Banking & Commercial Loan Processing Manager assists in the management of the loan processing operations team that originates, processes, and closes various types of loans. Implements processes and procedures to maintain accuracy and completeness of required documentation. Being a Banking & Commercial Loan Processing Manager monitors achievement of operating performance metrics and standards for speed, quality, and customer service. Develops solutions to resolve operational issues. Additionally, Banking & Commercial Loan Processing Manager oversees the preparation of reporting for internal departments and external agencies. Coordinates audit requests and processes. Develops training and communication mechanisms that inform the team of regulatory requirements and updates. May require a bachelor's degree. Typically reports to a manager. The Banking & Commercial Loan Processing Manager supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Banking & Commercial Loan Processing Manager typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)
Are you dependable and honest? Do you have good communication skills? Do you have a great attitude? Are you detail-oriented? If so, you might be perfect for this position! Apply today.
Who We Are: We are a family owned, well-established loan servicing company, currently in our 35th year of operation in Newton Falls, Ohio. We purchase portfolios of consumer and commercial loans in various stages of performance.
What You’ll be Doing: You will be overseeing groups of loans to make sure that the loans that are paying continue to pay, you will negotiate payoffs on loans, and you will review and collect on any loans that are delinquent.
What You Are Responsible For:
· Keeping track of paying loans and monitoring for missed payments
· Reaching out to customers that are delinquent by phone, mail and electronic means and taking appropriate actions to bring the account current
· Sending letters and required notifications to customers
· Evaluating customers’ current circumstances and finances in order to provide appropriate options to management
· You will speak and negotiate directly with our customers and have the opportunity to “think outside the box” to create solutions for customers
Who You Are:
· A problem-solving mindset, with strong organizational skills, attention to detail, and a keen interest in learning
· Ability to learn and adhere to compliant collection practices and appropriate Federal and State laws governing our industry
· Ability to manage time effectively and handle multiple tasks to meet deadlines
· Strong verbal skills, adept at interacting with customers
· You will be responsible for communicating and negotiating with the customer accounts assigned to you. Experience in customer service or collections is a plus but not required
· Familiar with Word and Excel and a willingness to learn new software applications
· A high school diploma or its equivalent is required
· Bilingual in English/Spanish is a plus but not required
· Must pass a background check
Job Details:
· Competitive pay and significant growth potential
· Full-time (42.5 hours), on-site, day shift Monday through Friday
· Paid holidays and vacation time, and 401(k) matching
· Weekends off – enjoy time off with your family EVERY weekend!
· Full-Benefits – medical, dental, vision and life insurance available
· Employee company stock ownership granted after 3 years
To apply, please submit your resume to The Cadle Company via email at HR@cadleco.com.
Job Type: Full-time
Pay: From $20.00 per hour
Expected hours: 42.5 per week
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Ability to Relocate:
Work Location: In person
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