $160,000 annually based on experience 

BENEFITS/PERKS: 

• Medical Insurance
• Flexible Spending Plan/HSA Plan
• Dental Insurance
• Vision Insurance
• 401(k) Savings Plan
• Generous PTO, Paid Holiday & Float Days
• Life Insurance, Long & Short-Term Disability
• Headquartered in Carlsbad CA

Affirmative Action Statement:

Applicants must be currently authorized to work in the United States. We are proud to be an Equal Opportunity and Affirmative Action employer, and consider qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected factor under federal, state or local law.

IF THIS SOUNDS LIKE YOUR DREAM JOB, APPLY NOW!