Business Process Optimization Director jobs in Pennsylvania

Overview

Supports assigned business unit or region by promoting, communicating and implementing human resources strategies and initiatives. Builds and maintains influential relationships as a strategic partner with management and an employee advocate. Provides guidance on employment law, coordinates performance management, and resolves employee relations issues. Acts as subject matter experts on human resources policies and procedures such as payroll, benefits, compensation, employee development, and recruiting.

Responsibilities

• Serves as a consultant in all aspects relating to sales, operations & regional management
• Consults with perspective clients and sales to evaluate transition and financial issues for new accounts—serves as a SME with direct client interface to facilitate the sales process; participates as key contributor to announcements to staff of client employees, and as a conduit for information for transitioning client staff to CBPS
• Serves as a Business Partner supporting company initiatives including client interaction, management development & implementations
• Develops and implements strategic regional recruitment and employment programs.
• Conducts investigations of ER issues; provide direction on resolution at a strategic level to promote consistent business practices; while simultaneously mitigating risk to clients and CBPS
• Develops metrics to gauge employee satisfaction and present aggregate results along with action plans to improve satisfaction and productivity to strengthen client satisfaction and increase productivity
• Designs & implements regional recruitment programs & incentives which efficiently reduce the turnaround time to fill positions
• Consults with regional & site operations to develop succession planning strategies & develop IDP programs for Site employees
• Serves as regional resource for HR policies, records and benefit issues, and as regional liaison for Corporate HR
• Develops & executes site specific safety plans. Conducts accident investigations & recommends remedial measures
• Coordinates the process of onboarding new hires and insures consistent orientation
• Coordinates and conducts training and development programs for the region as required by local operational needs and corporate priorities and requirements
• Assists managers with employee counseling, proper documentation of performance issues and terminations, as required
• Stays current with federal and state employment laws and regulations to ensure compliance with current pertinent HR policies, procedures and practices for the responsible region
• Provides information on medical & dental insurance, issues, short-term & long-term disability, worker’s compensation/safety issues & leaves of absence
• Participates in HR projects such as Newsletter, weekly operations communications, etc
• Performs other duties as requested by upper management or client representatives

Qualifications

• Bachelor’s Degree required or equivalent work experience
• Master’s degree preferred
• 5 years HR experience in a professional business setting with an additional 3 years HR Generalist experience required
• Proficient in the use of Microsoft Word, Excel and PowerPoint
• Knowledge of HRIS systems
• Ability to communicate with clients, employees and all levels of management
• Ability to handle difficult clients, employees and situations
• Ability to manage several projects simultaneously
• Ability to manage under tight deadlines
• Ability to understand visual processes, interpret data and translate into written word
• Advanced customer service skills
• Advanced organizational, administrative, record keeping and time management skills
• Wide degree of creativity and latitude
• Excellent presentation and interpersonal skills
• Excellent written and oral communication skills
• Strong team approach to business

PHYSICAL DEMANDS

• 30-40% Travel required

What We Offer:

An opportunity to join an established team and be part of a successful and proven global organization!

A competitive compensation program!

Large Company Benefits: Medical/Dental/Vision/401K with a competitive company match!

Employee discounts on Canon products & vendor discount programs for employees!

World-Class Training & Career Development Programs!