Wage Range $45k-$50k
ESSENTIAL JOB FUNCTIONS:
- Ensure customer satisfaction through prompt, efficient, and friendly service.
- Supervision of staff to include hiring, scheduling, leave approval, performance counseling, evaluation, training, operational orientation, and staff development.
- Responsible for accurate handling of all cash/documents turned in and leaving the Cage on shift.
- Process variances according to policy, including cash handling training. Advise management when appropriate.
- Conduct research for variances, ticket discrepancies, personnel actions, reviewing surveillance tapes, etc.; document findings and make recommendations to Cage management.
- Assist cashiers with slot accounting system operations, including training, discrepancies, and reports.
- Proficient in doing fills and/or stackers for kiosks and ATMs.
- Shall be able to remain up to date with all Cage requirements and functions through on-the-job training.
- Routine computer usage, including spreadsheets, formulas, variance reports, counseling notices, logs, department correspondence, and database systems.
- Assist Management in developing operational procedures and best practices.
- Participate and attend designated meetings, training, activities, etc., as directed.
- Promote a clean, safe, healthy, and friendly work environment for employees and guests. Promptly addresses needs when appropriate and reports all concerns to the Cage Manager.
- Promote effective communication with supervisors, co-workers, and subordinates through e-mail, daily log, regular staff meetings, co-worker/management/supervisor team meetings, and other forms of communication.
- Ensure compliance with all Federal, State, and Tribal regulatory laws, codes, and policies. Also administer the Employee Handbook, departmental policies and procedures, etc.
- Ensure the operation of equipment, tools, materials, etc. are handled safely.
- Promote internal guest service standards through courteous and respectful behavior.
- Other assigned duties from Cage Management.
PROMOTES WRC QUALITY SERVICE STANDARDS:
SAFETY: Ensuring a safe experience by protecting the welfare of all.
INTEGRITY: Expecting personal accountability at every level.
COURTESY: Creating an exceptional customer service experience for everyone.
TEAM: Functioning together to create a cooperative and positive experience.
SHOW: Providing flawless experience –a clean and cared-for resort.
SUPERVISORY AUTHORITY:
- Supervise lead cashiers on shift.
- Oversee all Cage/Vault cashiers on assigned shifts.
- As delegated, Responsible for departmental operation, including signatory authorities, in the absence of the Cage Manager.
SIGNATORY ABILITY:
- Verification of cash to paperwork in Cage/Vault.
- Key to enter Cage, plus the Key Log.
- WRC/Cage Controlled Forms and Documents.
- Prize account checks.
- Miscellaneous payouts/receipts.
- Personnel actions.
ACCESS TO SENSITIVE AREAS:
- All Cage areas.
- Employee satellite files.
MINIMUM QUALIFICATIONS:
- Three (3) years of cash handling experience in Casino Cage or Class III Gaming or banking (bank or bank vault experience).
- One (1) year of supervisory experience.
- High School Diploma or GED.
- Customer service experience.
- Effective communication skills verbal and written to provide instruction, respond to questions, and have exceptional interpersonal skills and abilities.
- Demonstrate computer Literacy/proficiency in E-mail, Word processing, Spreadsheets, and database systems.
- Requires strong problem-solving, decision-making, and cash-handling skills.
- Excellent personal appearance and hygiene habits.
- Stand and/or walk for long periods in a smoke-filled, noisy environment; able to perform repetitive motions with wrists, hands, and fingers; maneuver and lift to 25 lbs.
- Requires a High-Security Gaming License clearance.
- Must be at least 21 years of age.
PREFERRED QUALIFICATIONS:
- Completion of bookkeeping, accounting, or gaming coursework.
- One (1) year of Cage and/or Vault Experience.