Capacity Planner jobs in California

Capacity Planner plans, measures, and monitors operating limits and capacities of an organization. Forecasts and plans capacity requirements to ensure alignment with department or unit and determine variance from production schedules, resource levels, and inventory demand. Being a Capacity Planner identifies and troubleshoots production issues or bottlenecks that impact plant capacity. Coordinates with internal stakeholders like engineering, sales, and marketing to understand and develop current and forecasted plans. Additionally, Capacity Planner utilizes manufacturing data and reports to drive key insights into efficiency, production rate, and other performance metrics. Produces reports that evaluate plant capacity and identify areas needing improvement. Recommends process and equipment improvements to optimize production capabilities. Requires a bachelor's degree. Typically reports to a supervisor. The Capacity Planner occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Capacity Planner typically requires 2 -4 years of related experience. (Copyright 2024 Salary.com)

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Capacity Planner
  • Clipboard Health
  • San Francisco, CA FULL_TIME
  • About the Role

    The Capacity Planner lives in the Customer Operations Workforce Management team and is responsible for forecasting volumes in assigned customer queues, creating schedules based on those forecasts, plotting agents into those schedules, onboarding and off boarding of agents from tools such as Zendesk and Five9, managing access to CBH tools and systems, overseeing time off tracking and attendance adherence, and performing analysis whenever service level agreements are not being met. You are detail-oriented, comfortable with math and data, and exhibit initiative and curiosity.

    Day-to-Day Responsibilities

    • Forecasting volumes and revising forecasts when reality does not meet expectations
    • Ensuring that all agents are scheduled properly and that the schedules are being adhered to, including the management of breaks and trainings
    • Closely monitoring support queues for any volume buildups and taking action to address any Service Level Agreement slippage
    • Providing clear root cause analysis of any dips to our response and resolution times
    • Onboarding new agents into CBH systems in a timely manner
    • Off-boarding former agents from CBH systems in a timely manner
    • Tracking seat / license usage in various tools to ensure we are staying within budget
    • Monitoring attendance and the PTO system to ensure that we are not falling below required headcount in any given hour
    • Overseeing holiday schedule management
    • Providing information to operational leaders on agent productivity and adherence

    Profile Must Haves

    • Math: you are exceptionally good at it and comfortable navigating messy data. This includes being very good at Excel
    • Attention to detail: you cross all the T's and dot all the I's, making sure nothing is overlooked
    • Experience: You have created schedules and forecasts before and have strong mental models for how a workforce should be managed

    Your First Days

    30 Days

    You become an expert in navigating CBH's systems and tools, can comfortably generate reports in Metabase, Google Sheets, and Zendesk, and provide analysis on a recent SLA slippage. By the end of 30 days, you have produced a plan for managing PTO and developed a forecast that withstands scrutiny, with an accompanying agent schedule.

    60 Days

    You are onboarding and off boarding agents regularly and without error, providing reports on attendance adherence and PTO, and helping place new agents into the schedule. When response times start to slip, you notice quickly and immediately provide root cause analysis and a recommendation for action. 

    System Requirements

    • Minimum 15Mbps internet connection
    • Minimum i5 processor or equivalent
    • Minimum 12GB Ram
    • Quiet working environment
    • Steady power and internet connection

    This is a fully remote position. 

  • 19 Days Ago

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Network Capacity Planner
  • Facebook App
  • Menlo, CA FULL_TIME
  • Every day we strive to provide the best possible experience to our users that are now numbered in billions, and to make that possible, we have deployed an ultra-high capacity backbone network that spa...
  • 19 Days Ago

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Global Capacity Planner
  • Apple
  • Santa Clara, CA FULL_TIME
  • SummaryPosted: Aug 17, 2023Role Number:200497216The role is dynamic and often has to wear multiple hats: focusing on big picture roadmap one moment and the minute details the next. Long term capacity ...
  • 4 Days Ago

