Business Process Specialist, Sr. jobs in Georgia
Business Process Specialist, Sr. researches, analyzes, and recommends changes to an organization's business processes to improve operational efficiencies, quality, service, and profitability. Collects and studies operational and performance data to identify trends and opportunities for improvement. Being a Business Process Specialist, Sr. develops process documentation and project plans. Creates flowcharts, process maps, and diagrams. Additionally, Business Process Specialist, Sr. supports cross-functional activities and working sessions during projects' design and implementation phases. Designs and prepares documentation, training materials, and communications supporting new processes. May deliver training to impacted business units. Requires a bachelor's degree. Typically reports to a manager. The Business Process Specialist, Sr. works autonomously. Goals are generally communicated in "solution" or project goal terms. May provide a leadership role for the work group through knowledge in the area of specialization. Works on advanced, complex technical projects or business issues requiring state of the art technical or industry knowledge. To be a Business Process Specialist, Sr. typically requires 10+ years of related experience. (Copyright 2024 Salary.com)
Recently Added Business Process Specialist, Sr. jobs
Business Process Analyst
- Central Business Solutions, Inc
-
Atlanta, GA
FULL_TIME
-
Position Role/Tile: Business Process Analyst
Location: Atlanta, GA / Remote
JOB SUMMARY:
The VOIP Business Process Analyst researches, gathers, and analyzes business, technology, and user requirements for the VOIP Phone System Call Center Assessment and Review Project.
For this position, the person will engage vendor of the current VOIP system and perform a review of the current call system with the goal of reconfiguring the system or recommending another system to better meet the agency’s needs and to optimize the efficiency of the VOIP phone system in order to deliver improved customer service to our mortgagors.
This role will assist in the following:
1.)Evaluation of the business and current call center processes for improvements regarding specific KPIs.
Benchmarking to include:
a.Service Level Agreements
b.Average Speed to answer
c.Call Flow and tracking
d.Customer Service improvements
2.)Payment options process review. Assessment to include:
a.Review of current process (payment processes handled on-premise)
b.Review of pain points and how to improve payment options for callers to use
3.)Overall assessment of current VOIP system
a.Cisco System review of call handling
b.Review of the designated queues and flow between each queue
c.Review of KPIs. Benchmarking to include: Abandonment rate mis-directed calls, occupancy rate and average agent call duration
The candidate chosen elicits requirements from the business by call monitoring, surveys, and side-by-side observation of each business unit that uses the current call center application.
The process analyst writes, revises, and models the business requirements for clarity, project understanding, and problem-solving.
This position also creates and/or modifies process documents to ensure optimal call center call flows and optimal call center operations.
This position provides recommendations based on the analysis and revises existing documentation and/or creates new related project documentation (e.g., business, and technical project artifacts, etc.) for various audiences.
This person will need to be proficient with the analysis of Call Center Operations and VOIP Call Workflows.
Knowledge of Avaya, Cisco, or any type of branded VOIP system is a must.
Expert use of Visio, Excel, SharePoint, and other MS products is required.
ESSENTIAL FUNCTIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
50 % - Business Process Analysis / Requirements Gathering
• Identifies opportunities for improving business processes through information systems.
• Researches, plans, gathers, and analyzes business and user requirements for projects.
• Interfaces with project subject matter experts to analyze and design solutions and to provide recommendations on deliverables.
• Assesses and analyzes processes and procedures to identify improvement opportunities.
• Creates content that is easy to read, thorough, flows logically, edited, indexed, and formatted.
• Elicits requirements utilizing interview, document analysis, business process descriptions, use cases, scenarios, business, task, and workflow analysis, etc.
• Translates requirements into a document ensuring requirements are clear, concise, and repeatable.
• Analyzes, defines, and documents requirements for data, workflow, logical processes, hardware and operating system environment, internal and external checks and controls, interfaces with other systems, and outputs.
• Communicates user needs to IT and project teams through a variety of project specific documents (e.g., TDD, FDD, etc.).
• Monitors, identifies, and reports information security risks to protect the enterprise’s IT assets (e.g., intellectual property, regulated data, etc.).
• Identifies and reports on compliance issues that require follow-up or investigation.
• Tracks and fully documents changes for functional and business specifications.
10% - Stakeholder Interfacing
• Consults with Project Managers, subject matter experts (SMEs), technical staff, and stakeholders to identify, define, interpret, integrate, and document business needs and objectives, current operational procedures, problems, input and output requirements, and levels of systems access
• Acts as a liaison between users and IT in the analysis, design, configuration, testing, and maintenance of case management systems to ensure optimal operational performance.
• Provides assistance by responding to inquiries from others regarding errors, problems, or questions about project findings.
40% - Technical Writing/Content Management
• Writes, retains, and maintains system requirements and design documentation.
