1) Collaborate with key offices on implementing and using the Slate CRM system.
2) Serve as functional lead and hands-on administrator for the Slate CRM system, by managing enhancement projects associated with this system for all functional users, including Undergraduate Admissions, Graduate Admissions, University Marketing & Communications, and other functional areas as needed.
3) Create and maintain communication plans for prospective students throughout the recruitment cycle in collaboration with the Undergraduate Admissions, Graduate Admissions and Marketing & Communications teams.
4) Complete work requests as assigned, including creating forms, developing workflows, population maintenance relating to permissions, realms, dataset uploads, queries, and reports.
5) Implement events in the Slate CRM system.
6) Provide support and comprehensive training for functional Slate CRM users.
7) Remain current with new features or opportunities within the Slate CRM system that may assist in reaching enrollment goals.
8) Manage the functionality of the application process across all populations, working with key stakeholders in all areas on yearly refreshes.
9) Maintain the data field mapping document for the Slate CRM system’s connection with the University’s Student Information System and work with Information Services and Technology (IS&T) to ensure the data bridge is working with any updates.
10) Escalate issues and risks to IS&T, as needed.
11) Handle multiple assignments successfully while meeting deadlines and maintaining a positive attitude under pressure.
12) Assist other Marketing and Communications, Admissions, and IS&T team members with special projects and activities as needed.
13) Maintain a commitment to diversity and inclusion in day-to-day interactions.
14) Represent the department at various campus and community events and/or meetings and committees.
15) Perform miscellaneous job-related duties as assigned.