Company Overview:
Computer Headquarters is a full service MSP IT company dedicated to providing innovative solutions to business and government facilities of all sizes. With a focus on excellence, innovation, and customer satisfaction, we have built a reputation for delivering top-notch IT solutions tailored to meet our clients' diverse needs. We strive to maintain the highest standards of quality, integrity, and professionalism in everything we do. We are currently seeking a motivated and enthusiastic individual to join our team as an IT Assistant. This is an exciting opportunity for someone who is passionate about technology and eager to kick-start their career in the IT industry.
Key Responsibilities:
Assisting with Technical Support:
- Provide assistance to end-users by troubleshooting hardware and software issues.
- Respond to help desk tickets and resolve technical issues in a timely manner.
- Assist in the installation, configuration, and maintenance of computer systems and peripherals.
Learning and Applying Technical Skills:
- Participate in training sessions to learn about various IT technologies, tools, and methodologies.
- Apply theoretical knowledge to practical tasks, such as setting up networks, configuring software, and testing systems.
- Stay updated with the latest industry trends and best practices in IT to enhance skillset.
Supporting IT Projects:
- Collaborate with and support team members on IT projects, such as software development, network upgrades, or system implementations.
- Assist in gathering requirements, conducting research, and contributing to project planning and execution.
- Follow project timelines and deliverables under the guidance of one of our Lead Technicians.
Documentation and Reporting:
- Maintain accurate documentation of IT systems, configurations, and procedures.
- Must be proficient in effectively and accurately managing time and note-taking.
Ensuring Security and Compliance:
- Adhere to security protocols and best practices to protect sensitive data and IT infrastructure.
- Assist in conducting security assessments, vulnerability scans, and risk assessments.
- Participate in compliance audits and assist in implementing remediation measures as needed.
Monitoring and Maintaining Systems:
- Assist in implementing monitoring tools and alerting mechanisms to proactively detect and mitigate IT issues.
Contributing to Team Collaboration:
- Actively participate in team meetings, brainstorming sessions, and knowledge-sharing activities.
- Communicate effectively with team members to provide updates on progress and escalate issues when necessary.
Adhering to Policies and Procedures:
- Follow company policies, procedures, and code of conduct in all IT-related activities.
- Maintain confidentiality and integrity when handling sensitive information and data.
Seeking Continuous Learning and Development:
- Take initiative to expand knowledge and skills through self-study, online courses, and certifications.
- Seek feedback from mentors and supervisors to identify areas for improvement and professional growth.
- Demonstrate a proactive attitude towards learning and adapting to new technologies and challenges in the IT field.
Qualifications:
- Basic understanding of computer hardware, software, and networking concepts.
- Strong problem-solving skills and attention to detail.
- Ability to follow technical instructions and perform tasks under supervision.
- Excellent communication and teamwork abilities.
- Willingness to learn and adapt to new technologies.
- A driver's license.
- High school diploma or equivalent.
Working Conditions:
- Standard office hours apply, with the possibility of occasional overtime to support special projects or events.
- This position requires the ability to comfortably perform tasks that may require prolonged periods of sitting, standing, or using computer equipment.
- The role of an IT tech Assistant may involve some physical activity, such as lifting and carrying computer equipment, setting up workstations, or troubleshooting hardware issues.
We Offer:
- A competitive salary package.
- Opportunities for professional development and growth within the company.
- A supportive and collaborative work environment.
- Vacation and Sick Leave.
- Paid Holidays.
- Simple IRA Retirement Plan.
- Schedule Flexibility.
- Paid Bereavement.
- Paid Wellness and Personal Days.
If you are a highly motivated individual with a passion for technology and a desire to contribute to a dynamic team, we encourage you to apply. You can also email your resume to finance@comphq.net. Thank you for your interest in joining our team as an IT Technician Assistant.
Job Type: Full-time
Pay: $16.00 - $20.00 per hour
Expected hours: 40 per week
Benefits:
- Employee discount
- Flexible schedule
- Retirement plan
Experience level:
Schedule:
- 8 hour shift
- Monday to Friday
Ability to Relocate:
- Ketchikan, AK 99901: Relocate before starting work (Required)
Work Location: In person