Annuity Services Director jobs in Greenville, SC

Position Summary

The Director of Residential Services will be responsible for monitoring and improving the quality of services provided within Programs of Thrive Upstate indicated above, as well as ensuring the health, safety, and accountability of the individual’s residing in Programs of responsibility. The Director of Residential Services supervises Residential Programs, including personnel, training and activities of individuals, as well as regulatory compliance. Responsibilities include planning, direction and coordination of a comprehensive system of supports for all people with disabilities within the above service area. Service delivery should be provided in accordance with CMS final rule, federal, state, local, and Thrive Upstate standards, regulations, policies and procedures.

Position Responsibilities

PRINCIPAL ACCOUNTABILITIES:

o Directly supervises Residential Leadership and Program Manager’s and maintains responsibility for Direct Support Professionals and individuals within the area supervised.

o Respond to program emergencies appropriately. Address individuals, families, and staff complaints through agency policy and procedures in a timely manner.

o Monitor personnel issues, to include hiring, interviewing, corrective actions, terminations, leave requests, overtime totals, and adherence to agency set schedules for each program.

o Hold monthly meetings with the managers of the area supervised during the month to ensure that all managers are aware of problematic areas and adhering to the One Thrive concept.

o Monitor on-site at a minimum of three programs per month and complete the QA review form at the time of the monitoring. Program observation should include appropriateness of staff coverage, interaction between staff and individuals supported, community integration, activities for individuals, cleanliness, and safety/health concerns.

o Keep Residential Director informed, in a timely manner, of all areas of concern involving individuals, families, employees, health/safety issues, internal/external inspections by regulatory agencies, and program maintenance issues.

o Maintain an up-to-date accurate list of any bed vacancies for the area supervised and assist in filling all bed vacancies within the 30-day period.

o Assist Residential Coordinator in reviewing deficiencies and developing and implementing a plan of correction to address any problems cited by regulatory bodies and other inspectors including, but not limited to, DHEC, DDSN, Alliant Reviewers, and Internal QA.

o Monitor residential plans of correction to ensure that necessary follow-up occurs in a timely manner and that all cited deficiencies are corrected prior to the POC date.

o Monitor and follow up on all critical incidents in your area to ensure that requested documents are submitted, and any management recommendations resulting from management reviews of abuse, neglect, or exploitation are followed up as directed by the QA department.

o Assume the role of the Coordinator/QIDP/CRCF Administrator in the event of an absence of any Residential Leadership position within service area.

o Assist managers in your area with finding coverage as needed.

o Coordinate ongoing audit of residential charts and recommend improvement plans. Follow up with any needed training of staff to ensure the file corrections are completed.

o Ensure that all employee training requirements are met and kept current.

o Assist Residential Management in adhering to program budgets, and justification of any amounts outside of the approved budget.

Essential Skills and Experience

EDUCATION: BA/BS College degree and (5) years’ experience in the Human Service Field

EXPERIENCE: Minimum of five (5) years’ experience in the Human Service field, and at least one (1) years of supervisory experience.

LICENSE: Valid state driver’s license

SKILLS: Must possess strong leadership skills, and the ability to train others in ownership and accountability for the areas that are supported.

OTHER: Must possess strong oral and written skills with the ability to problems solve.

Must be able to work effectively in a team environment and promote teamwork.

Must have a working knowledge of ICF/MR, CRCF, and DDSN Regulations.

Must have a working knowledge of Thrive Upstate Policies and Procedures.

Must be able to manage multiple projects simultaneously

Thrive Upstate is an Equal Opportunity All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected Veteran status.

Job Type: Full-time

Pay: $26.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• On call

Education:

• Bachelor's (Required)

Work Location: In person