CRM Program Director jobs in Dover, NH

David Krempels Brain Injury Center (KBIC)

Program Director - Remote/Office Hybrid

Full-time Exempt (37.5 hours/week) 60% Center-based, 40% remote

Portsmouth, NH

David Krempels Brain Injury Center (KBIC) is a 501(c)(3) nonprofit providing community-based programming for survivors of acquired brain injury (ABI). KBIC offers a supportive, inclusive, and vibrant community for survivors of ABI to reinvent their lives post-brain injury. Our evidence-based, innovative programming is geared toward the unique and varied needs of brain injury survivors. Services are offered online and in Portsmouth, NH, and are designed to improve the quality of life of those living with the chronic effects of brain injury.

At KBIC, we focus on our member participants' strengths, responding to their changing needs and providing encouragement and support as they reinvent their lives post-injury. We support our members' right to self-determination in developing their own goals and making their own choices and create an environment that is rich with opportunities for social connection and support. The KBIC community is characterized by a deep and abiding respect for each individual, with the goal of helping each person achieve their maximum potential and satisfaction with life.

KBIC services are not funded through a traditional insurance model. Thus, success is not measured by productivity, but by evidence-based interventions, program outcomes, and solicited feedback from our participants—who we call members. Members’ self-determination, the ability to address members’ real-life needs over time and in a non-medical milieu, and a welcoming and supportive community are hallmarks of our program.

KBIC Employee Experience

KBIC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, or genetics.

Perks of working at KBIC include:

• Mission-driven environment, prioritizing excellence in service to our members and families.
• Healthcare and dental insurance group plans and retirement plan benefits.
• Generous earned time off plan.
• Fun, supportive, and creative work environment that prioritizes work/life balance.
• Being part of a team that has a passion for helping others.

www.KBIcenter.org

www.facebook.com/KBIcenter

Community Campus, Portsmouth, NH and Online

Position Title: Program Director

Position status: Full-time, Salaried, Exempt (37.5 hours/week) 60% Center-based, 40% remote.

Wage range: $65,000-$80,000 Annual education/licensure bonus available for eligible professional degrees/licensures.

Position Overview:

This member of the senior leadership team is responsible for the operational success of David Krempels Brain Injury Center (KBIC)’s program(s) by ensuring excellence in the delivery, evaluation, and strategic growth of the program(s); managing and developing a high-performance team; effectively communicating and collaborating with other teams within the organization; cultivating, stewarding and growing community partnerships; and ensuring the health, safety, and well- being of program participants.

Duties & Responsibilities:

Organizational Leadership

• Ensure adherence to the organization’s mission and program model.
• Lead organization-wide strategic plan initiatives regarding program services.
• Build and maintain strong relationships with community stakeholders and partners, such as referral sources, university departments, and brain injury service providers.
• Develop and implement strategies that will maximize the synergies between the program and development teams.
• Lead (and/or partner on) research and evaluation initiatives that enhance understanding of the impact of our program and services, as well as opportunities to promote those results through publications, conference presentations, and the like.
• Develop and implement strategies and initiatives for program marketing to best reach our target market(s) and ensure a robust membership.
• Collaborate on efforts to ensure program resources are sufficient to meet goals and outcomes, and ensure they are effectively and efficiently utilized.
• Model and foster professional, constructive, and congenial relationships within the organization and with key organizational constituents.

Program Oversight and Evaluation

• Develop and implement programs and services to achieve KBIC’s mission.
• Develop, monitor, and report on program data and performance measures to ensure effective programming and services.
• Implement and maintain a system of program evaluation, identifying and reporting on program effectiveness and opportunities for improvement.
• Ensure best use of organizational and program resources.
• Oversee student internship program to ensure it meets organizational needs and university partnership expectations.
• Assure adherence to and regularly review and update program policies, procedures, and protocols.
• Oversee and support day to day operations of KBIC services.
• Collaborate with team to ensure the health, safety, and well-being of program participants.
• Oversee special program initiatives and events.

Program Team Management and Development

• Provide team leadership and direction consistent with organizational goals.
• Mentor, coach, and supervise program employees.
• Develop and implement systems to evaluate the skills, experience, and professional development needs of all staff.
• Recruit, hire, and train new program team members.
• Regularly evaluate program staffing needs, including makeup of program team, role delineations, and reporting hierarchies.

Education & Related Work Experience:

• Master’s degree in an allied health, social services, or related field; licensure preferred.
• At least 5 years of client service and program management experience.
• At least 2 years of experience leading a high-performing and collaborative team.
• Experience working in a rehab or community setting, and/or with people living with brain injury preferred.

Skills and Knowledge Required:

• Demonstrated personal qualities: compassion, integrity, credibility, emotionally intelligent, innovative, and having a commitment to and passion for KBIC’s mission.
• Demonstrated success overseeing, developing, and evaluating innovative programs. Proficient in using technology as a management reporting tool.
• Proven project management skills.
• Experience having worked in a high-performing, collaborative, and constructive work environment.

Work Environment:

• Occasional nights/weekend work required for special events.
• Must have own transportation, a valid driver’s license, and adequate insurance.

Every day at KBIC brings its rewards. Please email both cover letter and resume with “Program Director” in the subject line. Applications will be reviewed on a rolling basis.

Job Type: Full-time

Pay: $65,000.00 - $80,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off

Schedule:

• Day shift

Education:

• Master's (Required)

License/Certification:

• licensure in an allied health (Preferred)

Work Location: In person