Appeal Resolution Manager jobs in Rock Hill, SC

RICOH IS LOOKING FOR A SITE MANAGER IN ROCK HILL!

We are seeking a highly motivated and experienced Site Manager to oversee the operations of our property. As a Site Manager, you will be responsible for ensuring the smooth functioning of the property, maintaining high levels of customer satisfaction, and maximizing revenue through effective leasing and upselling strategies.

POSITION PROFILE

Accountable for daily operations of medium to large team that may include a complex site or/and multiple sites. Ensures contract compliance of contracted services including, but not limited to: Copy services, Courier Services, Managed Print services, Hospitality, Imaging and Mail services through SLA results and client feedback. Responsible for selecting and assessing talent, recruiting, hiring, onboarding, employee retention, staff training & development, succession planning, and conducts performance management that includes employee counseling.

QUALIFICATIONS

• High school or GED is required.
• 5 years of work experience in a related field (B2B and/or technical).
• Previous 2 years of managerial work experience strongly preferred.
• Previous 5 years Customer facing work experience required.
• Demonstrated high level knowledge and understanding of technology.
• Off 360 proficient user

Job Type: Full-time

Pay: $20.00 per hour

Expected hours: 32 – 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Schedule:

• 8 hour shift
• Monday to Friday

Application Question(s):

• Hourly pay rate is $20. Let us know your salary expectations.
• In this role you will be managing Managed Print services, so have you worked before in the Printing Industry? If so how many years?

Work Location: In person