Branch Service Representative jobs in Richmond, VA

Location: Onsite

Pay: $47k – $52k

Contract Duration: Temp to Hire

Hours:

8:00 AM - 6:30 PM

Alternating Saturdays 8AM - 12:30 PM

Title: Branch Customer Service Representative

Summary:

In this role you will be responsible for providing premier service to members. Handling cash deposits, withdraws and issuing financial products to members as requested

JOB DUTIES AND RESPONSIBILITIES:

• Establishes member relationships through quality service and cross selling to meet member needs.
• Handles each transaction proficiently and accurately, exercising good judgment and seeking approval for any transaction exceeding assigned levels of authority
• Performs paying and receiving functions with accurate balancing and reporting, including but not limited to deposits, check cashing, loan payments, miscellaneous sales, cash advances, etc.
• Disburses cash accurately and maintains a cash drawer, balancing it daily
• Verifies and balances assigned cash drawer daily with minimal cash variances. Assists in reconciling errors or discrepancies. Maintains adequate cash and/or cash limits as required.
• Evaluates needs of existing and prospective members and makes daily referrals to appropriate team member.
• Professional communication skills with business acumen are expected in order to effectively communicate through emails to business members and business prospects

• Ensure the member’s needs are met by partnering with the appropriate specialist and/or teammate to serve the member’s banking, small business, mortgage, and investment needs.
• Ability to build solid relationships with teammates, business partners and specialists by fostering teamwork, partnership and collaboration.
• Demonstrates initiative, a commitment to continuous learning, and the ability to adapt to changing demands and requirements
• Handles each transaction proficiently and accurately.
• Partners with branch management team on all sales and service initiatives
• Required notary certification. Must stay informed of all notary rules and regulations.
• Comply with all published enterprise level policies and procedures.
• Complete all required, ongoing enterprise level training.
• Must develop and maintain a working knowledge of all applicable federal and state regulations including corporate policies and procedures.
• Stay up to date on all required loan documents, systems, credit reports and related lending documents.
• Other duties may be required and assigned by the supervisor.

Requirements:

Understanding of financial products and services with a focus on competitive business lending, products, and services.

Comfortable navigating company software and computer.

Professional and effective communication and public relations skills, cross-selling, problem solving and interpersonal skills. Sound judgment. Ability to handle difficult situations. Ability to handle multiple tasks. Professional demeanor; verbal and written.

Bachelors Degree or Previous Industry experience.

Previous Teller or Lead Banking experience is a plus!

This job requires the ability to sit and stand for long periods of time.

This job requires occasionally lifting up to 50 pounds and/or up to 30 pounds frequently.

Credit and background check required for role.

Feel free to send UPDATED resume with this job title in the subject line to:

Kehinde.Sosina@remx.com