eCommerce Strategy Director jobs in Troy, NY

eCommerce Strategy Director implements the policies and plans to execute the overall vision, strategy, and capacity needed to support organizational long-term and short-term e-commerce sales growth goals. Provides support for evaluating e-commerce investments & initiatives and facilitates the development of business cases and marketing plans. Being an eCommerce Strategy Director compiles data and analytics to study traffic, trends, customer touchpoints, and pain points used to analyze opportunities for innovation and expansion of customer engagement and revenue. Partners with stakeholders across the organization to optimize digital channels. Additionally, eCommerce Strategy Director plans and implements technical projects for improvements to customer experience, new e-commerce features and offerings. Requires a bachelor's degree. Typically reports to a director. The eCommerce Strategy Director typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. To be an eCommerce Strategy Director typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. (Copyright 2024 Salary.com)

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BOTTEGA VENETA Ecommerce Operations Manager
  • Bottega Veneta Inc.
  • Whitehall, NY FULL_TIME
  • Summary Bottega Veneta – Inspiring individuality with innovative craftsmanship since 1966. Under the direction of Matthieu Blazy creativity lies at the heart of all that we do. Born in Vicenza the house is rooted in Italian culture yet maintains a truly global outlook. An inclusive brand with exclusive products Bottega Veneta is as much of a feeling as it is an aesthetic. Job Description General responsibilities: The Ecommerce Operations Manager will primarily be responsible for managing omni-channel, back-end and operational processes supporting Bottega Veneta Americas ecommerce businesses. This includes but is not restricted to omni-channel project management, monitoring inventory management in coordination with the WW ecommerce team, order processing and fulfillment liaison with the local warehouse, client service supervision/escalation and financial/KPI reporting. Key responsibilities Processes and operations management Act as the lead liaison between the ecommerce team (local and global), the warehouse, stores and client services team to implement and optimize services to deliver a world-class customer and site experience. Monitor site functionality to identify problematic experiences - continually seek to improve the online experience by researching and staying abreast of new and innovative solutions and capabilities, key competitor actions, industry trends and emerging customer and market needs. Coordinate tasks, build schedules and developmental priorities by effectively communicating with cross-departmental stakeholders (Operations, merchandising, retail, etc.). Manage various tasks supporting operationally focused projects or enhancement requests with our local & global teams. Act as first level of escalation for local market business functions. Maintain a thorough knowledge of internal systems and platform capabilities and educate the internal eCommerce Stakeholders as well as other teams when needed Manage and maintain project reporting by analyzing the success of new initiatives to deliver on identified KPIs. Omni-channel supervision Act as the point of contact for omni-channel projects roll outs as well as ongoing operations. Be the liaison between stores, client services and involved parties. Train the relevant stakeholders on the new tools and processes. Communicate to all relevant parties to orchestrate all impacted departments (retail, finance, HR, etc.). Report local KPIs and insights to WW counterparts when not already available in automated reported tools. Conduct store visits in AMER markets to ensure a seamless partnership between retail and ecommerce teams Client services partnership management Lead the relationship with the client services team – Kering Signature AMER hub. Provide and/or coordinate the necessary onboarding and ongoing training of ambassadors representing the brand. Monitor level of KPIs and SLAs and resolve or escalate issues should they arise. Contribute to create or change procedures in order to improve the service to the customer or reach the goals of the brand. Coordinate after-sale services between parties. Take care of escalations when they require the involvement of the brand. Processes and Reporting management Responsible for on-going and adhoc reporting for Ecommerce and OMNI business. Document all relevant ecommerce/multi-channel SOP and evolve them as needed. Actively participate in providing input into operations best practice definition, communication, monitoring strategy etc. Assist in defining business KPI's and SLA's - e.g website checkout shipping options, shipping timelines, etc. and monitor these KPI’s. Knowledge, skills and abilities Knowledge of eCommerce platforms and processes. Analytical mind-set and innovative thinker. Superior oral and written communications skills with ability to adapt to communication skills between internal stakeholders or end clients. Organized and able to communicate and educate non-technical stakeholders. Capable to work in a team environment and coordinate multiple tasks with conflicting priorities. Consistent service and client-oriented attitude with a genuine interest and knowledge of Bottega Veneta product as well as client’s needs. Exhibit a strong work ethic, leadership skills, high energy level, team oriented. Ability to problem solve in a self-sufficient and resourceful manner resulting in creative solutions. Highly organized, detail-oriented and focused on quality control and execution efficiency. Requisite Education, Experience and Qualifications Bachelor’s Degree required Minimum of 7 years experience managing some or all of the key business functions described above in an ecommerce or multi-channel retail environment. Relevant experience in order management, technical issue resolution, and client services is a plus. Intermediate knowledge of web analytics tools (Google analytics). Applied experience of MS-Excel and MS-PowerPoint. Salary Range- New York: Base salary range of $90,000-$100,000 (plus discretionary bonus) Why work with us? This is a fabulous opportunity to join the Kering adventure and to actively contribute to the development of the business by becoming part of a global Luxury Group that offers endless possibilities to learn and grow. Talent development is a managerial principle at Kering and we are committed to fostering internal mobility. Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment. Kering is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates, regardless of their background. EOE MDFV Job Type Regular Start Date 2024-03-11 Schedule Full time Organization Bottega Veneta Inc. A global Luxury group, Kering manages the development of a series of renowned Houses in Fashion, Leather Goods, Jewelry: Gucci, Saint Laurent, Bottega Veneta, Balenciaga, Alexander McQueen, Brioni, Boucheron, Pomellato, DoDo, Qeelin, Ginori 1735 as well as Kering Eyewear and Kering Beauté. By placing creativity at the heart of its strategy, Kering enables its Houses to set new limits in terms of their creative expression while crafting tomorrow’s Luxury in a sustainable and responsible way. We capture these beliefs in our signature: “Empowering Imagination”. In 2022, Kering had over 47,000 employees and revenue of €20.4 billion. Join us to shape the Luxury of tomorrow with us.
  • 2 Days Ago

