Business Systems Analysis Director jobs in Albany, NY

Repeat Business Systems, a leading IT Managed Services and Technology Solutions Provider, is looking for an outstanding IT Technician to join our fun, competent and growing team with our Albany NY based team.

Repeat Business Systems is an IT Managed Services and Technology Solution Provider and a vibrant (and growing) technology leader with a big heart keenly focused on service, integrity, and a true partnership. We work as a team focused on providing outstanding client service to primarily small/medium businesses throughout the Capital Region of NY. We look for team members who are personable, highly competent, self-confident, and able to adapt to new situations quickly and well, and who possess high levels of integrity and character. We offer an extremely competitive salary, full benefit package including health insurance, dental, vision, 401k and company match, paid holidays and vacation time, PTO, and fun monthly activities.

Responsibilities/ Essential Functions

The IT Technician is responsible for providing a wide range of support needs for our clients. This relates to all technologies such as servers, networks, and vendor specific hardware and software. The IT Technician is tasked with troubleshooting problems with existing infrastructure and with deploying new elements of network infrastructure. While the majority of this position will be executed remotely from Repeat Business Systems headquarters, there will also be onsite work as required. Candidates should have working experience with Microsoft server, Exchange server, backup systems, server virtualization platforms, firewalls and switches. The engineer will be responsible for providing technical expertise as needed, and must have experience with LAN/WAN maintenance, management, troubleshooting, and design. Must be comfortable in a fast-paced environment demanding many technical proficiencies and continuous development and training. Must be prepared to operate in a team-oriented environment to provide and collaborate on solutions for our clients.

Knowledge, Skills, and/or Abilities Required

• Advanced understanding of operating systems, business applications, printing systems), and network systems. 5 years technical experience
• Multiple Professional IT Certifications such as: Microsoft MCP, MCSA or MCSE, Citrix CCEA or CCIA,SonicWALL CSSA, Cisco CCNA or VMware VCP, is preferred.
• Broad knowledge of Microsoft Windows.
• Experience installing, configuring, and managing firewalls, switches and Wi-Fi devices
• Interpersonal skills such as verbal and written communication skills, active listening, and customer-care
• Ability to troubleshoot and diagnose advanced technical issues.
• Ability to multi-task and adapt to changes quickly
• Technical awareness: ability to match resources to technical issues appropriately
• Service awareness of all organization's key IT services for which support is being provided
• Understanding of support tools, techniques, and how technology is used to provide IT services
• Excellent documentation skills to ensure quick and accurate entry of service request details
• Self-motivated with the ability to work in a fast-moving environment

If you are interested, please contact us today. We are an Equal Opportunity Employer, and we value diversity. We offer a very competitive salary and benefits package. People of all cultures are encouraged to apply. For more information about our company, please visit our web site at http://www.rbs-usa.com. We are an equal opportunity employer.

Job Type: Full-time

Pay:

Benefits:

• 401(k)
• Health insurance
• Paid time off
• Paid Training
• Dental and Vision Plans

Schedule:

• Monday – Friday 8am-5pm

Supplemental pay types:

• Bonus pay

Work Location: One location