CRM Program Director manages the Customer Relationship Management (CRM) enterprise initiative. Reviews CRM project proposals to determine costs, timeline, funding, staffing requirements and goals. Being a CRM Program Director requires a bachelor's degree in area of specialty. Typically reports to top management. The CRM Program Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. To be a CRM Program Director typically requires 5+ years of managerial experience. (Copyright 2024 Salary.com)
ABOUT JEREMIAH PROGRAM
Jeremiah Program (JP) is a nonprofit organization helping single mothers invest in themselves so they can thrive and take steps towards economic mobility by helping them access higher education, affordable childcare, housing, skills training, and career development. JP envisions a world where poverty is no longer feminized; where race is not divorced from gender; where career and financial opportunities are not gentrified; and where women who experience poverty not only hold a seat at the table but hold the mic and curate the agenda.
Jeremiah Program offers one of the nation’s most successful strategies for disrupting poverty, two generations at a time. At JP, we believe that no mother should have to make the untenable choice between investing in herself or supporting her children. Our holistic approach invites single mothers into the leadership tent and encourages families to bring all their identities to bear in achieving their goals in pursuit of economic mobility.
Founded in 1993, this year JP is supporting over 2,000 moms and kids across nine residential and non-residential campuses: Austin, Baltimore, Boston, Brooklyn, Fargo, Las Vegas, Minneapolis, St. Paul, and Rochester.
POSTION SUMMARY:
Reporting to the SVP of Programming, the Sr. Director of Family Programming (SDFP) is dedicated to refining and expanding the program model for prospective and current JP families with a two-generation approach, building capacity in each geography for robust local programming. They collaborate across stakeholders to identify and execute supports, continuously improving programming to provide ease for JP moms and children. In collaboration with the SVP and other Sr. Director of Family Programming, they manage curriculum development, evaluate impact, and lead professional development for staff. The SDFP partners closely with parents and staff to design a family-centered experience across all programming, policies, and planning. They also enhance the national program model, guiding decisions on program offerings and geographical coherence, conducting impact evaluation strategy, and iterating data system design for integrated delivery and professional learning.
The ideal candidate is an adept leader with diverse leadership experiences, capable of providing strong coaching and lateral leadership to solve problems and connect the Campus Support Team (CST) with our unique campuses. They possess a two-generation perspective, having worked in early childhood education and with student parents, enabling them to identify gaps and enhance programming for the whole JP family. The Sr. Director of Family Programming is a motivating, knowledgeable, and approachable leader, skilled in people management, collaboration, and accountability, ensuring effective internal systems and processes.
PRIMARY RESPONSIBILITIES:
Manage and Develop Programming Team Member(s):
Program Implementation & Iteration:
Internal Collaboration and Communication
Leadership