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Director of Nursing
  • Allaire Health Services
  • Hoosick, NY FULL_TIME
  • $5,000 sign on/retention bonus available for qualified candidates! The Director of Nursing provides oversight and leadership of nursing services to maintain state and federal regulations;Joint Commiss...
  • 10 Days Ago

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Director of Maintenance
  • Troy Center
  • Troy, NY FULL_TIME
  • Troy Center is hiring a Director of Maintenance in Troy, NY. DUTIES: Supervise all personnel in the Housekeeping/ Laundry Department Maintain a high level of cleanliness & safety throughout our facili...
  • 12 Days Ago

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Director of Nursing
  • Centers Health Care
  • Troy, NY FULL_TIME
  • Troy Center is hiring a Director of Nursing (DON) in Troy, NY. DUTIES: Supervises all nursing staff in the facility Development and implementation of nursing policy and procedure Overseeing the hiring...
  • 13 Days Ago

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Director of Operations
  • Bennington-Rutland Supervisory Union
  • Sunderland, VT FULL_TIME
  • The Director of Operations will oversee all aspects of facilities for the schools and students of the Bennington-Rutland Supervisory Union. This position involves skilled supervisory and programmatic ...
  • 1 Day Ago

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Medical Director
  • TeamHealth
  • Granville, NY PART_TIME,FULL_TIME
  • Are you an experienced and compassionate Internal Medicine or Family Practice Physician seeking a fulfilling full-time Medical Director opportunity? Look no further! Join TeamHealth, the leading provi...
  • 9 Days Ago

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0 eCommerce Strategy Director jobs found in Troy, NY area

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Senior Stores Clerk HV-CS-9718
  • Hudson Valley Community College
  • Troy, NY
  • Founded in 1953, Hudson Valley Community College (HVCC) located in scenic Upstate NY is a multi-campus College with loca...
  • 4/19/2024 12:00:00 AM

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Cashier (Full/Part Time)
  • BJs
  • Cohoes, NY
  • Responsibilities Processes Member purchases in a courteous and friendly manner, including verifying, renewing, upgrading...
  • 4/19/2024 12:00:00 AM

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Hollister Co. - Manager in Training, Cross County
  • Abercrombie and Fitch Co.
  • Greenville, NY
  • Company Description Abercrombie & Fitch Co. (NYSE: ANF) is a leading, global specialty retailer of apparel and accessori...
  • 4/18/2024 12:00:00 AM

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Hollister Co. - Manager in Training, Cross County
  • Abercrombie & Fitch Co.
  • Greenville, NY
  • Company Description Abercrombie & Fitch Co. (NYSE: ANF) is a leading, global specialty retailer of apparel and accessori...
  • 4/18/2024 12:00:00 AM

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Cashier
  • Popeyes
  • Troy, NY
  • Cashier Job Description: Provide prompt and friendly service to customers in a way that will exceed customer expectation...
  • 4/17/2024 12:00:00 AM

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Part-Time Store Cashier/Stocker
  • Aldi, Inc.
  • Troy, NY
  • Collaborates with team members and communicates relevant information to direct leader - Upholds the security and confide...
  • 4/17/2024 12:00:00 AM

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Retail Sales Specialist - $18.00 per hour, plus commission and incentives!
  • Spectrum
  • Troy, NY
  • AT A GLANCE: Our specialists earn an hourly base pay of $18.00 along with lucrative commission and incentives for target...
  • 4/16/2024 12:00:00 AM

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Strategy Manager Ancillaries, Car & Hotel
  • eDreams Odigeo SA
  • Albany, NY
  • **Strategy Manager Ancillaries, Car & Hotel** **Job Description** Posted 3 weeks ago **eDreams ODIGEO** has been one of ...
  • 4/15/2024 12:00:00 AM

Troy is a city in the U.S. state of New York and the seat of Rensselaer County. The city is located on the western edge of Rensselaer County and on the eastern bank of the Hudson River. Troy has close ties to the nearby cities of Albany and Schenectady, forming a region popularly called the Capital District. The city is one of the three major centers for the Albany Metropolitan Statistical Area (MSA), which has a population of 1,170,483. At the 2010 census, the population of Troy was 50,129. Troy's motto is Ilium fuit. Troja est, which means "Ilium was, Troy is". Today, Troy is home to Renssel...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for eCommerce Strategy Director jobs
$170,867 to $253,217
Troy, New York area prices
were up 1.5% from a year ago

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