CRM Business Data Analyst analyzes Customer Relationship Management (CRM) system data in response to channel marketing initiatives. Studies marketing data such as customer information, call patterns, and demographics. Being a CRM Business Data Analyst requires a bachelor's degree in area of specialty. Typically reports to a manager or head of a unit/department. To be a CRM Business Data Analyst typically requires 4 to 7 years of related experience. Contributes to moderately complex aspects of a project. Work is generally independent and collaborative in nature. (Copyright 2024 Salary.com)
Position: CRM Analyst
Department: Business Intelligence
Reporting To: VP of Business Intelligence & Data Engineering
Our Purpose:
We are building a championship organization that serves our fans, community and business partners through world class sports and entertainment. We believe that Winning Matters, our Fans come first, with risk comes reward, great teams can achieve unimaginable results, honoring the Pacific Northwest is our duty and driving the business is our responsibility.
Since the team was awarded in 2018 through to our first puck drop in 2021, the Kraken brand has become one of the most recognized and beloved in the NHL. Playing at Climate Pledge Arena, the most sustainable arena in the world, we want to provide a memorable experience every night and make fans for life. Our joint foundation, One Roof Foundation aims to advance equity and sustainability by increasing opportunities to thrive for our most vulnerable young people and communities.
Our Commitment to Diversity, Equity, and Inclusion in Hiring:
The Seattle Kraken aspire to write a new playbook in sports and entertainment that includes everyone. In alignment with this vision, if you don’t meet every job requirement listed—or if you haven’t played ice hockey before or are still learning about the sport—we still encourage you to apply. We understand you may bring other relevant experiences and expertise to help us become the highest performance organization we can be. One of our core values is ‘Make Us Better’ and we recognize diversity, equity and inclusion as a critical business strategy.
If you’d like to request an accommodation in the application or interview process, please let us know by emailing: hr@seattlekrakenhockey.com.
Position Summary:
The CRM Analyst will be responsible for owning and maintaining the Seattle Kraken’s Customer Relationship Management (CRM) system that is leveraged by the Ticket Sales & Service and Premium Sales & Service teams. We are looking for an individual with a foundational knowledge of CRM system management and proficiency in SQL. The ideal candidate has robust knowledge of the front-end development & back-end maintenance of Salesforce and has experience building relevant, targeted sales & service CRM campaigns for Ticket Sales & Premium Sales teams.
Essential Duties & Responsibilities:
Required Experience & Qualifications:
Preferred Experience & Qualifications:
Total Rewards Package:
Working Conditions:
Seattle Hockey Partners, LLC and Seattle Arena Company, LLC are proud to be an equal opportunity workplace. We do not discriminate on basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or any protected category prohibited by local, state or federal laws.