eCommerce Strategy Manager jobs in Jamestown, NY

SUMMARY

Reporting to the Director of Sales, this position is responsible for managing current business with a primary focus on deploying prospecting strategies to identify and obtain new distribution for National and Regional key accounts through frequent customer meetings.

DUTIES & RESPONSIBILITIES

• Sales Duties
• Achieve agreed upon sales and net margin targets and outcomes within schedule.
• Develop new business opportunities in new and existing channels while servicing existing business
• Establish, manage, develop, and maintain strong, positive business relationships with existing and new accounts
• Effectively present new program proposals, including new product introductions
• Onboard new customers, managing customer contract requirements (billing, reporting, shipping, allowances etc.)
• Identify customer needs, understand their goals; present and offer creative value-added solutions
• Expedite the resolution of customer problems and complaints to maximize satisfaction.
• Follow-up meetings with customers as needed to review performance of current program and strategize on expansion / growth.
• Facilitate resolution of operational issues to ensure compliance and minimize chargebacks.
• Utilize leads database and software to keep funnel constantly full of new leads.
• Manage leads and opportunities in Monday.com or other CRM software
• Develop a working knowledge of Northern Light’s product lines and capabilities
• Learn and master all accounts provided reporting tools and Supplier websites.
• Setup internal processes to onboard new customers into new channels that do not fit within existing company structure.
• Coordinate sales effort with team members and other internal departments.
• Thought Leadership Duties
• Maintain awareness of industry trends
• Keep abreast of best practices and product trends.
• Forecast, track profitability, and provide progress reports on a bi-annual basis
• Determine potential profit and costs associated with each opportunity through strategic quantitative analysis via excel
• Identify improvements for future seasons and work with product development and operations to implement solutions
• Inter-Departmental Duties & Communication
• Work with internal departments to create presentations for customer meetings
• Coordinate with item setup team and EDI team to ensure timely turnarounds
• Collaborate on pricing parameters for new customer programs

• Ensure that customer orders are shipped and that production facilities have the right information to process the orders.

• Coordinate a hand-off of programs to planning / operations, including accurate and timely communication of customer buying decisions, volumes, timeline, and shipping parameters
• Communicate progress through the company
• Other Duties
• Always promotes a positive company image in house and while traveling.
• Perform other related duties as assigned
• Attend Trade Shows, sales calls / meetings as needed

• Capacity to serve as sales manager backup in the case of any short-term or long-term absences.

QUALIFICATIONS

• Bachelor’s degree AND/OR 2 years of inside/outside sales (preferably CPG) experience
• Demonstrated skills in achieving sales and profitability goals
• Understanding of Account buying cycles, margin expectations, and sell-thru expectations
• Business Math ability (understanding margins, mark-up, etc.)
• Demonstrated Proficiency with Microsoft Office Suite
• Outstanding verbal and written communication skills

• Availability to travel and work outside of regularly scheduled work hours. Overnight domestic travel required (10-20%).

**This position is classified as office hourly and has a pay range of $20.60/hr - $24.38/hr.**