Description

POSITION SUMMARY:

Provides high-level support and maintenance for computers, business systems and blood banking applications. Works to understand business and financial issues and objectives of the application systems and processes for the departments supported.

DUTIES AND RESPONSIBILITIES:

1. Supports and maintains computer systems and associated applications in use by LifeShare Blood Centers; includes standardized application support, operating system support, and platform support for end users either in-person, by phone, e-mail, or combination thereof.
2. Manages application software installation, implementation, upgrades and on-going support, ensuring appropriate security settings and backup procedures.
3. Maintains VMware, Active Directory, Exchange, SQL Server, DHCP, DNS, RDP, and various other infrastructure technologies.
4. Works with users and consultants in developing applications including database design, reports, queries, and special information requests.
5. Develops reports, query systems, and process other special requests to meet both internal and external operational, quality assurance and compliance needs.
6. Assists in the development and implementation of interfaces and outputs and perform software validations as needed.
7. Responsible for troubleshooting of routine system problems including some hardware and network problems when on-call or in support of systems staff.
8. Models LifeShare’s mission and values, integrating them into daily decisions, behaviors and actions.
9. Promotes cooperation and communication within a team to achieve Company and departmental goals and deliverables.
10. Meets and exceeds customer expectations and adhere to established quality practices while seeking to continually improve work performance.
11. Completes other projects and duties as may be assigned.

CORE COMPETENCIES:

Qualifications

KNOWLEDGE / SKILLS / ABILITIES:

1. Bachelor’s degree in computer science, computer information systems or related field, and
2. At least 5 years of experience in computer application support, reporting software, database administration or help desk support, or an equivalent combination of education and experience sufficient to perform the duties of the job
3. At least 3 years of experience as a system administrator, including in an FDA regulated environment is highly preferred
4. Microsoft MCSE/MCITP, Cisco CCNA/CCNE, VMware VCP, or other industry standard certification a plus
5. Advanced understanding of IT infrastructure technologies such as storage area networks (SAN), wide area networks (WAN), and virtualization
6. General working knowledge of Windows Office suite, databases, and reporting and data analysis tools
7. Ability to work independently with limited supervision
8. Ability to analyze complex problems, implement solutions and adapt to new conditions
9. Must demonstrate a positive approach toward donors and other team members, acting in a highly professional manner at all times.
10. Must maintain confidentiality of various information at all times

PHYSICAL DEMANDS / WORKING CONDITIONS / ENVIRONMENT:

1. Work is generally performed in a office setting.
2. Requires extended periods seated at workstations using keyboard; may occasionally require stooping, kneeling or reaching above shoulders.
3. Routine work schedule, with after hours on-call rotation to respond to critical system problems.
4. Low risk of exposure to infectious diseases from blood and blood products. Work is generally performed in corporate office environment.
5. Requires occasional travel to other centers and facilities; must possess a valid driver’s license and be insurable by our commercial auto insurance carrier.

The requirements and physical demands listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations will be made in accordance with the ADA to enable individuals with disabilities to perform the essential job functions.

Disclaimer: The above information on this description has been designed to indicate the general nature and level of work performance by employees within this classification. It is not designed to contain or be interpreted as comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.