• Creates detailed project documents, workflows, and diagrams to provide clearly defined project deliverables.
• Creates and organizes new supporting documents.
• Creates user documentation to increase users' understanding of the end products and process improvements.
• Edits content to ensure compliance with the organizations' style guidelines and branding consistency.
• Assists in organizing and maintaining the project’s SharePoint site and other document repositories.
• Communicates and documents updates for users.
Central Business Solutions, Inc,
37600 Central Ct.
Suite #214
Newark, CA 94560. - 18 Days Ago
Sr. Program Manager - Business Process Automation
- honeywell2-pilot
-
Atlanta, GA
FULL_TIME
- The future is what you make it. When you join Honeywell, you become a member of our global team of thinkers, innovators, dreamers and doers who make the things that make the future. That means changin...
- 7 Days Ago
Scanning Operator I
- Canon Business Process Services, Inc.
-
ALPHARETTA, GA
OTHER
- Overview Under general supervision, is responsible for complete knowledge and understanding of litigation support software in customer location i.e. iPro, Law, Doculex, Adobe etc. Ability to operate s...
- 18 Days Ago
Office Service Representative I
- Canon Business Process Services, Inc.
-
Alpharetta, GA
OTHER
- Overview Under general supervision, is responsible for all mail, packages and interoffice correspondence handling and dispatching for all classes of mail/packages. Responsibilities may also include co...
- 20 Days Ago
Mail Coordinator
- Canon Business Process Services, Inc.
-
Alpharetta, GA
FULL_TIME
- MAIL/PACKAGES/POUCHES Receive, sort, and deliver all incoming mail & packages according to assigned floors and within established time frames Wrap, seal, weigh, affix postage and dispatch all outgoing...
- 1 Month Ago
Receptionist
- Canon Business Process Services, Inc.
-
Suwanee, GA
FULL_TIME
- Act as the first point of contact for outside visitors, vendors, etc. Greets vendors, customers, job applicants and other visitors. May arrange for transportation services when needed. Operates a swit...
- 1 Month Ago
Business Process Specialist, Sr. jobs at Popular Companies
Business Process Expert
- FUCHS LUBRICANTS CO.
-
Harvey, IL
- Moving your World by focusing on your success: FUCHS offers a challenging and rewarding working environment where employ...
- 4/24/2024 12:00:00 AM
Business Process Consultant
- Abbtech Professional Resources
-
San Antonio, TX
- This program requires US Citizenship You will be part of a fast-moving program team, using your HCM knowledge along with...
- 4/23/2024 12:00:00 AM
ServiceNow Business Process Consultant
- Accenture
-
Bentonville, AR
- Accenture ServiceNow Business Process Consultant Bentonville , Arkansas Apply Now A global professional services organiz...
- 4/23/2024 12:00:00 AM
ServiceNow Business Process Consultant
- Accenture
-
Beaverton, OR
- Accenture ServiceNow Business Process Consultant Beaverton , Oregon Apply Now A global professional services organizatio...
- 4/23/2024 12:00:00 AM
Business Process Expert
- Fuchs Lubricants Co.
-
Harvey, IL
- Moving your World by focusing on your success: FUCHS offers a challenging and rewarding working environment where employ...
- 4/22/2024 12:00:00 AM
Business Process Specialist
- Strategic Technology Institute, Inc
-
Carderock, MD
- Job Description Job Description Job description Strategic Technology Institute, Inc. (STi) is seeking qualified applican...
- 4/21/2024 12:00:00 AM
Business Process Consultant
- @Orchard
-
Fort Belvoir, VA
- Description Business Process Consultant Fort Belvoir (Hybrid) (Candidates must be local to the DC Metro Area) @Orchard L...
- 4/21/2024 12:00:00 AM
ServiceNow Business Process Consultant
- Accenture
-
Arlington, VA
- We Are: A global professional services organization, which includes being a?vital services partner to the worlds major c...
- 4/20/2024 12:00:00 AM
About Georgia
Georgia is a state in the Southeastern United States.Beginning from the Atlantic Ocean, the state's eastern border with South Carolina runs up the Savannah River, northwest to its origin at the confluence of the Tugaloo and Seneca Rivers. It then continues up the Tugaloo (originally Tugalo) and into the Chattooga River, its most significant tributary. These bounds were decided in the 1797 Treaty of Beaufort, and tested in the U.S. Supreme Court in the two Georgia v. South Carolina cases in 1923 and 1989.
The border then takes a sharp turn around the tip of Rabun County, at latitude 35°N, thou...
Source: Wikipedia (as of 04/17/2019). Read more from Wikipedia
Income Estimation for Business Process Specialist, Sr. jobs
$147,414 to $187,670