POSITION SUMMARY/PURPOSE OF POSITION:
Manages the divisional product line and program management function for assigned customers, plants and/or regions. Manages the activities of the team and is responsible for staffing decisions, training and development, and performance management of the staff. Responsible for all program aspects and ensures program-related decisions are guided by the terms and conditions of the customer’s contract. Understands all aspects required to launch a new program or order. Responsible for customer management and satisfaction, order management and delivery, revenue achievement, business issue resolution (A/R, E&O material issues, PPV, credit, RMAs), and business development. Understands Sanmina offerings for vertical integration and directs customer appropriately towards additional or alternative Sanmina products or services.
ESSENTIAL JOB DUTIES
- Responsible for the management and strategic planning of the customer-facing side of the business, managing customer priorities and coordinating resources.
- Provides guidance to subordinates to achieve goals in accordance with established policies.
- Leads, monitors and motivates a team of Program Managers & Administrators, Order Entry analysts, Manufacturing Engineers, Quoting and Product Data Management analysts.
- On a weekly basis, reviews the management of active customer accounts relating to delivery schedules, sales and forecast projections, manufacturing updates, inventory sell-backs, standard margin maintenance, and resolution of outstanding accounts receivable.
- Determines and maintains cost model and margin structure on an individual account basis.
- Responsible for revenue and inventory commits, customer escalations, time sheets, priority management, approval of all backlog changes, metric maintenance, resolving financial discrepancies, new business RFQs and responses to RFQ proposals.
- Negotiates agreements with customers and monitors execution against agreements.
- Reviews and approves pricing model for quotations.
- Ensures that all information necessary to the customer is provided in a timely manner.
- Leads budget analysis, labour planning and coordination of activities between client and company personnel.
- Schedules customer plant tours and coordinates customer inquiries.
- Interprets and administers customer contracts.
- Develops training plans and maintains accurate training tracks.
OTHER JOB DUTIES
Communication
- Manages the client relationship and expectations to ensure customer satisfaction related to ongoing delivery of products and services.
Customer Focus
- Following up with customers to ensure their requests have been addressed.
- Working closely with customers on sensitive issues to rectify problems and improve level of customer satisfaction.
Problem Solving
- Investigating, identifying and escalating opportunities to improve the customer experience and revenue generation through quality, engineering and/or cost enhancements.
- Works on issues of diverse scope where analysis of situation or data requires evaluation of a variety of factors, including an understanding of current business trends.
Job specific skills
- Strong working knowledge of complex manufacturing systems, assembly and test processes, schedules and scheduling requirements, and program management techniques and tools.
- Excellent customer contract, negotiation and problem resolution skills.
- Experience with critical path and dependency charts and flow charting.
- Strong knowledge of product pricing, quoting, contracts and contract negotiation.
- Excellent database management, computer and presentation skills.
- Proven ability to provide leadership and guidance to others.
- Proven successful track record in the following areas:
- Business Acumen – the ability to understand and analyze business issues and trends associated with manufacturing electronic and PCB assemblies, along with their industry and customer implications.
- Strategic vision – the ability to understand and develop a strategic plan with an understanding of financial and people resources required, and to define contingencies to align with Sanmina strategic plans.
- Technological Proficiency – the ability to understand and apply manufacturing technologies and solutions to provide Sanmina customers with competitive advantage.
- Competitive Adeptness - the ability to understand and build upon Sanmina value proposition in order to maximize competitive advantage.
Leadership
- Managing overall customer support for assigned accounts by leading cross-functional teams comprised of Buyers, Material Planners, Test, Manufacturing and Quality Engineers.
- Determines methods and procedures on new programs and coordinates activities of other internal and external resources.
- Is fully responsible to hire, train, motivate and discipline a team of 5 Program Managers and 5 Program Support employees.
- Acts as advisor to subordinates to meet schedules and/or resolve technical problems.
- Frequently interacts with subordinate supervisors, customers, and/or functional peer group managers, normally involving matters between functional areas, other company divisions or units, or customers and the company. Often must lead a cooperative effort among members of a project team.
Innovation
- Recommending and driving programs for quality improvement, productivity, and cost reduction to maximize competitive economics for both SANM and customers.
Organization/Project Management
- Working directly with strategic customers, plant management and internal customer-focused teams to develop and implement account strategies.
REQUIREMENTS:
Completion of a post-secondary degree in engineering, business administration, or a related discipline. Typically requires a minimum of 8 years’ related experience. Having wide-ranging educational knowledge or equivalent experience, uses professional concepts and company objectives to resolve complex issues in creative and effective ways.
Sanmina is an Equal Opportunity Employer – M/F/Veteran/Disability/Sexual Orientation/Gender Identity