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Network Capacity Planner
  • Meta
  • Menlo, CA FULL_TIME
  • Every day we strive to provide the best possible experience to our users that are now numbered in billions, and to make that possible, we have deployed an ultra-high capacity backbone network that spa...
  • 12 Days Ago

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Global Capacity Planner
  • Apple
  • Cupertino, CA FULL_TIME
  • SummaryPosted: Mar 1, 2024Weekly Hours: 40 Role Number:200540637The role is dynamic and often has to wear multiple hats: focusing on big picture roadmap one moment and the minute details the next. Lon...
  • 17 Days Ago

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Finance Director
  • Cause Capacity
  • Oakland, CA FULL_TIME
  • Position DescriptionFinance DirectorTitle: Finance DirectorType: Full Time, AdministrativeLocation: Headquarters in Oakland, CA; Remote/Hybrid Options availableSalary: $110,000 to $125,000 annually pl...
  • 2 Days Ago

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Capacity Planner ICO Wood NAM
  • BuildSubmarines.com
  • High Point, NC
  • We supply the sustainable and innovative paints and coatings that our customers, communities - and the environment - are...
  • 3/29/2024 12:00:00 AM

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Transportation Capacity Planner
  • Hispanic/Latino Professionals Association
  • Lake Forest, IL
  • **Transportation Capacity Planner** ** Lake Forest, IL** Employer: Job Type: Full Time **Description** **Job Description...
  • 3/28/2024 12:00:00 AM

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Senior Capacity Planner II
  • Cruise
  • San Francisco, CA
  • We're Cruise, a self-driving service designed for the cities we love. We're building the world's most advanced self-driv...
  • 3/27/2024 12:00:00 AM

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Customer Service Representative
  • The Boyd Group
  • Orland Park, IL
  • Company: Gerber Collision & Glass WELCOME TO GERBER COLLISION & GLASS Our Team Members Drive Us! Gerber Collision & Glas...
  • 3/27/2024 12:00:00 AM

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CSR
  • The Boyd Group
  • Broken Arrow, OK
  • Company: Gerber Collision & Glass WELCOME TO GERBER COLLISION & GLASS Our Team Members Drive Us! Gerber Collision & Glas...
  • 3/27/2024 12:00:00 AM

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Customer Service Representative
  • The Boyd Group
  • Savannah, GA
  • Company: Gerber Collision & Glass WELCOME TO GERBER COLLISION & GLASS Our Team Members Drive Us! Gerber Collision & Glas...
  • 3/25/2024 12:00:00 AM

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Capacity Planner ICO Wood NAM
  • AkzoNobel
  • High Point, NC
  • We supply the sustainable and innovative paints and coatings that our customers, communities - and the environment - are...
  • 3/25/2024 12:00:00 AM

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Infrastructure Architect
  • CGI
  • Sacramento, CA
  • Infrastructure Architect Category: Project Management Main location: United States, California, Sacramento Position ID:J...
  • 3/25/2024 12:00:00 AM

California is a state in the Pacific Region of the United States. With 39.6 million residents, California is the most populous U.S. state and the third-largest by area. The state capital is Sacramento. The Greater Los Angeles Area and the San Francisco Bay Area are the nation's second and fifth most populous urban regions, with 18.7 million and 9.7 million residents respectively. Los Angeles is California's most populous city, and the country's second most populous, after New York City. California also has the nation's most populous county, Los Angeles County, and its largest county by area, S...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Capacity Planner jobs
$77,329 to $101,706

Capacity Planner in Passaic, NJ
Capacity planning is extremely important for any organization as it ensures optimal use of resources for the maximum production output.
January 19, 2020
Capacity Planner in Santa Barbara, CA
Capacity Planner gets its information on processors in the file/proc/cpuinfo.
February 06, 2020
Capacity Planner in Newark, NJ
Use Capacity Planner to improve your average length of stay and discharge management.
December 23, 2019